Product Warranty; Initial Inspection - Advantech ACP-4320 User Manual

Product Warranty

Advantech warrants to you, the original purchaser, that each of its products will be
free from defects in materials and workmanship for two years from the date of pur-
chase.
This warranty does not apply to any products which have been repaired or altered by
persons other than repair personnel authorized by Advantech, or which have been
subject to misuse, abuse, accident or improper installation. Advantech assumes no
liability under the terms of this warranty as a consequence of such events.
If an Advantech product is defective, it will be repaired or replaced at no charge dur-
ing the warranty period. For out-of-warranty repairs, you will be billed according to
the cost of replacement materials, service time and freight. Please consult your
dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered, for example, type of
PC, CPU speed, Advantech products used, other hardware and software used,
etc. Note anything abnormal and list any on-screen messages you get when the
problem occurs.
2. Call your dealer and describe the problem. Please have your manual, product,
and any helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return material autho-
rization) number from your dealer. This allows us to process your return more
quickly.
4. Carefully pack the defective product, a fully-completed Repair and Replacement
Order Card and a photocopy proof of purchase date (such as your sales receipt)
in a shippable container. A product returned without proof of the purchase date
is not eligible for warranty service.
5. Write the RMA number visibly on the outside of the package and ship it prepaid
to your dealer.

Initial Inspection

When you open the carton, please make sure that the following materials have been
shipped:
! ACP-4320 Chassis
! User Manual
! Warranty Card
! Accessory box with a package of screws (for fastening the motherboard, optical
disk drive, other disk drives, ears and handles, etc.), a pair of keys, 1 piece of
EMI spring shielding (for backplane version), 15 pieces rubber cushions (back-
plane version) or 7 pieces (motherboard version), and a pair of ears and han-
dles.
If any of these items are missing or damaged, contact your distributor or sales repre-
sentative immediately. We have carefully inspected the product mechanically and
electrically before shipment. It should be free of marks and scratches and in perfect
working order upon receipt. As you unpack the ACP-4320, check it for signs of ship-
ping damage. (For example, damaged box, scratches, dents, etc.) If it is damaged or
it fails to meet the specifications, notify our service department or your local sales
representative immediately. Also, please notify the carrier. Retain the shipping carton
and packing material for inspection by the carrier. After inspection, we will make
arrangements to repair or replace the unit.
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