IBM SPSS Data Collection Installation Manual page 169

Note: Never clean a machine if there are IBM Corp. products installed on the machine. If you
delete files that are part of an installed product you may break the uninstallation procedure for
that product.
Follow the steps in the checklist to clean the machine safely. If you are at all unsure about what to
do contact your Support Representative for assistance.
Where to Look
Installed Data Collection Products
Check Add/Remove Programs for any Data
Collection products.
File locations
Common files:
C:\Program Files\Common
Files\IBM\SPSS\DataCollection\6\
Application files (default):
[INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\
Web files (default):
C:\InetPub\wwwroot\SPSSMR
Global Assembly Cache (GAC)
c:\WINDOWS\assembly
Registry
Product keys:
HKEY_LOCAL_MACHINE\SOFTWARE\SPSSHKEY_CURRENT_USER\Software\SPSS
Shared DLL:
HKEY_LOCAL_MACHINE\SOFTWARE\
Microsoft\Windows\CurrentVersion\SharedDlls
.NET Global assembly:
HKEY_CLASSES_ROOT\Installer\Assemblies
\Global
IIS
From Control Panel, select Administrative Tools,
Internet Information Services.
Under Application Pools you will see:
SPSSDimensionNetPool
SPSSmrInterviewPool
Under Web Sites, Your Website you will see:
SPSSMR
mrIWeb
mrIEngWS
What to Do
Uninstall using the Remove option in Add/Remove
Programs.
Check which files are present in each location.
Common Files should contain only two or three
files. If there are more, double check that all
products have been uninstalled and, if so, delete the
files.
Application files will contain folders for projects
and log files. Delete these. Answer Yes when asked
to confirm deletion of \SPSSMR_FMRoot.
Web files will contain a few temporary and cache
folders. You can delete these.
This folder contains shared .NET assemblies. Delete
all the Data Collection files listed in the next table.
If you see the message "Assembly Cache Viewer –
Uninstall failed Assembly 'AboutBox.resources'
could not be uninstalled because it is required by
other applications", check again that there are no
Data Collection programs listed under Add/Remove
Programs. If not, continue with the clean-up
checklist.
Be very careful when editing the registry as deleting
the wrong keys may break the machine.
Delete the product keys for IBM Corp..
Under the Shared DDL key, delete any keys
that match the folder locations you deleted
in the previous step; that is C:\Program
Files\Common Files\IBM\SPSS\DataCollection\6\,
[INSTALL_FOLDER]\IBM\SPSS\DataCollection\6\,
and \Inetpub\wwwroot\SPSSMR.
In the Global Assembly section, delete only the keys
whose names match those in the following table.
Once you have done this, delete any Data Collection
files remaining in c:\WINDOWS\assembly (see
previous step).
Note: You will see other Data Collection entries in
the registry but they will not cause a reinstallation
to fail, so there is no need to delete them.
The files that may be references in IIS have been
deleted already, so any virtual folders or application
pools remaining in IIS will be tagged with an error
icon. For each application pool and virtual folder
mentioned in the first column, select the folder and
delete it.
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Troubleshooting