Avaya 4601 User Manual
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- Installation manual (94 pages) ,
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Table of Contents
Troubleshooting
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Summary of Contents for Avaya 4601
- Page 1 4601 IP Telephone Release 1.8 User’s Guide 16-300043 Issue 1.8 March 2004...
- Page 3 • Mischief (troubling, but apparently innocuous, tampering) Warranty • Harm (such as harmful tampering, data loss or alteration, Avaya Inc. provides a limited warranty on this product. Refer to your regardless of motive or intent) sales agreement to establish the terms of the limited warranty. In Be aware that there may be a risk of unauthorized intrusions addition, Avaya’s standard warranty language as well as information...
- Page 4 EMC standards and all relevant national deviations: (SDoC) Limits and Methods of Measurement of Radio Interference of Avaya Inc. in the United States of America hereby certifies that the Information Technology Equipment, CISPR 22:1997 and equipment described in this document and bearing a TIA TSB-168 EN55022:1998.
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Page 5: Table Of Contents
Issue Date How to Use This Document Document Organization Conventions Used Symbolic Conventions Typographic Conventions Related Documents Introducing Your 4601 IP Telephone Introduction The 4601 IP Telephone Using Your 4601 IP Telephone Introduction Making Calls Redialing the Last Number Called... - Page 6 Contents Telephone Management and Troubleshooting Introduction Interpreting Ringer Tones Interpreting LED Prompts Personalizing Your Telephone’s Ringing Pattern Selecting a Personalized Ringing Pattern Testing Your Phone Testing the Telephone’s LEDs Basic Troubleshooting Chart Index Issue 1.8 March 2004...
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Page 7: About This Guide
About This Guide Overview This guide covers how to use your new 4601 IP Telephone. The 4601 is simple to use while offering some of the latest advances in telephony systems. IP (Internet Protocol) telephones obtain their operational characteristics from your central telephone server rather than residing in the phone unit itself. -
Page 8: Intended Audience
This Guide is organized to help you find topics in a logical manner. Read it from start to finish to get a thorough understanding of how to use your 4601 IP Telephone, or review the Table of Contents or Index to locate information specific to a task or function you want to perform. -
Page 9: Conventions Used
For information related to installing an IP Telephone, see the “4600 Series IP Telephone Installation Guide” (Document Number 555-233-128). Installation information specific to the 4601 IP Telephone appears in the “4600 Series IP Telephone Installation Guide - Addendum for the 4601 IP Telephone” (Document Number 555-233-128ADD). - Page 10 Related Documents About This Guide 10 Issue 1.8 March 2004...
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Page 11: Introducing Your 4601 Ip Telephone
Introducing Your 4601 IP Telephone Introduction This chapter introduces you to the layout of the 4601 IP Telephone. It provides a description for each functional button and other phone characteristics. The 4601 IP Telephone The 4601 IP Telephone has two Line (call appearance) buttons and eight dedicated feature buttons. - Page 12 The 4601 IP Telephone Introducing Your 4601 IP Telephone Figure 1. 4601 IP Telephone Issue 1.8 March 2004...
- Page 13 Introducing Your 4601 IP Telephone The 4601 IP Telephone Table 1. 4601 IP Telephone Button/Feature Descriptions Callout Button/Feature Button/Feature Number Name Description Message When steadily lit, both this LED and the LED next to the Waiting Lamp Messages button indicate you have a message waiting on your voice messaging system.
- Page 14 The 4601 IP Telephone Introducing Your 4601 IP Telephone Table 1. 4601 IP Telephone Button/Feature Descriptions (Continued) Callout Button/Feature Button/Feature Number Name Description Transfer Transfers a call to another phone. With the phone on-hook, also used to test LEDs. Conference Allows you to conference additional parties in to an active call.
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Page 15: Using Your 4601 Ip Telephone
If both Message LEDs are flashing and you do not have a dial tone, your telephone is not currently registered, meaning you cannot use it to make or receive calls. The only way to register the 4601 IP Telephone is to follow the Registering the Phone... -
Page 16: Redialing The Last Number Called
Receiving Calls Using Your 4601 IP Telephone Redialing the Last Number Called The Redial (or, Last Number Dialed) feature initiates dialing of the most recent extension or outside number called. Lift the handset and press the Redial ( ) button. -
Page 17: Dropping The Last Person Added To A Conference Call
Using Your 4601 IP Telephone Call Handling Features Dropping the Last Person Added to a Conference Call Press the Drop ( ) button. The last party connected to the conference call is dropped from the call. Hold The Hold feature puts a call on hold until you return to it. -
Page 18: Retrieving A Voice Mail Message
Message LEDs flashing. Registering the Phone If this is the first time you are using your 4601 IP Telephone, you may be required to register the phone with the call server. Alternately, in the rare instance that your phone has been logged off, the phone is no longer connected to the call server. -
Page 19: Determining Your Telephone's Extension Number
Determining Your Telephone’s Extension Number Your phone must be logged off to determine the Extension number. Because the 4601 IP Telephone has no display area, it uses its LEDs to provide feedback. 1. To determine your Extension, press the * (asterisk) button. - Page 20 Determining Your Telephone’s Extension Number Using Your 4601 IP Telephone Issue 1.8 March 2004...
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Page 21: Telephone Management And Troubleshooting
Telephone Management and Troubleshooting Introduction The 4600-Series IP Telephones are relatively trouble-free. This chapter provides helpful information for: Interpreting the different ringer tones you hear. Interpreting the telephone’s LED prompts. Personalizing your phone’s ringing pattern. Testing your telephone to be sure it is operating correctly. Basic Troubleshooting;... -
Page 22: Interpreting Ringer Tones
Interpreting Ringer Tones Telephone Management and Troubleshooting Interpreting Ringer Tones As you become more familiar with your IP Telephone, you will recognize the various tones you hear in response to an incoming call or while using the handset. The chart below provides an overview of the tones you hear; check with your System Administrator to verify if the descriptions are accurate for your system. -
Page 23: Interpreting Led Prompts
Interpreting LED Prompts Since there is no display, the 4601 uses its LEDs to indicate error, wait, data entry, and other conditions. Use the following table to interpret and understand the phone’s LED signals. - Page 24 Interpreting LED Prompts Telephone Management and Troubleshooting Is Doing For This If This LED This Amount of Time Then Call Appearance Winking 200 milliseconds The telephone is Line a’s indicator one or on, 50 providing feedback more times milliseconds off after you enter (press) a numeric digit from 1 to 9.
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Page 25: Personalizing Your Telephone's Ringing Pattern
Personalizing Your Telephone’s Ringing Telephone Management and Troubleshooting Pattern Is Doing For This If This LED This Amount of Time Then Call Appearance Winking 600 milliseconds You pressed asterisk Line a or b’s or fluttering on, 200 (*) and the phone is indicator milliseconds off providing numerical... -
Page 26: Testing Your Phone
Testing Your Phone Telephone Management and Troubleshooting Testing Your Phone The Test feature lets you verify that your telephone’s LEDs are operating properly. Testing the Telephone’s LEDs 1. With the telephone idle (on-hook), press and release the Hold ( button, then dial this sequence: 8 3 7 8 #. The phone immediately begins the self-test. -
Page 27: Basic Troubleshooting Chart
Telephone Management and Troubleshooting Basic Troubleshooting Chart Basic Troubleshooting Chart Problem/Symptom Suggested Solution Phone does not activate after Unless your System Administrator has connecting it the first time already initialized your telephone, you may experience a delay of several minutes before it becomes operational. - Page 28 Basic Troubleshooting Chart Telephone Management and Troubleshooting Problem/Symptom Suggested Solution Phone does not ring Set your ringer volume to a higher level using the Up/Down Volume keys. From another phone, place a call to your extension to test the above suggested solution.
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Page 29: Index
Registration Using Illustration, of phone Interpreting Interpreting LED Prompts Introducing your 4601 IP Telephone Issue date, for this document About this guide Adding a held call to the current call Adding another party to a call Audience, for this document... - Page 30 Returning to a held call Troubleshooting Ringer Tones, interpreting Troubleshooting, Basic Chart Ringing Pattern, personalizing Using your 4601 IP Telephone Sending a call to another telephone Voice Mail Message, retrieving a Voice Message button Volume Control button Issue 1.8 March 2004...