Automated Attendant - Tadiran Telecom Emerald ICE User Manual

Automated Attendant

2.3
PGM
Feature Code:
The Automated Attendant features will not be available unless a 4VAA card
is installed in the Emerald ICE System.
Description
The Emerald ICE Auto Attendant option can greatly enhance business office
productivity by providing either a full‐duty automated attendant to handle all
incoming system calls or a part‐duty automated attendant to handle overflow
traffic only when the primary attendant cannot handle calls or after hours when
the position may not be staffed.
The optional 4VAA Automated Attendant card may be added to the Emerald ICE
System. It is installed inside of KSU1 and provides a maximum of 120 seconds of
programmable voice announcements. The 4VAA provides four ports to handle
four (4) simultaneous callers. These voice announcements include: Day, Evening,
Noon and Temporary greeting messages; Waiting, Invalid, Busy, No Answer,
Good‐Bye and Inquiry prompts/instructions. The maximum recording time for
each greeting/message and the actual recording for each voice announcement is
setup via Attendant Administration.
Automatic CO Line Ringing time settings must be programmed in Time Switching
and completely set for a seven (7) day week for Automatic CO Line Ringing
Modes to properly follow a automatic switching schedule.
Setup Automated Attendant
Proper setup of the automated attendant will require some planning prior to
entering the setup session. Adequate planning of announcements and the required
results are essential to deploying a successful automated attendant operation.
Consider the ten (10) messages/greetings and any specific telephone system
dialing operations that have been established.
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Emerald ICE Deluxe Telephone User Guide
2-5