Edge Oven Warranty Policy & Procedure - Edge Ovens EDGE40 Installation & Operating Manual

EDGE OVEN WARRANTY POLICY &
The following Warranty Policy and Procedure is the only warranty made by MF&B Restaurant Systems
Inc (MF&B), with respect to EDGE CONVEYOR OVENS manufactured by MF&B.
MF&B DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT
LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR
A PARTICULAR PURPOSE.
1.0 WARRANTY POLICY
1.1 MF&B warrants to the original purchaser that each new oven will be free of proven defects in
material and workmanship under normal use and service for a period of 24 months from the date of
installation or 26 months from the date of shipment, whichever occurs first.
1.2 This warranty is extended to the original purchaser only and is not transferable.
1.3 The term "customer" as used in this Warranty Policy and Procedure refers to the original purchaser
of a new unit from MF&B or from any MF&B authorized dealer. This warranty extends only to
customer.
1.4 This warranty shall not apply if the oven or any part thereof is subjected to misuse, abuse,
negligence, alteration, improper installation, improper operation, operation outside of design limits,
accident or casualty.
1.5 The unit and its crating must be inspected upon arrival. Damage during shipping must be reported
to the carrier and to MF&B. Shipping damage is not covered under this warranty.
1.6 In the event a warranty repair becomes necessary, the customer must first contact MF&B at 1-888-
480-EDGE prior to contacting a repair company. Failure to contact MF&B, at 1-888-480-EDGE
prior to contacting a repair company voids any and all warranties.
1.7 All work must be performed by an approved service technician. You must contact MF&B at 1-888-
480-EDGE to get approval for your service technician before any work is performed. Any work
performed on a unit by an unapproved technician voids any and all warranties.
1.8 Replacement parts will be provided by MF&B for all parts deemed by MF&B to be defective.
Defective parts are subject to evaluation by MF&B to be considered for warranty eligibility. Parts
not obtained from MF&B must have prior approval from MF&B for reimbursement. Reimbursement
for parts not obtained from MF&B will be at MF&B's sole discretion.
1.9 All labor costs associated with repair of a unit will be paid according to MF&B's FLAT RATE
WARRANTY SCHEDULE, attached as Appendix "A". MF&B will not cover any fees that exceed
MF&B's FLAT RATE WARRANTY SCHEDULE. Any repair not covered by MF&B's FLAT RATE
WARRANTY SCHEDULE must have prior approval from MF&B before any work can be performed.
Any and all special circumstances will be considered on a per case basis after first contacting
888-
MF&B at 1-
expenses.
1.10 No claims will be accepted for normal pre-delivery or post delivery inspection or adjustment. All
units are inspected and adjusted at the time of manufacture, but the shipping process my cause
wires and fasteners to become loosened and adjustments to change. MF&B considers this part of
the installation of the unit.
EDGE40 / EDGE60 Installation and Operating Manual
PROCEDURE
480-EDGE. MF&B will not be responsible for any after hours, overtime or premium
39 Rev 1.1 December 04, 2008