Troubleshooting - Telstra V580 User Manual

Troubleshooting

If you have difficulty operating your telephone, please try the suggestions below. For Customer Service please contact TecHelp on 1300 369 193.
My telephone does not work at all.
• Make sure the battery is installed and charged correctly (see page 8). For optimum daily performance, return the cordless handset to the telephone base
after use.
• Make sure the telephone line cord is plugged firmly into the telephone base and the modular wall jack.
• Unplug the unit's electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and base to synchronize.
• Charge the battery in the cordless handset for at least 16 hours.
• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase a new battery.
• Disconnect the telephone base from the modular jack and plug in a working telephone. If this telephone does not work, the problem is probably in the wiring or the local
service. For assistance with residential line faults contact Telstra on 13 22 03 or 13 22 55 for small business.
Low Battery is displayed on screen.
• Place the handset in the telephone base or charger for recharging.
• Remove and re-install the battery and use it normally until fully discharged, then recharge the handset on the telephone base or charger for 16 hours.
• If the above measures do not correct the problem, the battery may need to be replaced.
The battery does not charge in the handset or the handset battery does not accept charge.
• Make sure the handset is placed in the charger correctly. The CHARGE light on the telephone base or charger should be on.
• If the cordless handset is in the charger or in the telephone base but the CHARGE light is not on, refer to The charge light is off in this section.
• It may be necessary to purchase a new battery. Please refer to the Battery section (see page 8) of this user's manual.
• The telephone might be malfunctioning. Please call TecHelp for assistance on 1300 369 193.
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