Common Network Connection Problems - Net2Phone MAX 410 User Manual

Net2Phone MAX 410/420/430 User Guide
A. 2

Common network connection problems

When I attempt to connect to my Net2Phone MAX 410/420/430 through a serial cable
connection, I do not see any text, or the text that appears is distorted.
??
Make sure the connection settings are as follows:
??
Make sure the serial cable is connected and fastened to both the Net2Phone MAX
410/420/430 and your computer.
My network supports DHCP, but my MAX 410/420/430 cannot obtain correct network
settings.
??
Make sure DHCP is enabled.
??
Make sure the RJ-45 LAN cable is connected securely to your Net2Phone MAX
410/420/430 and LAN, hub, or router.
??
Make sure that all network ports, routers, or hubs are live.
I set DHCP to ON, but my Net2Phone MAX 410/420/430 cannot obtain correct network
settings.
??
Make sure your network supports DHCP.
??
Make sure your RJ-45 LAN cable is securely connected to both the MAX 410/420/430
and to the LAN, hub, or router.
??
Make sure that all network ports, routers, or hubs are live.
My analog phone does not have a period; how do I enter the periods in my IP address and
netmask?
??
Use the star key (*) in place of the periods.
When I enter a static IP Address into my Net2Phone MAX 410/420/430 and restart the unit,
the IP Address I entered is not saved.
??
Make sure DHCP is set to OFF.
??
If you entered the IP address through an analog phone, make sure you press the # key
before hanging up.
I changed the login password on my MAX 410/420/430 and I forgot the new password.
??
Log in as manager or sysadm. Note that the default password for both is n2p.
When I attempt to access the Max Web Manager, I am prompted for a user name and
password. But when I enter them and press the OK button, the Password page reappears.
??
Make sure both the user name and password are correct (Note that the user name and
password are case sensitive.)
Baud rate
Parity
Character size
Stop Bit
Flow Control
Page 42
Appendix A – Troubleshooting
19200
None
8
1
None