Appendices; Appendixa - Troubleshooting; Common Mechanical Installation Problems And Corrective Actions; A. 1 Common Mechanical Installation Problems And Corrective Actions - Net2Phone MAX 410 User Manual

Net2Phone MAX 410/420/430 User Guide

APPENDICES

Appendix A – Troubleshooting
A. 1

Common mechanical installation problems and corrective actions

If there appears to be a malfunction, first check all cables and connections. If these appear to be
in order, see the following table for specific troubles and solutions.
Symptom
Power LED off
No initialization response
from N2P MAX
410/420/430
Unit shuts off after
operating for some time
Console screen display
freezes
Possible Cause
Power source switched off
Faulty power cable
Faulty power source
Faulty internal power supply
Faulty console terminal
Faulty cabling to terminal
Faulty N2P MAX
410/420/430
Overheating
Faulty N2P MAX
410/420/430
Console fault
Software error
Faulty N2P MAX
410/420/430
Page 41
Appendix A – Troubleshooting
Corrective Action
Switch power source ON
Check/replace power cable
Check/correct input power
Contact Net2Phone Technical
Service Center or your Net2Phone
reseller
Check/replace terminal
Check/replace cable
Contact Net2Phone Technical
Service Center or your Net2Phone
reseller
Check ventilation
Contact Net2Phone Technical
Service Center or your Net2Phone
reseller
Reset/replace console
Repeat power-up procedure
Contact Net2Phone Technical
Service Center or your Net2Phone
reseller