Telstra V580 User Manual page 36

Troubleshooting
The CHARGE light is off.
• Clean the charging contacts on the cordless handset(s) and telephone base each month using a pencil eraser or a dry non-abrasive fabric.
• Make sure the power adapter and telephone line cords are plugged in correctly and securely.
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the cordless handset and telephone base to reset.
• The telephone might be malfunctioning. Please call TecHelp for assistance on 1300 369 193
The CHARGE Indicator on the telephone base is flashing.
• This is a signal that the battery is very low, completely depleted, or when there is no electrical contact between the battery and the telephone base.
• Ensure the connector of the battery is securely plugged into the handset and place the handset in the telephone base for charging.
There is no dial tone.
• First, try all the above suggestions.
• Move the cordless handset closer to the telephone base. It might be out of range.
• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
The telephone does not ring when there is an incoming call.
• Make sure the ringer is on. (See page 17).
• Make sure the telephone line cord and power adapter are plugged in properly (see page 6 and 7).
• The cordless handset may be too far from the telephone base. Move it closer to the telephone base.
• There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Try unplugging some of them.
• If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Please call Telstra on 13 22 03 for residential customers or
13 22 55 for business customers for assistance (or your fixed line service provider).
• Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away as possible from the following electronic devices:
wireless routers, radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors, televisions, VCRs, personal computers, kitchen
appliances, and other cordless telephones.
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