Chapter 7 Troubleshooting - Korenix JetWave 2450 Series User Manual

Chapter 7 Troubleshooting

This chapter provides troubleshooting procedures for basic problems with the JetWave 2450. For
warranty assistance, contact your service provider or distributor for the process.
Q 1. How to know the MAC address of JetWave 2450?
MAC Address distinguishes itself by the unique identity among network devices. For Korenix
products, the MAC Address is 001277-XXXXXX. There are two ways available to know it.
•
Each device has a label posted with the MAC address. Please refer to below.
•
On the JetWave 2450 Web-based management interface, you can view the MAC Address
from "View JetWave 2450 Basic Information".
Q 2. What if I would like to reset the unit to default settings?
You may restore factory default settings in "Configuration File" from "Management".
Q 3. What if I would like to backup and retrieve my configuration settings?
You may do the backup by generating a configuration file or retrieve the settings you have backed
up previously in "Configuration File" from "Management".
Q 4. What if I can not access the Web-based management interface?
Please check the followings:
•
Check whether the power supply is OK; Try to power on the unit again.
•
Check whether the IP address of PC is correct (in the same network segment as the unit);
•
Login the unit via other browsers such as Firefox.
•
Hardware reset the unit.
Chapter 7 Troubleshooting
Figure 15 MAC Address
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