Call Waiting Tone - Panasonic KX-TAW848 Feature Manual

1.3.9

Call Waiting Tone

Description
When an extension user attempts to call a busy extension (i.e., an extension that is ringing or having a
conversation), a call waiting tone can be sent to the called extension to indicate another call is waiting. The
tone can be heard from either the handset or the built-in speaker. The busy extension user can answer the
second call by disconnecting the current call or placing it on hold.
Call Waiting can be enabled or disabled for intercom calls and CO line calls separately. Note that doorphone
calls and CO line calls transferred from another extension or received via an incoming call distribution group
are treated as CO line calls.
Call Waiting is also known as Busy Station Signaling (BSS).
Conditions
• This feature functions only if the called extension has activated call waiting. If it is activated, the calling
extension will hear a ringback tone.
• One of two call waiting tones can be selected (Tone 1 or Tone 2) through personal programming (Call
Waiting Tone Type Selection).
• A PT user can hear different Call Waiting tones for CO line calls and intercom calls if "Tone 2" has
been selected through personal programming (Call Waiting Tone Type Selection). If "Tone 1" has been
selected, the same Call Waiting tone will be heard for both CO line calls and intercom calls.
All Call Waiting tone patterns have a default (→ 2.2 Tones/Ring Tones).
• Call Waiting call for an extension in a VM group (DPT/DTMF) is not available.
• Automatic Call Waiting
Through system programming, it is possible to select whether a call waiting tone is automatically sent
to the extension when receiving CO line calls, doorphone calls, external sensor calls and hold-recall
calls. Through system programming, it is also possible to select whether extensions will receive
Automatic Call Waiting from intercom calls.
• Data Line Security
Setting Data Line Security cancels the Call Waiting setting. (→ 1.4.1 Data Line Security)
• Caller Information
With the Call Waiting tone, the caller's information flashes on the display for five seconds, followed by
a 10-second pause, then flashes again for five seconds.
• Call Waiting from the Telephone Company
Besides the Call Waiting service within the PBX, the Call Waiting tone offered from the telephone
company informs the extension user of another incoming CO line call that is waiting. He can answer the
second call by disconnecting the current call or placing it on hold using EFA. For details, consult your
telephone company.
• Call Waiting Caller ID (Visual Caller ID)
When using the call waiting tone supplied by the telephone company, the waiting caller's telephone
number and name can be received. Either the name or the number will flash on the display for five
seconds, followed by a 10-second pause, then flash again for five seconds.
Note that the received caller information will not be displayed on telephones or wireless phones
connected to SLT ports.
• Call waiting tone is available when the called extension is having a conversation with another party. If
the extension is not having a conversation but is unavailable to receive the notification (dialing a
number, for example), the calling extension will be kept waiting until the called extension becomes
available. Even while waiting, the calling extension will hear a ringback tone.
• If call waiting tone is not set at the called party, the caller will hear a reorder tone after trying to send a
call waiting notification.
1.3 C
Feature Manual 41