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Troubleshooting
•
Test a working telephone at the telephone jack. If another telephone has the same problem, the problem is in the telephone jack. Please call Telstra on 13 22 03 for
residential customers or 13 22 55 for business customers for assistance (or your fixed line service provider).
•
The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
•
Re-install the battery and place the cordless handset in the telephone base.
•
Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute for this to take place.
I cannot dial out.
• First, try all the above suggestions.
• Make sure there is a dial tone before dialling. It is normal if the cordless handset takes a second or two to synchronize with the telephone before producing a dial tone.
Wait an extra second before dialling.
• If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Please call Telstra on 13 22 03 for residential customers or
13 22 55 for business customers for assistance (or your fixed line service provider).
• Eliminate any background noise. Noise from a television, radio, or other appliances may cause the telephone to not dial out properly. If you cannot eliminate the
background noise, first try muting the cordless handset before dialling, or dialling from another room in your home with less background noise.
There is noise or interference during a telephone conversation. My calls fade out or cut in and out when I am using the
cordless handset.
• The handset may be out of range. Move it closer to the telephone base.
• Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to
another outlet.
• Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away as possible from the following electronic devices:
wireless routers, radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors, televisions, VCRs, personal computers, kitchen
appliances, wireless routers, and other cordless telephones.
• Microwave ovens operate on the same frequency as your telephone. It is normal to experience static on your telephone while the microwave oven is operating. Do not
install this telephone in the same outlet or near a microwave oven.
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