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Troubleshooting & FAQ
Installing
1. Download Utility shows Cant Analyze USB modem:
A: The version of your USB ADSL modem driver is not
supported by the download utility. Please contact
support@draytek.com.tw for this issue and further
support
2. Download Utility shows Version not Supported:
A : Make sure that the drivers for your USB ADSL
modem are installed on your PC correctly.
3. USB LED does not light up after connecting the modem:
A: Check that the modem firmware is correctly installed
into the Vigor2200USB; from the Vigor2200USB's ISP
setup screen, it will show the modem firmware version.
4. DSL LED does not light :
A: Check if the phone line is connected properly and
confirm that the line is in working condition by connecting
the modem to your PC and testing it.
5. LINK LED does not light when trying to access the
Internet:
A: Make sure you have correctly configured your ISPs
Username and Password as described in the previous
section.
6-6
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