Dust Removal; Warranty; Assistance - powersoft M50Q HDSP+ETH User Manual

M Series User Guide

8.3 Dust Removal

In dusty environments, the front side air filters clog with dust after
prolonged use. The dust gathered in the filters will interfere with
cooling. You may use compressed air to remove the dust from
filters. To remove air filters please refer to the front panel removal
procedure (Front panel access). Air filter cleaning should be
scheduled according to the dust levels in the amplifier's operating
environment.

9 Warranty

Product Warranty:
Powersoft guarantees its manufactured products to be free from
defective components and factory workmanship for a period of 48
(forty eight) months, starting from the date of purchase printed on
Powersoft's (or any of its Authorized Dealer's) invoice to the end
customer. All warranty repairs and retrofits must be performed at
Powersoft facilities or at an Authorized Service Center at no cost
for the purchaser. Warranty exclusion: Powersoft's warranty does
not cover product malfunctioning or failure caused by: misuse,
abuse, repair work or alterations performed by non-authorized
personnel, incorrect connections, exposure to harsh weather
conditions, mechanical damages (including shipping accidents), and
normal wear and tear. Powersoft will perform warranty services
provided that the product is not damaged during transportation.
Return of Goods:
Goods can be returned to Powersoft only after they have been
granted a Return Merchandise Authorization (RMA) number to be
attached to the external packaging. Powersoft (or its Authorized
Service Center) has the right to refuse any returned good without
a RMA number.
Repair or replacement:
Powersoft reserves the right to repair or replace any defective
goods covered by product warranty at its sole discretion and as
it deems best.
Cost and responsibility of transport:
The purchaser (or end user/customer) is solely responsible for all
transportation costs and risks associated with sending warranty
covered goods to Powersoft or its Authorized Service Center.
Powersoft will assume full responsibility and cover all costs
incurred to send the goods back to the purchaser (or end user/
customer).
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10 Assistance

Even though most product malfunctioning can be solved at your
premises through Powersoft Customer Care or your direct
knowledge, occasionally, due the nature of the failure, it might
be necessary to return defective products to Powersoft for
repair. In the latter case, before shipping, you are kindly asked
to follow step by step the procedure described below: Obtain
the "Defect Report Form" contacting our Customer Care
Department via email: service@powersoft.it or download the
"Defect Report Form". Fill out one "Defect Report form" for
each returned item (the form is an editable tab guided document)
and save as your name, amp model and serial Number (for
example: distributornamek10sn17345.doc) providing all required
information except the RMA code/s and send it to service@
powersoft.it for Powersoft approval. In case of defect reports
approved by the Powersoft Customer Service Representative you
will receive an RMA authorization code (one RMA code for each
returning device). Upon receiving the RMA code you must package
the unit and attach the RMA code outside the pack, protected
in a waterproof transparent envelope so it is clearly visible. All
returning items must be shipped to the following address:
Powersoft srl
Via Enrico Conti, 13-15
50018 Scandicci (FI) Italy
In case of shipment from countries NOT belonging to the
European Community make sure you have also followed the
instructions described in the document available for download at
the following link: http://www.powersoft-audio.com/component/
option,com_docman/Itemid,111/gid,298/task,doc_download/
TEMPORARY EXPORTATION / IMPORTATION PROCEDURE
Thank you for your understanding and cooperation and continued
support as we work to improve our partnership.