Arris Touchstone TG862 User Manual page 49

Getting
Safety Started
Battery
Installation Installation
I don't have dial tone when I pick up my phone, why?
Touchstone TG862 Telephony Gateway User's Guide
Ethernet
Configuration Usage
In order for telephone service to be functional on the Telephony Gateway,
telephone service must have been purchased from the service provider and
configured on your Telephony Gateway. The following steps should help in
identifying the source of the problem.
1 Is the Power LED lit?
• If not, check to make sure the Telephony Gateway is plugged in
and the outlet has power.
• If the LED is lit, go to the next step.
2 Is the Online LED lit?
• If not, check the coax connection at the Telephony Gateway and
the wall. Ensure they are connected and tight. If they are and
you do not have dial tone, contact your service provider.
• If the Online LED is lit, go to the next step.
3 Is the Telephone (Tele 1 or Tel 2) LED lit?
• If not, phone service has not been set up on that line. Contact
your service provider.
• If it is blinking, there is a phone off hook somewhere in the
house. Find that phone and hang it up.
• If it is lit, go to the next step.
4 Is the phone plugged directly into the Telephony Gateway?
• Make sure the phone is plugged into the port on the back of the
Telephony Gateway labeled "Telephone 1/2" for line 1, and "Tele-
phone 2" for line 2.
• If so, try a different phone. Make sure the new phone is a work-
ing phone.
• If a known good phone is used and you still don't have dial tone,
try a different phone cable. If a new phone and cable do not re-
store dial tone, call your service provider.
Troubleshooting Glossary
49