Panasonic KX-TAW848 Feature Manual page 188

1.16 S
SVM Log
When a caller leaves a voice message on an SVM card, the following information is also recorded (as
available):
a.
Caller's Name
b.
Caller's Telephone Number
c.
Time recording started
d.
Voice Message Status
– "New" is displayed for voice messages which have not previously been listened to.
– "Old" is displayed for voice messages which have previously been listened to.
This information can be viewed with the display of a PT or PS.
Please note that the information shown on the display may vary depending on the information that was
received and the type of telephone used.
Checking Voice Messages Left by Callers
When an extension user accesses his message box, the most recent unplayed voice message is played
first. When one voice message finishes playing, the next most recent voice message will begin playing
automatically. After the last voice message in a message box has finished playing, the voice messages will
begin playing from the most recent voice message again. When all voice messages have been played this
time, the extension user will hear dial tone 4, and the line will be disconnected automatically.
SVM Remote Access from CO Line
An extension user can remotely access his message box through a CO line by calling his own extension
and using the Walking COS feature. This allows the user to, for example, check the voice messages left in
his message box when he is out of the office.
Accessing the Message Box of Another Extension
An extension user can access the message box of another extension by using the Walking COS feature to,
for example, record a greeting message in a message box for an Incoming Call Distribution (ICD) Group as
described below.
In addition, if the user's telephone has a Message button for another extension, the user can easily access
the message box of that extension and listen to the voice messages left by callers.
Message Box for Incoming Call Distribution (ICD) Group
When a call is redirected to an SVM card from an ICD Group using Intercept Routing—Overflow (→ 1.9.4
ICD Group Features—Overflow) or Call Forwarding (FWD), the greeting message for the first extension
assigned to that ICD Group will be played, and the voice message from the caller will be recorded in that
extension's message box.
A virtual PS can be assigned as the first extension of the ICD Group. This provides the ICD Group with a
dedicated message box that is not shared with an actual extension. (→ 1.19.2 Virtual PS)
Conditions
[General]
• Hardware Requirement: An SVM card
• The maximum number of voice messages (not including greeting messages) that can be recorded for
an extension can be set between 1 and 100 through system programming. (Default: 10)
• The Message button or Message/Ringer Lamp will light when an incoming call is answered by the SVM
card. However, if a message is not left by the caller, the light will turn off when the call has ended.
188 Feature Manual