Product Warranty & Customer Service - Telstra V580 User Manual

Product warranty & Customer service
IMPORTANT
Please retain this booklet with your sales receipt as proof of the date of
purchase
Customer Service
If you require assistance in operating this product please call the TecHelp
Information Line – 1300 369 193 – or contact us by e-mail at:
tcpsupport@ingrammicro.com.au
If you are trying to access a Telstra Network Service and require assistance
specifically related to the network service or would like to subscribe to the service,
contact Telstra on 132200 for residential or 132000 for business.
Product Warranty
Subject to the conditions below, Telstra guarantees this product against any defect
in materials or workmanship under conditions of normal use for 24 months from
date of purchase.
The benefits conferred by this warranty are in addition to other warranties and
remedies that are implied under the Trade Practices Act and similar State and
Territory laws (Statutory Rights).
Subject to your Statutory Rights, the goods will not be eligible for service under this
warranty if:
A. Proof of purchase cannot be provided;
B. The defect was caused by an accident, misuse, abuse, improper installation or
operation, vermin infestation, lack of reasonable care, unauthorised modification,
loss of parts, tampering or attempted repair by a person not authorised by
Telstra; or
C. The product has been damaged by lightning or a mains power surge.
To obtain service during the terms of this warranty call the TecHelp Information
Line on – 1300 369 193 – or contact us by e-mail at:
tcpsupport@ingrammicro.com.au
If it is necessary to have the product serviced, the Customer Service Representative
will inform you of the product return process.
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Please ensure that:
A. You provide proof of purchase;
B. Your product is suitably packaged; and
C. You have included all components from the original purchase.
Subject to your Statutory Rights:
A. Any claim under this warranty is limited to the cost of repair or replacement of
the product; and
B. If the goods are found to be in sound working order by the authorised service
centre, you may be charged a fee for service and for any other direct costs
associated with having the product delivered for service.
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