Transfer; Conference; Hold; Mute - Avaya 3600 Series User Manual

4.1 Transfer

The Transfer feature lets you transfer a call from your phone to another extension or outside number.
To transfer a call to another phone:
1. With the call active, press the Tran softkey. A dial tone is heard.
2. Dial the number you want to transfer the call to.
3. When the call is answered, press the Tran softkey again, transfer completed is displayed.

4.2 Conference

The number of conferences available is dependent on the IP Office unit set up on your system.
To add participants to a call:
1. Dial the first party.
2. When the call is established, press the Conf softkey. A dial toned is heard.
3. Dial the next party.
4. When the call is established, press Conf again. There are now three participants in the conference and Conference
2 is displayed.
5. To add further participants, repeat steps 2 to 4.

4.3 Hold

The Hold feature puts a call on hold until you retrieve it.
To place a call on hold:
Press the Hold softkey.
·
To retrieve a held call, press LINE and the corresponding line on hold (for example, 1)
·

4.4 Mute

This feature can be used when you are on an active call.
To prevent the other person on the line from hearing you:
Press the Mute softkey. Mute is displayed.
·
To reinstate two-way conversation, press the Mute softkey again.
·

4.5 Redial

To redial the last dialed number, press the ReDL softkey. The number is called automatically.
3600 Phones
IP Office
Using the Softkeys:
15-601104 Issue 02b (08 September 2008)
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