Solving Front Panel Component Problems; Solving Internet Access Problems - HP EliteOne 800 G1 Maintenance & Service Manual

Solving front panel component problems

If you encounter problems with devices connected to the front panel, refer to the common causes and
solutions listed in the following table.
A USB device, headphone, or microphone is not recognized by the computer.
Cause
Device is not properly connected.
The device does not have power.
The correct device driver is not installed.
The cable from the device to the computer does not work.
The device is not working.
USB ports on the computer are disabled in Computer Setup.
Need to disable the webcam.
Cause
The webcam is enabled in F10 Setup.

Solving Internet access problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the
common causes and solutions listed in the following table.
Unable to connect to the Internet.
Cause
Internet Service Provider (ISP) account is not set up properly.
Solution
1. Turn off the computer.
2.
Reconnect the device to the front of the computer and
restart the computer.
If the USB device requires AC power, be sure one end is
connected to the device and one end is connected to a live
outlet.
1. Install the correct driver for the device.
2.
You might need to reboot the computer.
1. If possible, replace the cable.
2. Restart the computer.
1.
Replace the device.
2. Restart the computer.
Run the Computer Setup utility and ensure that the USB ports
are set to Enabled in Security > USB Security.
Solution
You can disable the webcam in F10 Setup by disabling
accessory USB port 5. Go to F10 Setup, then navigate to
Security > USB Security > Accessory USB Ports. Set
the value for USB Port 5 to Disabled. See
—Security on page 111 for more information.
Solution
Verify Internet settings or contact your ISP for assistance.
Solving front panel component problems
Computer Setup
161