Tadiran Telecom Emerald ICE User Manual page 16

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Emerald ICE Deluxe Telephone User Guide
The following should be considered:
• What are the extension numbers that should be listed in the greeting, if any?
• Should any UCD Group directory numbers be announced?)
• Will you be using the "Inquiry" message? (The Inquiry "*" may be dialed
during the DAY, NOON, or EVE Greeting to provide a recorded announce‐
ment to the caller – for example, directions to the office: "To get recorded direc‐
tions to our office, dial *. Otherwise, stay on the line and we'll be with you soon.")
• Do you want to advise callers of the "Waiting Code"? (The Waiting Code, "#"
may be dialed when the called party's extension is busy. When the caller
hears the "BUSY MSG" she may dial the Waiting Code to wait 10 seconds.
When ten seconds have expired Emerald ICE will automatically try the exten‐
sion again.)
• Prepare a written announcement for each message/greeting.
The Messages/Greetings are as follows:
DAY GREETING ‐ This is the greeting the callers hear when they are answered
while the system is in "DAY" mode of operation.
ALT GREETING ‐ This is the greeting that callers hear when they are
answered while the system is in "ALTernate" mode of operation.
EVE GREETING ‐ This is the greeting that callers hear when they are
answered while the system is in EVEning mode of operation. (For example,
"Hello, this is xyz company. You have reached us after our regular business hours. If
you know your party's extension number, dial it now. To get recorded directions to our
office, dial '*'. Thank you for calling.")
WAITING MSG. ‐ This is the message that callers hear after their call has been
processed. (E.g., "Your call is being transferred.")
INVALID MSG. ‐ This is the message that callers hear when they have dialed a
number that is not defined in the system directory. (E.g., "We're sorry that is not
a valid extension on our system.")
BUSY MSG. ‐ This is the message that callers hear when they have dialed an
extension number that is busy. (E.g., "We're sorry, that extension is currently busy.
To wait for this extension, dial "#" or dial another extension now.")
NO_ANS MSG. ‐ This is the message that callers hear when the extension they
entered does not answer the call. Another extension request may be made at
this time. (E.g., "Your party does not answer, please enter another extension number
or dial zero for the system attendant.")
BYE MSG. ‐ This is the message that callers hear when the system is about to
disconnect them. This occurs when the caller dials nothing after a Busy
Message or No Answer Message has been played.
INQUIRY MSG. ‐ This is a special message that can provide callers with
information without ever having to be handled by a live person. (E.g.,