Arris Touchstone TG862 User Manual page 48

Getting
Safety Started
Battery
Installation Installation
I'm not getting on the Internet. (Ethernet)
I'm not getting on the Internet. (Wireless)
My wireless Internet connection stops working sometimes.
I can get on the Internet, but everything is slow.
Touchstone TG862 Telephony Gateway User's Guide
Ethernet
Configuration Usage
If you are using a hub, is the hub turned on?
Are you using the right type of
rect connection to a computer; use a cross-over cable for connection to a
hub.
Press the Reset button on the back of the Telephony Gateway.
A misconfiguration could lock out all access to the Telephony Gateway router.
If you think this has happened, see
Check the indicator lights (see
light should be on.
Does your connection utility discover your wireless LAN? If you turned off
"Broadcast SSID" you need to manually enter the name of your wireless LAN
in the connection utility.
Change your security mode to "WEP" or "disabled". If you use "disabled,"
enable one of the other security modes as soon as you find the problem.
A misconfiguration could lock out all access to the Telephony Gateway router.
If you think this has happened, see
This is usually caused by interference — two common sources are 2.4GHz
"remote" telephones and microwave ovens. If you cannot remove the inter-
fering product, try using a different channel or setting Protected Mode.
If the Web site you are visiting is very popular, that site may be having trou-
ble servicing all the requests. If other sites download quickly, wait for a few
minutes and try again. Usage during peak hours may also affect the connec-
tion speed.
Other communications on the LAN, or interference with wireless connec-
tions, may slow down your connection.
Troubleshooting
Ethernet cable? Use the supplied cable for di-
Resetting the Router to Factory
Using the Telephony Gateway) — the WiFi
Resetting the Router to Factory
Glossary
Defaults.
Defaults.
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