HP EliteOne 800 G1 Maintenance & Service Manual page 8

8 Troubleshooting without diagnostics ............................................................................. 125
Safety and comfort ............................................................................................................... 125
Before you call for technical support ....................................................................................... 125
Helpful hints ........................................................................................................................ 126
Solving general problems ...................................................................................................... 128
Solving power problems ....................................................................................................... 132
Solving hard drive problems .................................................................................................. 133
Solving media card reader problems ...................................................................................... 136
Solving display problems ...................................................................................................... 137
Solving audio problems ........................................................................................................ 143
Solving printer problems ....................................................................................................... 145
Solving keyboard and mouse problems .................................................................................. 146
Solving hardware installation problems ................................................................................... 149
Solving network problems ..................................................................................................... 151
Solving memory problems ..................................................................................................... 155
Solving processor problems ................................................................................................... 157
Solving CD-ROM and DVD problems ...................................................................................... 158
Solving USB flash drive problems ........................................................................................... 160
Solving front panel component problems ................................................................................. 161
Solving Internet access problems ............................................................................................ 161
Solving software problems .................................................................................................... 163
9 System backup and recovery ........................................................................................ 165
Backing up, restoring, and recovering in Windows 8 ............................................................... 165
Backing up, restoring, and recovering in Windows 7 ............................................................... 171
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Creating recovery media and backups .................................................................... 166
Restoring and recovering using Windows 8 tools ...................................................... 167
Using Windows 8 Refresh ....................................................................... 167
Using Windows 8 Reset .......................................................................... 168
Recovery using the Windows 8 recovery USB flash drive ............................ 169
Recovery using Windows 8 operating system media (purchased separately) . 170
Creating recovery media ........................................................................................ 171
Creating recovery media using HP Recovery Manager (select models only) ... 172
Creating recovery discs with HP Recovery Disc Creator (select models only) . . 173
Creating recovery discs ............................................................ 173
Backing up your information .................................................................... 174
System Restore ...................................................................................................... 174
System Recovery ................................................................................................... 175
System Recovery when Windows is responding ......................................... 175
System Recovery when Windows is not responding .................................... 176
System Recovery using recovery media (select models only) ......................... 176