Problems With The Print Quality; Print Is Faulty; Print Is Too Pale; Smudged Print - Dascom T5040 User Manual

Troubleshooting

Problems with the print quality

Problem

Print is faulty

Print is too pale

Smudged print

Dots within characters are
missing

Prints undefined characters

70
Corrective action
The inserted document is too thick. Use a document with the correct
thickness. Refer to the section
chapter Print media, page 31.
The ribbon exhausted or the ribbon cassette is not correctly fitted. Refer
to the chapter Changing the ribbon
The ribbon is damaged (e.g. frayed). Change the ribbon as described in
the chapter Changing the ribbon
Check whether the ribbon is damaged. To do so check the rib-
1.
bon cassettes functionality by turning the green tension gear in
direction of the arrow on the cassette; check if the ribbon itself
is torn or has holes etc. If necessary replace the ribbon cas-
sette; see the chapter
Check whether the print head is damaged. To do so print out a
2.
status page (see
Printing out the status page
check if under the lines representing the software versions all
24 lines are present. Every line represents one of the 24 nee-
dles of the print head. If not so, replace the print head; see the
chapter
Replacing the print head
We recommend to use genuine ribbon cassettes only.
In case of a damaged print head, please contact your
dealer.
Check that the interface plug is correctly connected to the com-
1.
puter and to the printer.
Check that the proper emulation and the correct character set
2.
is selected in the menu; see section
, page 64,
Epson IBM
Check the length of the interface cable; see the chapter
3.
, page 127.
Interfaces
Paper specifications, page 87 and the
cassette, page 35.
cassette, page 35.
Changing the ribbon cassette
, page 55) and
, page 41.
Emulation type
, page 64 and , page 64.
Olivetti
User Guide
, page 35.
, page 63,