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Net2Phone Max 410 User Manual

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  • Page 3 If you are unable to locate the software license or limited warranty, contact your Net2Phone representative for a copy. The following information is for FCC compliance of Class A...
  • Page 4 In no event shall Net2Phone or its suppliers be liable for any indirect, special, consequential, or incidental damages, including, without limitation, lost profits or loss or damage to...
  • Page 5 Max 410/420/430 Copyright © 2002, Net2Phone, Inc. All rights reserved The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any means, without the written permission of Net2Phone is strictly forbidden. Printed in Korea...

  • Page 7: Table Of Contents

    Connecting the Max 420’s FXS Ports to a PBX.......... 11 1.6.3 Connecting the Max 430’s FXS/ FXO Ports to telephone / PBX ....12 2 CONNECTING THE MAX 410/420/430 TO A LAN ............13 2.1 C 410/420/430 ONNECTING THE TO A DHCP LAN ..........
  • Page 8 2.2.1 Entering Static IP addresses from a Telephone Keypad ......18 2.2.2 Entering Static IP Addresses via HyperTerminal (Max 410)....22 3 LOGGING IN TO THE MAX WEB MANAGER 26 USING THE MAX WEB MANAGER..30 4.1 N ..31...
  • Page 9 Max 410/420/430 4.7.4 Upgrading the System Software..56 4.7.4 Upgrading the System Software..57 4.7.5 Help with your Max 410/420/430 ..58 PLACING CALLS........59 5.1 T ........59 OUND 5.2 P PSTN ....59 LACING ALLS TO THE 5.3 M .......

  • Page 11: Overview

    The Max 410/420/430 is a stand-alone device that connects directly into an existing LAN through an RJ-45 port. The Max 410 contains four FXO ports, Max 420 contains four FXS ports and Max 430 contains 3 FXS ports and 1 FXO port.

  • Page 12: About This Guide

    Interactive Voice Response (IVR) functionality, which includes multiple options for caller greetings, passwords, and Internet call forwarding. This allows the Max 410 to assume many IVR functions when the PBX does not provide them. A separate port with its own telephone line connection to the PBX, or to an analog telephone, is required for every concurrent telephone call (or conversation).

  • Page 13: Product Enhancements For Version

    LAN network users. • Account Balance Announcement by Port – The Max 410/420/430 has a Web configurable toggle switch that enables the IVR to announce the account balance or minutes remaining on the port that the call is going over.

  • Page 14: Hardware Setup

    Max 410/420/430 to connect to a server that can handle fax data transmission. If you have an older version of the Max 410/420/430 software, and you want to take advantage of these new features, you can download the software from: http://web..com/partnersupport/ devicesoftware/...

  • Page 15: Additional Requirements

    Max 410/420/430 • A Max 410/420/430 unit and power cord. • A Local Area Network (LAN) with a broadband connection, which must not have proxy server caching. • If your LAN uses static addresses you will also need: an IP address, netmask, and gateway address for the Max (all available from your Network Administrator).

  • Page 16: The Hardware Setup Procedure

    1.4.3.2 Steps in the Hardware Setup Procedure The steps you will follow to set up your Max 410/420/430 are: 1. Install the Max 410/420/430 unit in its location and connect the cabling. 2. Configure the LAN settings on the Max 410/420/430 so that it communicates with your LAN.

  • Page 17: Locating Your Fxs And/Or Fxo Ports

    Max with 4 ports. 1.5.1 Physical Port Numbering Figure 1 illustrates the physical port numbering on the Max 410/420/430’s rear panel for a unit with 4 ports installed. These numbers are referenced by the Max Web Manager when identifying ports, setting up the Max’s features and configuring calling...

  • Page 18: Installing The Max 410/420/430 Unit

    FXO ports are counted separately, and the count starts from zero instead of one (See Section 4.5, Routing Table, in this Guide). 1.6 Installing the Max 410/420/430 Unit Proceed with installation as follows: 1. Install the unit in a well-ventilated area. If it is to...
  • Page 19 Max 410/420/430 NOTE: For the Max 410, initial LAN configuration is done via a PC connected to the Max through its serial port, using the HyperTerminal terminal emulator application (or equivalent), which is included with all Microsoft™ operating systems. This procedure is explained in Section 2.1.2.1, Connecting...

  • Page 20: Connecting The Max 410'S Fxo Ports To A Pbx

    User’s Guide Section 1 1.6.1 Connecting the Max 410’s FXO Ports to a Figure 3 COIC/COIB: Central Office Interface Card or Board PBX: Private Branch Exchange PSTN: Public Switched Telephone Network Trunk or CO Line: line from Central Office switch...

  • Page 21: Connecting The Max 420'S Fxs Ports To A Pbx

    Max 410/420/430 1.6.2 Connecting the Max 420’s FXS Ports to a Figure 4 SLIC/SLIB: Subscriber Line Interface Card/Board SLT: Single Line Terminal or Telephone (analog telephone) Trunk or CO Line: line from Central Office switch...

  • Page 22: Connecting The Max 430'S Fxs/ Fxo Ports To Telephone / Pbx

    FXO ports as illustrated above, plug the unit into a power outlet and turn it on. Your Max 410/420/430 hardware setup is now complete. The next step is to configure the unit to communicate with your LAN so that you can browse...

  • Page 23: Connecting The Max 410/420/430 To Adhcp Lan

    • through a serial connection via the HyperTerminal terminal-emulator application. Section 2 explains how to set the Max 410/420/430’s LAN configuration using either method. NOTE: On a Max 410, LAN settings must be configured using a PC with a...

  • Page 24: Obtaining The Max 420/430'S Dhcp Ip Address Via A Telephone Keypad

    LAN before you can browse the Max Web Manager, Max 410/420/430’s Web-based configuration system. If your LAN is using DHCP, configuring the Max 410/420/430 will entail the following steps: 1. Obtain the Max 410/420/430’s current IP address (Section 2.1.1).

  • Page 25: Connecting To The Max 410 Through A Serial Cable

    Max 410/420/430 2.1.2 Connecting to the Max 410 through a Serial Cable This section explains how to connect to the Max and obtain its DHCP IP address. The remaining configuration tasks can then be completed more easily via the Max Web Manager.
  • Page 26 Parity None Character size Stop Bit Flow Control None 4. Power-on the Max 410, then press R on your PC. The boot messages are displayed, followed by the command prompt n2p:> NOTE: n2p is the default system name with which the unit is shipped.
  • Page 27 Section 2.2 in this Guide, Entering Static IP Addresses via HyperTerminal. 1. Establish a serial connection from your computer to the Max 410 (refer to Section 2.1.1, above.) 2. After logging in to the Max 410, type at the command prompt. /config/ip...

  • Page 28: Connecting To Alan With Static Ip Addresses

    2.2 Connecting to a LAN with Static IP Addresses This section explains how to connect your Web browser to the Max 410/420/430 if your LAN uses static IP addresses, using either a telephone keypad or serial connection. The process will entail the following steps: 1.
  • Page 29 Max 410/420/430 2.2.1.1 Disabling DHCP from a telephone keypad (Max 420/430) Since the Max 410/420/430 is shipped with DHCP enabled, you need to disable DHCP to use static IP addresses. To disable DHCP, proceed as follows: 1. Connect an analog telephone to any RJ- 11 port on the Max 410/420/430.
  • Page 30 User’s Guide Section 2 To enter an IP address: 1. Lift the telephone handset and dial (the IP address parameter code). The voice prompt responds, “Please enter your IP address.” 2. Dial the numbers for the IP address you wish to enter on the telephone keypad. Use the star key (* * * * ) to replace the periods in the address and end with the pound key (# # # # ).
  • Page 31 Max 410/420/430 1. Lift the handset and dial 3 (the netmask parameter code). The voice prompt responds, “Please enter your netmask.” 2. Proceed as in step 2, above, entering the desired netmask address from the telephone keypad. The voice prompt responds, “Your netmask address is…”...

  • Page 32: Entering Static Ip Addresses Via Hyperterminal (Max 410)

    Assign netmask 2.2.2 Entering Static IP Addresses via HyperTerminal (Max 410) Although many of the Max 410’s IP parameters can be set manually through the serial connection, if desired, this section will only show you how to set the IP address and netmask parameters. The procedure is as follows.
  • Page 33 Max 410/420/430 a. From the root directory, type NETUTIL to move to the network utility directory. b. From the prompt, type n2p:/netutil> dhcpd disable R. 2.2.2.2 Entering an IP Address In step 3 of Section 2.1.2.2, the menu illustrated in...
  • Page 34 User’s Guide Section 2 b. At the prompt, enter the IP address you wish to assign. The Max confirms your entry. The confirmation scrolls by quickly, so you need to scroll up to see it. Figure 8 3. When you finish making changes, reset the Max 410 to activate the changes.
  • Page 35 The new IP address and netmask are now in effect. If you are using static IP addresses, you are now ready to finish setting up the Max 410 using the Max Web Manager. Proceed to Section 3, Logging In to the Max...

  • Page 36: Logging In To The Max Web Manager

    If you want to query the unit through a serial cable, see Section 2.1.2, “Connecting to the Max 410 through a Serial Cable”. Once you know the Max 410/420/430’s IP address, you are ready to log in to the unit through a Web browser as follows: 1.
  • Page 37 Max 410/420/430 Figure 10 The Max Web Manager Door page appears.
  • Page 38 User’s Guide Section 3 2. Click the enter - Open the door area. The Network Password dialog box appears. Figure 11 3. Enter your User name and Password. NOTE: The default user name is root and the default password is n2p. You are now logged in.
  • Page 39 Max 410/420/430 Figure 12...

  • Page 40: Using The Max Web Manager

    User’s Guide Section 4 Using the Max Web Manager Each of the various configuration pages is accessed by clicking its link on the Site Map. For example, click the Network and Voice Config link on the Site Map to access the Network and Voice Configuration page illustrated below.

  • Page 41: Network And Voice Configuration

    Max 410/420/430 4.1 Network and Voice Configuration Any parameters on the Network and Voice Configuration page can be modified by simply entering the desired values into the respective boxes. The IP Configuration table displays all the Max 410/420/430’s IP-related parameters.

  • Page 42: Configuring Firewalls

    User’s Guide Section 4 The Port Numbers parameters must be changed to permit access when a LAN’s firewall permits only pre- assigned TCP/UDP port numbers to be used. Reminder: Configuration changes you make in the Max 410/420/430 are not applied until you reset the unit. To do this, you may either: •...
  • Page 43 TCPPORT on the firewall (or having your Broadband Service Provider open a port on the firewall for your Max 410/420/430 unit), you must specify these open ports on the Max device(s): a. Change the TCP Start Port to the port you opened in step 1-c.
  • Page 44 User’s Guide Section 4 Configuration Table on the Network and Voice Configuration page. b. Change the UDP Start Port to the port you opened in step 1-b. For example, if you opened UDPPORT 21000 in step 1-b, enter 21000 for the UDP Start Port as illustrated in Figure 14, below.

  • Page 45: Configuring Accounts

    The Max 410/420/430 allows accounts to be managed in either of two ways: • Single Account Management - All of the ports on the Max 410/420/430 can operate from a single account number and PIN, or • Multiple Account Management - You can use a different account and PIN for each port.
  • Page 46 User’s Guide Section 4 5. Click the Save button at the bottom of the page to save them. 6. Click the Restart System link on the Site Map page to reboot the system.

  • Page 47: Multiple Account Management

    Y selected. • Only one call at a time can be made using any given account number. If a net2phone account number is entered for an FXO port in the Account Configuration Table, the account entered acts as a “default”...

  • Page 48: The Login Button

    4.3.5 FAX Only Option In the Max 410/420/430, you can now configure a port to be designated a FAX only port, so that fax data can be transmitted and received over that specific port.

  • Page 49: Ivr (Interactive Voice Response) Configuration

    Max 410/420/430 4.4 IVR (Interactive Voice Response) Configuration REMINDER: A separate port with its own telephone line connection to the PBX or to an analog telephone is required for each concurrent telephone call desired. For example if capability for 3 concurrent calls...
  • Page 50 • Play Welcome Only – When this option is selected, callers to the port hear a welcome message, “Welcome to Net2Phone. Please enter the number you wish to call.” Callers can then make VoIP calls without restriction. •...
  • Page 51 5 (numeric only) characters. • Request Account and PIN – This feature requires the caller to enter a net2phone account number and PIN before VoIP calling is enabled. If the caller then incurs charges while using the Max, they will accrue to the caller’s account.
  • Page 52 User’s Guide Section 4 IMPORTANT: If a net2phone account number is entered for an FXO port in the Account Configuration Table (see “Configuring Accounts” Section 4.3) the account entered acts as a “default” account for the port. Charges incurred by callers through that port automatically accrue to this account.

  • Page 53: The Max-To-Max Ivr Configuration Table

    London Figure 17 Figure 17 illustrates the call-flow of a telephone call placed through a Max 410/420/430’s FXO port. In this scenario, four FXO ports are connected to the PBX in a hunt group* set up at extension 4000. *(See page 56 for the definition of a hunt group) 4.4.2 The Max-to-Max IVR Configuration Table...
  • Page 54 User’s Guide Section 4 Click the Max to Max IVR Config link on the Site Map page to go to the Max-to-Max IVR Configuration Table, illustrated below in Figure Figure 12...
  • Page 55 Max 410/420/430 4.4.2.1 Configuring Max to Max Calling NOTES: • If the LAN to which either Max is connected employs a firewall, you need to configure settings on both the Max unit and the firewall before you can place Max-to-Max calls.
  • Page 56 Play Welcome Only – When this option is selected, callers to the port hear a welcome message, “Welcome to Net2Phone. Please enter the number you wish to call.” It then permits them to use the PBX as if they were on one of its local telephones.
  • Page 57 PSTN telephone number must be preceded by a 9. 4.4.2.2 Receiving Max-to-Max Calls For the Max 410/420/430 to be able to receive Max- to-Max calls, the Account Information Page must be configured. To designate a port to receive incoming Max-to-Max...
  • Page 58 User’s Guide Section 4 NOTES: • Only one of the ports sharing a single account may have the Y in its Login column selected, designating it to receive calls. • Each port can place outgoing calls using the single account, which may be acceptable when account usage is not tracked.
  • Page 59 Max 410/420/430 New York City Caller dials 5722, which is pre-set on PBX to dial *721234123412#, account no. of London MAX's FXO port. Analog Line Card Extension Switch PBX sends call to NYC MAX's FXO port, which is set to IVR Off.

  • Page 60: The Current Routing Table

    User’s Guide Section 4 4.5 The Current Routing Table Click the Routing Table Config link to access the Current Routing Table page, illustrated below. Figure 20 The Routing Table is used to set up routing between two or more telephone extensions connected to a single Max’s FXS ports.

  • Page 61: Logical Port Numbering

    Max 410/420/430 • the logical port numbers (Port) • the phone number to be routed (Number) • the truncation length (TRNC)* • the prefix number (Pre)* • the postfix number (Post)* • validity of the table entry* * The items marked with an asterisk are intended for special circumstances.
  • Page 62 Example 2: “011~” signifies any number that begins with 011, followed by any number of digits. (The Max 410/420/430 only uses the pound character (#) as an end-digit indicator, so it is not needed in the call routing table.) 4. To delete an unwanted entry, simply type its index number in the Delete Entry box and click the Delete Entry button.

  • Page 63: System Information And Commands

    Max 410/420/430 rebooted as in Section 4.7.3, Restart System, to activate the new settings. 4.6 System Information and Commands Click the System Information link to access the System Information page, illustrated below. Figure 21 The System Information page displays: •...

  • Page 64: Other Web Manager Functions

    User’s Guide Section 4 To change entries on this page, just enter the new information into the desired fields, click the Save button, and restart the Max. If changes are made on this page, the system must be restarted as discussed in Section 4.7.3, Restart System, before the changes take effect.

  • Page 65: Show Log Messages

    Max 410/420/430 Click the Load button to restore the Max 410/420/430’s default factory configuration. (Refer to the Max 410/420/430 Command Reference Guide for system default settings.) Caution: This command causes all of your configuration settings and parameter values to be deleted.

  • Page 66: Restart System

    User’s Guide Section 4 4.7.3 Restart System Click the Restart System link to access the Restart System page, illustrated below. To restart the system, click the Restart button. Figure 24...

  • Page 67: Upgrading The System Software

    1. Click the Download button to download the files needed for upgrade from ’s FTP server to a client PC on the Max 410/420/430’s LAN. 2. Click the Update Max button to upload the new software to the Max 410/420/430...

  • Page 68: Help With Your Max 410/420/430

    User’s Guide Section 4 Be sure to have the following information at hand: • IP address of the Max 410/420/430 • User name • Password Follow the instructions to contact the upgrade FTP server and to check for and download any available software updates to your PC.

  • Page 69: Placing Calls

    This delay is adjustable through a HyperTerminal connection. For details, see Sections 10 and 11 in the Max 410/420/430 Command Reference Guide. 5.2 Placing Calls to the PSTN Placing calls to destinations within North America Pick up the handset on a telephone connected to one of the Max 420’s ports and dial 1 + the area code + the...

  • Page 70: Calling A Max 410'S Fxo Port From Another Max

    We will place the call as a Max-to-Max call, using the Max 410 in your company’s New York City office and the Max 410 in your company’s London office. Before we place the call, let us assume the following conditions.
  • Page 71 Max 410/420/430 • The account number of the London unit is 1234567890. • The Welcome and Password option has been selected on that unit’s Max-to-Max IVR Config table. Now we can proceed with the call. 1. Dial 4000 from your office PBX extension.
  • Page 72 Max-to-Max calls. For information about configuring a firewall, refer to Section 4.2, “Configuring a Firewall”, in your Max 410/420/430 User’s Guide • In Max-to-Max calling, the receiving port’s Account Information table settings must be configured to permit it to receive calls.

  • Page 73: Appendices

    Max 410/420/430 User’s Guide APPENDICES Appendix A – Troubleshooting A. 1 Common mechanical installation problems and corrective actions If there appears to be a malfunction, first check all cables and connections. If these appear to be in order, see the following table for specific troubles and solutions.
  • Page 74 User’s Guide Appendix A Symptom Possible Cause Corrective Action Unit shuts off Overheating Check ventilation after operating for Faulty N2P Max Contact some time 410/420/430 Technical Service Center or your reseller Console screen Console fault Reset/replace display freezes console Software error Repeat power-up procedure Faulty N2P Max...

  • Page 75: Common Network Connection Problems

    Character size Stop Bit Flow Control None • Make sure the serial cable is connected and fastened to both the Max 410/420/430 and your computer. My network supports DHCP, but my Max 410/420/430 cannot obtain correct network settings. • Make sure DHCP is enabled.
  • Page 76 User’s Guide Appendix A I set DHCP to ON, but my Max 410/420/430 cannot obtain correct network settings. • Make sure your network supports DHCP. • Make sure your RJ-45 LAN cable is securely connected to both the Max 410/420/430 and to the LAN, hub, or router.

  • Page 77: Common Configuration Problems

    Max 410/420/430 User’s Guide A. 3 Common configuration problems In the Max Web Manager Network and Voice Configuration page, I omitted the DNS server field because it does not apply to me, but now the Max Web Manager will not let me save the settings.

  • Page 78: Problems Using The Max 410/420/430

    Make sure that the DNS server IP parameter values (Section 4.1) are correct so that the doorman can be reached. When I attempt to call into my Max 410/420/430 from another unit via *72, I get a busy signal. •...
  • Page 79 Max 410/420/430 User’s Guide • Make sure that an account number has been entered for the port from which you are calling, and that there are funds in the account. This topic is covered in Configuring Accounts, Section 4.3 in this Guide.

  • Page 80: Appendixb - Technical Support

    User’s Guide Appendix B Appendix B – Technical Support If you are experiencing a technical problem, please refer to Appendix A, Troubleshooting, in this Guide. If the problem remains unresolved, please contact your reseller for assistance. Do not attempt to disassemble the Max 410/420/430.

  • Page 81: Appendixc - System Specifications

    Max 410/420/430 User’s Guide Appendix C – System Specifications FXO, RJ-11 (Max 410) Analog voice FXS, RJ-11 (Max 420) interface FXS/FXO, RJ-11 (Max 430) LAN interface 10baseT, RJ-45, 1 port EIA-232 {old RS-232C}, DB-9, 1 port Serial interface Asynchronous serial communication...
  • Page 82 User’s Guide Appendix C Operation 0 ~ 50 temperature Storage temperature 40 ~ 85 Operation humidity 5 ~ 95 (NOTE: non-condensing) Noise level 15 dB @ 1 m Ringer Equiv. No. 0.5B Meaning Meaning Alarm Operational LINK Link active Receive data...

  • Page 83: Appendixd - Physical And Logical Port Number Table

    Max 410/420/430 User’s Guide Appendix D – Physical and Logical Port Number Table FXS Ports FXO Ports Physical Logical Physical Logical Port Port Port Port Number Number Number Number...

  • Page 84: Appendixe - Approvals And Listings

    Appendix E – Approvals and Listings For Max 410/ 430 FCC Declaration of Conformity • Product name: Max 410, Max 430 • FCC Rules: Tested to comply with FCC part 15, Class A & FCC part 68 • Operating environment: for office use FCC Compliance Statement: This device complies with part 15 of the FCC Rules.
  • Page 85 Max 410/420/430 User’s Guide LISTED I.T.E E176683 Important! Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Use with an approved telephone set. Party responsible for product compliance: Net2Phone, Inc. 520 Broad Street...

  • Page 86: Index

    User’s Guide Index Index Account Configuration Jitter Buffer Bounds.. 31 page ..... 34 LAN..1, 13, 14, 32, 56 accounts ..7, 35, 67 Load Default ..... 53 AVU ......70 logical port number..8, broadband ....1 50, 51, 67 browser .....
  • Page 87 Max 410/420/430 User’s Guide Port ......50 Show Log Messages page ..... 54 Port Numbers ... 32 Site Map page ..28 Post......50 Software Upgrade ..56 postfix number ..50 software upgrade Pre ......50 procedure ..... 56 prefix number....

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