Aastra AastraLink Pro 160 User Manual page 56

AastraLink Pro 160 IP Phone User Guide
Handling Calls
There are two ways to transfer calls using your Aastra IP phone:
• Blind Transfer
A blind transfer is when you transfer a call directly to another extension
without consulting with the person receiving the call. To do this, simply
complete the transfer immediately after you have entered the number. The call
goes directly to the extension or outside line you transferred to. If the party
you are transferring the call to does not answer, the transferred call rings back
to your extension.
• Consultative Transfer
You also can consult with the person you are transferring the call to, before
you complete the transfer. To do this, simply remain on the line until the
receiving party answers the call. After consulting with the receiving party, you
can either complete the transfer, or cancel, and go back to the original call.
Note: The AastraLink Pro 160 supports consultative transfer and blind transfer for calls to SIP
extensions; however, it supports only consultative transfer for calls to user groups.
Use the following procedure to transfer a call:
Aastra IP Phone UI
Step Action
1 Connect to the call you wish to transfer (if not already connected)
2 Press the Xfer softkey.
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