Avaya 9620 Quick Reference Manual

1.3.7 Ending Calls
• The Drop option can be used to end the currently highlighted call on the display.
• If the call is connected on the phone's speaker, the
call.
• If the call is connected on the phone's headset, the
call.
• If the call is connected on the phone's handset, replacing the handset will end the call.

1.4 Starting a Conference

If you have more than one held call, or one held call and a connected call, pressing the Conf soft key will start a
conference between you and those calls.
If you do not already have a held call, you can use the process below to start a conference.
1. Make a call to the first party or answer a call.
2. Press the Conf soft key. The current call is automatically put on hold.
3. Dial the party that you want to add to the conference.
4. If they answer and want to join the call, press Conf again.
5. If they do not want to join the call or do not answer, press Drop and then press the appearance key of the held
call.
1.4.1 Dropping/Muting Parties
You can drop parties from a conference call, including yourself. You can also mute other parties.
1. While connected to a conference call, if you press the Details key, the conference details menu is displayed.
2. You can then perform the following actions:
• To scroll through the list of callers in the conference, use the
• To drop a caller from the conference, highlight them and press Drop.
• To mute a caller, highlight them and press Mute. Repeat this to unmute them.
• To return to the call display, press the Back soft key.
• If you are the only internal user in the conference, depending on your telephone systems configuration, dropping
yourself from the conference may end it. Consult your system administrator for details.

1.5 Transferring Calls

To transfer a call your phone must have an available call appearance button. If all your current call appearance buttons
are in use, you must end or park one of your existing calls.
1. Press Transfer. The current call is automatically put on hold.
2. Dial the number for the transfer.
• To complete the transfer, press Complete. You can do this while the call is still ringing.
• Transferring a call while it is still ringing is called an unsupervised transfer.
• Transferring a call after ringing finishes is called a supervised transfer.
• If the transfer destination does not answer or, after answering the call, does not want to accept the call, press
the Cancel soft key.
3. Press Complete to complete the transfer. If the transfer destination does not answer or does not want to accept
the call, press the Cancel soft key.
1.5.1 Transfer to Voicemail
To transfer a call to voicemail, press the Transfer soft key then dial 2222. Wait until you hear "Please enter the 4 digit extension
number.", enter the number then press the Complete soft key.
1.6 Forward Calls
To forward your calls to another extension:
1.With a dial tone, enter *2 then the extension you wish to forward your calls to.
2.You will hear a 3 beep confirmation.
To end call forwarding:
1.With a dial tone, enter #2.
2.You will hear a 3 beep confirmation.
9620 Quick Reference Guide for Fitchburg State 7/10
IP Office
SPEAKER key is lit. Pressing the key again will end the
HEADSET key is lit. Pressing the key again will end the
up and down arrow keys.
01a (02/03/2010)
1.1 9620 Telephone
The IP Office supports the 9620L and 9620C versions of the 9620 telephone.
The phone supports 12 programmable call appearance/feature buttons. The labels for 3 of these are displayed in the main
display and can be controlled by the adjacent buttons to the right. You can use the
the display. You can also use the
Functions can be assigned to the phone's call appearance/feature buttons by your system administrator or by yourself
using self-administration. Note that you cannot replace call appearances features assigned to buttons by your system
maintainer but you can replace other features. However also note there are features that the system maintainer can
assign that are not available to you to assign. This guide just includes features that you can assign yourself if required.

1.2 Answering Calls

A slow flashing red lamp on an
and by the message lamp flashing.
Selected Button
If you are currently not on a call, you can answer the alerting call in the following ways:
1. Select the method which you want to use to talk to the caller:
• To quiet the ringing, press the Ignore soft key. The call will still continue alerting visually and can be answered
or ignored.
• To redirect the call to voicemail, press the To VM soft key.
• To answer the call using the handset, lift the handset.
• To answer the call handsfree, press the
• To answer the call on a headset, press the
9620 Quick Reference Guide for Fitchburg State 7/10
- 4
IP Office
IP Office 9620 Quick
Reference Guide for
Fitchburg State
up and down
left and right arrow keys to move through the button feature in pages of 3.
appearance button indicates an alerting call. This may also be accompanied by ringing
SPEAKER key.
HEADSET key.
arrow keys to scroll
- 1
01a (02/03/2010)