Product Warranty & Customer Service - Telstra F5050 User Manual

42
Product warranty & Customer service
IMPORTANT
Please retain this booklet with your sales
receipt as proof of the date of purchase
Customer Service
If you require assistance in operating this product
please call the TecHelp Information Line – 1300
369 193 – or contact us by e-mail at: tcpsupport@
ingrammicro.com
If you are trying to access a Telstra Network Service
and require assistance specifically related to the
network service or would like to subscribe to the
service, contact Telstra on 132200 for residential or
132000 for business.
Product Warranty
Subject to the conditions below, Telstra guarantees
this product against any defect in materials or
workmanship under conditions of normal use for 13
months from date of purchase.
The benefits conferred by this warranty are in
addition to other warranties and remedies that are
implied under the Trade Practices Act and similar
State and Territory laws (Statutory Rights).
Subject to your Statutory Rights, the goods will not
be eligible for service under this warranty if:
A. Proof of purchase cannot be provided;
B. The defect was caused by an accident, misuse,
abuse, improper installation or operation, vermin
infestation, lack of reasonable care, unauthorised
modification, loss of parts, tampering or attempted
repair by a person not authorised by Telstra; or
C. The product has been damaged by lightning or a
mains power surge.
To obtain service during the terms of this warranty
call the TecHelp Information Line
on – 1300 369 193 – or contact us by e-mail at:
tcpsupport@ingrammicro .com
If it is necessary to have the product serviced, the
Customer Service Representative will inform you of
the product return process.
Please ensure that:
A. You provide proof of purchase;
B. Your product is suitably packaged; and
C. You have included all components from the
original purchase.
Subject to your Statutory Rights:
A. Any claim under this warranty is limited to the cost
of repair or replacement of the product; and
B. If the goods are found to be in sound working
order by the authorised service centre, you may be
charged a fee for service and for any other direct
costs associated with having the product delivered
for service.