Aastra Dialog 4420 IP Basic User Manual
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Aastra Dialog 4420 IP Basic User Manual

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Dialog 4420 IP Basic

SIP Enabled IP Telephone for MX-ONE™
North American function codes are used in this guide
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  • Page 1: Dialog 4420 Ip Basic

    Dialog 4420 IP Basic SIP Enabled IP Telephone for MX-ONE™ User Guide North American function codes are used in this guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: •...
  • Page 2 AE/LZT 103 057 R2A © Aastra Telecom Sweden AB 2008. All rights reserved.

  • Page 3: Table Of Contents

    Absence Information (optional) ....... 42 Messages ............43 Group Features ..........48 Other Useful Features ........50 Settings ............55 Accessories ........... 57 Web Server ............ 58 Installation ............64 Troubleshooting ..........70 Glossary ............71 Index .............. 72 Dialog 4420 IP Basic...

  • Page 4: Welcome

    Welcome Welcome Welcome to the user guide for the Dialog 4420 IP Basic IP telephone that conforms to the SIP standard. This guide describes the available features of the telephone when it is connected to MX-ONE™. The functions and features available with this telephone are designed for easy use in all different telephone handling situations.

  • Page 5: Declaration Of Conformity

    No parts of this publication may be subject to alteration, modification or commercial use. Aastra will not be liable for any damages arising from use of an illegal modified or altered publication.

  • Page 6: Fcc Statement

    HAC (Hearing Aid Compatible) ----------------------------------------------------------------------------- Do not make any changes or modifications to equipment without seeking approval from the party responsible for compliance. Unauthorized changes or modifications could void the user's authority to operate the equipment. Dialog 4420 IP Basic...

  • Page 7: Important User Information (English)

    • Do not use a telephone (other than cordless type) during an electrical storm. Disposal of the product Your product should not be placed in municipal waste. Please check local regulations for disposal of electronic products. Dialog 4420 IP Basic...

  • Page 8: Informations Importantes Pour L'utilisateur (Français)

    N’utilisez pas un téléphone (sauf un téléphone sans fil) pendant un orage. Mise au rebut de l’appareil Votre Votre produit ne doit jamais être jeté dans les déchets ménagers. Consultez auprès des autorités locales la réglementation applicable sur la mise au rebut des produits électroniques. Dialog 4420 IP Basic...

  • Page 9: Description

    Description Description Dialog 4420 IP Basic Conference Status Callback Follow-me Message Call Pickup Transfer Call Waiting Line/Hold PQRS WXYZ Dialog 4420 IP Basic...
  • Page 10 Call Pickup is used to answer a call from another telephone. See section “Answer calls” on page 15. Transfer Transfer calls. See section “Suffix Dialing (Dialing During Speech)” on page 30. Line/Hold Indicates incoming or outgoing calls. See section “Answer calls” on page 15. Dialog 4420 IP Basic...
  • Page 11 DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. Mute Pressing the Mute key during a call prevents the connected party from hearing you.

  • Page 12: Lamp Indications

    The line (or feature) is put on hold. Ö Ô Rapidly flashing lamp An incoming call. Õ Ô Light with short breaks Ongoing call. Note: Special lamp indications are used for the Status lamp, see description of Status lamp on page 10. Dialog 4420 IP Basic...

  • Page 13: Tones And Signals

    Dial tone Special dial tone Ring tone or queue tone Busy tone Congestion tone Call waiting tone or verification tone Intrusion tone Conference tone every 15 seconds (to all parties) Hold tone Connection in progress tone Dialog 4420 IP Basic...

  • Page 14: Ring Signals

    Many markets use signals that are adapted for the local standards. If you get a signal that is not described or you cannot identify, ask your system administrator. Internal ring signal External ring signal Recall signal (Callback reminder) Dialog 4420 IP Basic...

  • Page 15: Start The Phone

    If your phone does not work properly, you can use the following procedure to reset the phone. After the procedure the startup É # procedure is initiated again. Press all keys simultaneously for at least one second. Dialog 4420 IP Basic...

  • Page 16: Incoming Calls

    Calls are received on Line/Hold. Lift the handset. On another extension You can answer a call to another extension: Lift the handset and call the ringing extension. Press. Busy tone. Press. Ô Call Pickup Press to answer. Dialog 4420 IP Basic...

  • Page 17: Parallel Ringing

    Note: The Follow-me key cannot be used to disable Parallel Ringing. Press. The Follow-me key lamp is now on. Dialog 4420 IP Basic...
  • Page 18 If you want to restore Parallel Ringing for one specific phone in the list only, follow the procedure for restoring the feature from this phone and enter its extension number. The Follow-me key cannot be used to restore Parallel Ringing. Dialog 4420 IP Basic...

  • Page 19: Outgoing Calls

    Dial the digit or digits to get an external line. Dial tone. Note: The particular digit or digits used in your office, e.g. Dial the external number. Press Replace the handset or press to end the call. Dialog 4420 IP Basic...
  • Page 20 Dial the SOS number. Press If this feature is enabled it is still possible to make an emergency call even if the status lamp is lit. If a dialtone is heard it is possible to make the call. Dialog 4420 IP Basic...

  • Page 21: Individual External Line

    (programmed by your system administrator). The Number Presentation Restriction is only valid for the ongoing call, i.e. the procedure has to be repeated the next time you want to use it. Dialog 4420 IP Basic...
  • Page 22 Outgoing Calls *42# Lift the handset. Dial and wait for a new dial tone. Press Dial the number. Instead of your name and number, the display on the called phone shows Anonymous Dialog 4420 IP Basic...

  • Page 23: When You Receive A Busy Tone

    Note: Callbacks can be activated on several extensions at the same time. Callback if all lines are busy If all external lines are busy (after dialing the digit or digits to get a line): Press Ô Callback press. Dial the external number and press. Dialog 4420 IP Basic...
  • Page 24 Dial, enter the extension number and press. Note: To cancel a single Callback on a specific external line, dial the digit or digits to get a line instead of the extension number. Press. Cancel all Callbacks Dial. Press. Dialog 4420 IP Basic...
  • Page 25 Note: The Call Waiting feature might be blocked for use on your extension (programmed by your system administrator). If Call Waiting is not allowed, you will continue to receive a busy tone. Dialog 4420 IP Basic...
  • Page 26 The warning tone might be disabled for your system. The Intrusion feature might be blocked for use on your extension (programmed by your system administrator). If Intrusion is not allowed, you will continue to receive a busy tone. Dialog 4420 IP Basic...

  • Page 27: Speed Dialing

    Both features and phone numbers can be programmed on a function key. To program a key, see section “Web Server” on page 58. Ô Lift the handset. Head office Press the function key. This function key is preprogrammed by you. Dialog 4420 IP Basic...

  • Page 28: During Calls

    Also the Mute key lamp is on to inform that there is no microphone connected. Note: You can adjust the volume, see section “Settings” on page 55. Press to end the call. From Monitoring to handset Lift the handset. Continue your conversation via the handset. Dialog 4420 IP Basic...
  • Page 29 When the other party answers, you can switch between the calls (Refer Back), Transfer the call, create a Conference or end one of the calls. Press to end the Inquiry call. Ö Ô The third party is disconnected. Line/Hold Press to return to the first call. Dialog 4420 IP Basic...
  • Page 30 Note: If you have put more than one call on hold, the last call that was put on hold will be transferred. If the dialed extension is busy or Transfer is not allowed, your phone will ring again. Dialog 4420 IP Basic...
  • Page 31 Replace the handset to leave the conference. Note: When the conference leader leaves the conference, the conference will continue with the other included parties. The conversation is changed back to a normal two party connection when there are only two parties left. Dialog 4420 IP Basic...

  • Page 32: Call Forwarding

    *2* z # Order from your own extension Dial, enter the answering position number and press. Press. Ô Cancel from your own extension Follow me Press dial, and press. Dialog 4420 IP Basic...
  • Page 33 Dial, enter your own extension number and press. Enter the answering position number. Press to redirect. Calls are diverted to the new answering position. #2* z # Cancel from answering position Dial, enter your own extension number and press. Press. Dialog 4420 IP Basic...
  • Page 34 Note: The Follow-me key is only used as a Follow-me indicator. Nothing happens when the key is pressed. *23# z Order Dial and enter the digit or digits to get an external line. Enter the external number and press. Press. #23# Cancel Dial. Press. Dialog 4420 IP Basic...

  • Page 35: Personal Number

    Contact your system administrator for more information. When out of the office, the feature Direct Inward System Access (DISA) can be used, if available in your system. How to use DISA is described in this section. Dialog 4420 IP Basic...
  • Page 36 If Voice Mail is included in the activated profile, always update your greeting with Absence Information. #10# To cancel from your office phone Dial. Press. Dialog 4420 IP Basic...
  • Page 37 Note: When another party is included in the activated profile, a colleague or an operator, etc., always remember to inform about your absence. If Voice Mail is included in the activated profile, always update your greeting with Absence Information. Dialog 4420 IP Basic...
  • Page 38 Note: If a profile handling application is connected to your system, you can edit profiles via your Intranet. See separate instructions for the application. Dialog 4420 IP Basic...
  • Page 39 If you add more numbers, there is a risk that the caller hangs up before a latter position is called. • Make sure you use as few answering positions as possible for each profile. Profile examples: – In office – At home – Traveling – Absent/not reachable Dialog 4420 IP Basic...
  • Page 40 5234 Voice Mail * Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc. Profile 2 At home Search Type of telephone or Ring time order Answering position* Telephone number (seconds) External 222222 Mobile 0706666666 Voice Mail Dialog 4420 IP Basic...

  • Page 41: Setting Form For Search Profiles

    Answering position* Telephone number (seconds) Profile 4 ......Search Type of telephone or Ring time order Answering position* Telephone number (seconds) Profile 5 ......Search Type of telephone or Ring time order Answering position* Telephone number (seconds) Dialog 4420 IP Basic...

  • Page 42: Absence Information (Optional)

    Notes: If no return time or date is needed, this step can be skipped. The order in which the date is stated is system dependent. Press. #24# Cancel Dial. Press. The programmed information is erased. Dialog 4420 IP Basic...

  • Page 43: Messages

    Answer Message Press. A call is initiated to the extension that requested Message Waiting. Note: After the call you have to cancel the message manually, see below. #31# Cancel MMW at your own extension Dial. Press. Dialog 4420 IP Basic...
  • Page 44 Õ Ô To print out messages Message Press. If you find that the notification of Message Waiting is intrusive or #56#* you want to shut off the notification: Dial. Acknowledgement tone. Dialog 4420 IP Basic...
  • Page 45 Voice Mail system you have. To activate and deactivate your mailbox For all incoming calls: See section “Internal Follow-me” on page 32. Use the number to the Voice Mail system as the “answering position number”. Dialog 4420 IP Basic...
  • Page 46 If you are asked to enter your security code (if the phone you are using has a mailbox of its own): Press. Dial the mailbox number. (Normally the office extension number of the person served). Enter the security code of the other person (if required). Dialog 4420 IP Basic...
  • Page 47 Recorded instructions ask you to press different digits in order to listen to caller's messages, record your own greetings, change your password or exit your mailbox, etc. The following diagram gives an overview of the mailbox system and the digits to be used. Dialog 4420 IP Basic...

  • Page 48: Group Features

    Lift the handset. Press Press to answer. Notes: One Call-pick-up group can serve as an alternative to another group. Calls to the alternative group can only be answered when there are no calls to your own group. Dialog 4420 IP Basic...

  • Page 49: Group Hunting

    When you leave the group temporarily, you make your phone unavailable for incoming calls. *2* z # To leave the group temporarily Dial, enter your own extension number and press. Press. To re-enter the group Dial. Press. Dialog 4420 IP Basic...

  • Page 50: Other Useful Features

    1 to 15 digits. *61* z # Lift the handset. Dial, enter the Account Code and press. Press Dial tone. Dial the digit or digits to get an external line and the external number. Dialog 4420 IP Basic...

  • Page 51: General Deactivation

    Emergency mode, during which only preprogrammed extensions are permitted to make calls. If your extension is not assigned with this category and you try to make a call, you will not receive a dial tone. Dialog 4420 IP Basic...

  • Page 52: Night Service

    (MCT). Ô Order *39# Line/Hold Put the call on hold by pressing. Dial. If the request is successful, an acknowledge tone is heard. If the request fails, a reject tone is heard. Dialog 4420 IP Basic...
  • Page 53 Dial tone. Dial. Dial the Authorization Code and press. Press Dial tone. Dial the external number. With individual Authorization Code Call the DISA feature at your office. *75* Dial tone. Dial. Dial the Authorization Code and press. Dialog 4420 IP Basic...
  • Page 54 Other Useful Features Press Dial your own extension number and press. Dial tone. Dial the external number. Dialog 4420 IP Basic...

  • Page 55: Settings

    É You can suppress the ring signal for an incoming call. Press to suppress the ring signal. The ring signal is switched off for the current call, and your phone is automatically set to Silent Ringing. Dialog 4420 IP Basic...

  • Page 56: Silent Ringing

    Press to switch off the ring signal. The Mute key lamp is switched on to indicate Silent Ringing. The ring signal will automatically be switched on the next time you lift the handset or press any key. Dialog 4420 IP Basic...

  • Page 57: Accessories

    Use the DCM (Designation Card Manager) to make and print your own card for the pull-out leaf. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. Dialog 4420 IP Basic...

  • Page 58: Web Server

    Web Server Web Server You can access your IP phone from a PC web browser to edit the function keys, change hearing level, change the ring signal tone character and change the web server password. Dialog 4420 IP Basic...

  • Page 59: To Access Your Ip Phone From A Pc

    Note: Use the same PIN as for logging on to the exchange. Log on Click. A menu is displayed in the left column, with the following options: Settings Click to show the sub-menus. Log off Click to log off from the web server. Dialog 4420 IP Basic...
  • Page 60 To program a key that has not been programmed: Click for the key to be programmed. 12345 Enter the number or code (example). Save Click to save. The key table is shown with the new number or code. Dialog 4420 IP Basic...
  • Page 61 The sub-menus are shown. Hearing level Click. The current level is shown in bold characters. Change Click to change the level. A confirmation page is shown. Log off Click to exit, click any menu to continue. Dialog 4420 IP Basic...
  • Page 62 The current tone character is displayed. ( 0 — 9 ) Enter a new character. Save Click to save. The phone rings with the chosen character. Log off Click to exit, click any menu to continue. Dialog 4420 IP Basic...
  • Page 63 Web Server Dialog 4420 IP Basic...

  • Page 64: Installation

    When only one single wall terminal for the local network is available, a PC can be connected to “PC” so that it is connected to the network via the phone. Dialog 4420 IP Basic...

  • Page 65: Install Stands And Adapt Telephone

    Jameco, USA AC2410F1 (model number ADU240100) Change cables To remove a cable, use a screwdriver to unlock the stop. Install stands and adapt telephone Position high Position low Press to fasten stand Release to remove stand Dialog 4420 IP Basic...
  • Page 66 Use the Designation Card Manager to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. Dialog 4420 IP Basic...
  • Page 67 Installation Install pull-out leaf (optional) Remove the protective film from the guiding rails. Attach the guiding rails to the bottom of the phone, observing the direction of the “cut” corner. Insert the pull-out leaf. Dialog 4420 IP Basic...

  • Page 68: Wall Mounting

    Use a screwdriver to remove the handset hook. Turn the hook upside down and insert. Use a screwdriver to remove the two plastic covers. Drill appropriate wall holes according to measurements given here. Wall screws Ø max 5mm. Dialog 4420 IP Basic...
  • Page 69 Do not expose your phone to direct sunlight for long periods. Keep the phone away from excessive heat and moisture. Cleaning Clean your phone only with a soft, water dampened cloth. Using soap or any other cleaning materials may discolor or damage the phone. Dialog 4420 IP Basic...

  • Page 70: Troubleshooting

    The Status lamp is The phone is not Contact your flashing slowly. registered or you system are not logged on. administrator for assistance. Dialog 4420 IP Basic...

  • Page 71: Glossary

    The state your phone is in when nothing is activated; not Idle mode calling, not ringing, not forwarded etc. Local Area Network. Abbreviated number or short number, used for making Speed Dialing number frequently used numbers faster to dial. Dialog 4420 IP Basic...

  • Page 72: Index

    Disposal of the product 7 Internal messages 43 During calls 28 Intrusion 26 Conference 31 Hold 29 Inquiry 29 Lamp indications 12 Microphone on or off 28 Last External Number Redial 21 Monitoring 28 Transfer 30 Mailbox 47 Dialog 4420 IP Basic...
  • Page 73 Number Presentation Restriction 21 SOS calls (Emergency calls) 20 When you receive a busy tone 23 Warranty 5 Web server 58 Welcome 4 Parallel Ringing 17 When you receive a busy tone 23 Personal Number 35 Pull-out leaf 57 Dialog 4420 IP Basic...
  • Page 74 Subject to alteration without prior notice. For questions regarding the product, please contact your © Aastra Telecom Sweden AB 2007. All rights reserved. Aastra Certified Sales Partner. AE/LZT 103 057 R2A Also visit us on http://www.aastra.com...

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