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A2.4 Subject to the provisions of MF&B Warranty Policy and Procedure, in cases where no labor hours
under the Flat Rate Warranty Schedule are prescribed or the customer reasonably believes the
claim will exceed the labor hours under the Flat Rate Warranty Schedule, the customer may
contact the MF&B Service Department in advance, provide an estimate of hour required, and
request an allowance or reimbursement. MF&B reserves the right to grant or deny customer's
request, in whole or in part, in its sole discretion. If after the repair has begun, it is discovered that
additional work is required and will exceed the
customer must contact the MF&B Service Department again for approval. Any claim for work not
listed in the Flat Rate Warranty Schedule or for hours in excess of the Flat Rate Warranty
Schedule will be denied unless prior written approval from the MF&B Service
been received and a prior agreement has been reached as to the amount of any allowance for
reimbursement.
A3 Travel Mileage
A3.1 Subject to the provisions of MF&B Warranty Policy and Procedure, the warranty reimbursement for
mileage is $0.50 per mile. Mileage reimbursement will be limited to the distance between the place
of business of the service agent to the machine location and back, up to a maximum of 120 miles
round trip. MF&B will not reimburse or pay any labor rates for travel time.
EDGE40 / EDGE60 Installation and Operating Manual
43
customer's original estimate by more than 10%,
Rev 1.1 December 04, 2008
Department has
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