HP EliteOne 800 G1 Maintenance & Service Manual
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HP EliteOne 800 G1 Maintenance & Service Manual

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  • Page 1 Maintenance & Service Guide HP EliteOne 800 G1 All-in-One...
  • Page 2 Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. This document contains proprietary information that is protected by copyright.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ....................... 1 Overview ..........................1 Front components ........................3 Side components ........................4 Rear components ........................5 Positioning the computer ......................6 Adjusting the height-adjustable/recline stand (optional) ..........6 Adjusting the tilt/swivel stand (optional) ............... 8 2 Activating and Customizing the Software ................
  • Page 6 Generating static ....................26 Preventing electrostatic damage to equipment ............. 26 Personal grounding methods and equipment .............. 27 Grounding the work area ..................27 Recommended materials and equipment ..............27 Operating guidelines ......................28 Routine care .......................... 29 General cleaning safety precautions ................29 Cleaning the Computer Case ..................
  • Page 7 7 HP PC Hardware Diagnostics ..................123 Why run HP PC Hardware Diagnostics – UEFI ................. 123 How to access and run HP PC Hardware Diagnostics - UEFI ............123 Downloading HP PC Hardware Diagnostics to a USB device ............. 124...
  • Page 8 Creating recovery media ..................171 Creating recovery media using HP Recovery Manager (select models only) ... 172 Creating recovery discs with HP Recovery Disc Creator (select models only) . . 173 Creating recovery discs ............173 Backing up your information ..............174 System Restore ......................
  • Page 9 Using HP Recovery Disc operating system discs (select models only) ..... 177 10 POST error messages ....................179 POST numeric codes and text messages .................. 180 Interpreting POST diagnostic front panel LEDs ................188 11 Password security and resetting CMOS ............... 191 Establishing a setup or power-on password ................

  • Page 11: Product Features

    Product features Overview Figure 1-1 HP EliteOne 800 G1 All-in-One The HP EliteOne 800 G1 All-in-One offers the following features: Integrated All-in-One form factor ● Full HD IPS, LCD display (1920 x 1080) with LED backlighting ● 58.4-cm (23-inch) diagonal, capacitive touch optional ◦...
  • Page 12 Optional Tray-load HP SuperMulti DVD+/-RW SATA Optical Disc Drive, DVD-ROM disc drive, or ● Slim BDXL Blu-ray Writer Intel Q87 Express chipset – Intel vPro ● Two SODIMM slots with up to 16 GB of DDR3 SDRAM memory and dual channel memory support ●...

  • Page 13: Front Components

    Front components Component Component Webcam (optional) with privacy shutter Mute speaker Dual microphone array (optional) Reduce volume Webcam activity LED (with optional webcam) Increase volume 16:9 widescreen LED-backlit LCD display Mute microphone Power LED Decrease brightness High-performance stereo speakers Increase brightness Touch the icon area (7–12 above) to cause the icons to illuminate, then touch an icon to activate it.

  • Page 14: Side Components

    Side components Component Component Hard disc drive activity LED Headset/line out jack HP media card reader (optional) Tray-load optical disc drive USB 3.0 port, fast-charging Optical disc drive eject button USB 3.0 port Optical disc drive activity LED Microphone/line in jack* Power button * To disable the microphone, you must disable the entire audio system using F10 Setup.

  • Page 15: Rear Components

    Rear components Component Component Access panel (2) USB 3.0 ports Access panel latches RJ-45 Gigabit Ethernet port Security lock slot (2) USB 3.0 ports Power connector DisplayPort connector Serial port Stereo audio line out PS/2 mouse connector Access panel and rear port cover security screw PS/2 keyboard connector Rear components...

  • Page 16: Positioning The Computer

    This computer may be shipped with no stand, with a height-adjustable stand, or a tilt/swivel stand. The computer may be placed in the landscape position with the HP logo on the bottom bezel or it may be placed in the portrait position with the HP logo on the right side, as you face the computer.
  • Page 17 WARNING! If the height-adjustable/recline stand is installed, before laying the computer down for service, first grasp the sides of the display and raise the display to the highest position. Do not lay the computer down with the sliding stand in the low position. The stand may suddenly release, which could cause injury or damage to equipment.

  • Page 18: Adjusting The Tilt/Swivel Stand (Optional)

    Adjusting the tilt/swivel stand (optional) This stand allows you to tilt the computer forward up to -5 degrees or backward up to +30 degrees to set it to a comfortable eye level. The tilt/swivel stand has a swivel pad on the underside that allows you to swivel the computer up to 360 degrees left or right for the best viewing angle.

  • Page 19: Activating And Customizing The Software

    5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.

  • Page 20: Downloading Windows 7 Updates

    Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen.

  • Page 21: Downloading Windows 8 Updates

    We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.

  • Page 22: Illustrated Parts Catalog

    Illustrated parts catalog System parts Chapter 3 Illustrated parts catalog...
  • Page 23 Item Description Spare part number Front bezel 733500-001 Power supply, 200W 733490-001 Left I/O panel 733501-001 Right panel 733505-001 Standard stand assembly 732509-001 Upper rear access panel 733502-001 Rear I/O cover 733504-001 Height adjustment stand 698226-001 Lower rear access panel 733503-001 (10) Top rear trim...

  • Page 24: Misc Parts

    733514-001 Mylar cover (power button board) 733513-001 Optical drive latch 733509-001 Optical drive insert 733508-001 HP ultraslim keyed cable lock 703372-001 HP Business Digital Headset 642738-001 Assembly kit for non-touchscreen models without a webcam (includes 733510-001 webcam cover for bezel)

  • Page 25: Keyboards And Mice

    Item Description Spare part number Assembly kit for touchscreen models without a webcam (includes webcam 733511-001 cover for bezel) Antenna kit 733499-001 Keyboards and mice Description Spare part number Keyboard (not illustrated) PS/2 724718-xx1 724720-xx1 Wireless with dongle 724722-xx1 Smartcard 700510-xx1 Washable 701427-xx1...

  • Page 26: Boards

    Webcam module For use in non-touchscreen models 732510-001 For use in touchscreen models 736499-001 Converter board 732493-001 AMD Radeon HD 7650A 2-GB MXM discrete graphics board 708866-001 WLAN modules HP WLAN 802.11 a/g/n, 2x2 701398-001 Chapter 3 Illustrated parts catalog...

  • Page 27: Cables

    Item Description Spare part number HP WLAN 802.11 a/b/g/n, 2x2 695915-001 Power button board 732490-001 Near field communication (NFC) NXP controller (use with NFC assembly kit, 732503-001 spare part number 732502-001) Sensor board assembly 733486-001 System board (not illustrated) For use in non-Windows 8 models...

  • Page 28: Sequential Part Number Listing

    617450-001 Adapter, DisplayPort to HDMI 632484-001 Adapter, DisplayPort to VGA 639135-001 320 GB, 7200 rpm hard drive 642738-001 HP Business Digital Headset 646809-001 160 GB Solid State Drive (SSD) 657958-001 Keyboard, USB hub 661841-001 120 GB Solid State Drive (SSD)
  • Page 29 4-GB memory module (PC3-10600, 1600-MHz) 689373-001 2-GB memory module (PC3-10600, 1600-MHz) 689374-001 8-GB memory module (PC3-10600, 1600-MHz) 695915-001 HP WLAN 802.11 a/b/g/n, 2x2 696442-001 500 GB, 7200 rpm hard drive, self-encrypting (SED) 698208-001 Power button board cable 698210-001 Capacitive strip sensor cable...
  • Page 30 701427-KD1 Keyboard, USB, Smartcard, for use in South Korea 701427-L31 Keyboard, USB, Smartcard, for use with international English 703372-001 HP ultraslim keyed cable lock 708866-001 AMD Radeon HD 7650A 2-GB MXM discrete graphics board 719157-001 Blu-ray writer (BD-RE) drive 719566-001...
  • Page 31 Spare part Description number 724718-091 Keyboard, PS/2, for use in Norway 724718-101 Keyboard, PS/2, for use in Switzerland 724718-111 Keyboard, PS/2, for use in Sweden 724718-121 Keyboard, PS/2, for use in French Canada 724718-131 Keyboard, PS/2, for use in Portugal 724718-141 Keyboard, PS/2, for use in Turkey 724718-151...
  • Page 32 Spare part Description number 724720-071 Keyboard, USB, for use in Spain 724720-081 Keyboard, USB, for use in Denmark 724720-091 Keyboard, USB, for use in Norway 724720-101 Keyboard, USB, for use in Switzerland 724720-111 Keyboard, USB, for use in Sweden 724720-121 Keyboard, USB, for use in French Canada 724720-131 Keyboard, USB, for use in Portugal...
  • Page 33 Spare part Description number 724938-001 500 GB, hybrid SSD drive 727718-001 System board for use in models with NetClone 728559-001 128 GB Solid State Drive (SSD) 732490-001 Power button board 732493-001 Converter board 732503-001 Near field communication (NFC) NXP controller (use with NFC assembly kit, spare part number 733512-001) 732504-001 Card reader 732505-001...
  • Page 34 Spare part Description number 733506-001 Top rear trim 733507-001 Plastic frame for models with a webcam (does not include glass) 733508-001 Optical drive insert 733510-001 Assembly kit for non-touchscreen models without a webcam (includes webcam cover for bezel) 733511-001 Assembly kit for touchscreen models without a webcam (includes webcam cover for bezel) 733512-001 NFC assembly kit (holder, cable, antenna) for use with NFC controller, spare part number 732503-001 733513-001...

  • Page 35: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 36: Generating Static

    Generating static The following table shows that: Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. ● Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker...

  • Page 37: Personal Grounding Methods And Equipment

    Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground ● cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.

  • Page 38: Operating Guidelines

    Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ●...

  • Page 39: Routine Care

    Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including ● sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 40: Cleaning The Monitor

    CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used ●...

  • Page 41: Tools And Software Requirements

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 42: Lithium Coin Cell Battery

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives...

  • Page 43: Sata Hard Drive Cables

    SATA hard drive cables SATA data cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

  • Page 44: Removal And Replacement Procedures All-In One (Aio) Chassis

    Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.

  • Page 45: Removing The Rear I/O Cover

    Removing the rear I/O cover Description Spare part number Rear I/O cover 733504-001 Push the two tabs down, then rotate and lift the cover off the computer. ▲ Removing the rear I/O cover...

  • Page 46: Stand

    Preparing to disassemble the computer on page 34). Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage.
  • Page 47 Push the base of the stand down (1), and loosen the captive screws securing the stand to the unit (2). Lift the stand up and off the computer. Stand...

  • Page 48: Tilt/Swivel Stand (Optional)

    Tilt/swivel stand (optional) To remove the stand: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). Push the release button (1) on the bottom of the stand and pull the back of the stand off (2) the computer.

  • Page 49: Installing An Access Panel Security Screw

    Lift the stand up and off the computer. Installing an access panel security screw You may prevent access to internal components and ports by securing the access panel and rear port cover. Screw a T15 tamper-resistant Torx screw through the rear port cover and the access panel to prevent removal of either.

  • Page 50: Access Panel

    Access panel Description Spare part number Upper rear access panel 733502-001 The access panel is located on the rear of the computer. The computer has one main rear access panel that allows access to internal components. To remove the access panel: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34).
  • Page 51 Slide the access panel latches toward the edges of the unit, then slide the access panel toward the top of the computer until it slides off the unit. To replace the access panel, reverse the removal procedures. Access panel...

  • Page 52: Drives

    Drives Replacing a hard disc drive Description Spare part number Optical drives DVD±RW drive 657958-001 DVD-ROM drive 608394-001 Blu-ray BD-RW SuperMulti XL Drive 719157-001 Hard drives 1 TB hard drive, hybrid SSD 724937-001 500 GB, 7200 rpm, 2.5-inch hard drive, self-encrypting (SED) 696442-001 500 GB, 7200 rpm hard drive 686217-001...

  • Page 53: Removing A 2.5-Inch Hard Disc Drive

    One or two 2.5-inch solid state drives (SSDs) or self-encrypting drives (SEDs) may be installed in the computer. If a single drive is installed, it must be installed in the primary (lower) position. Removing a 2.5-inch hard disc drive ● Installing a 2.5-inch hard disc drive ●...
  • Page 54 Pull the latch next to the lower side of the 2.5-inch hard disc drive cage away from the cage to release it, then slide the cage toward the edge of the chassis and lift it out. If there is a second disc drive in the 2.5-inch cage, disconnect both cables from it. Remove the four mounting screws from each 2.5-inch hard disc drive to be removed.

  • Page 55: Installing A 2.5-Inch Hard Disc Drive

    Installing a 2.5-inch hard disc drive Insert the 2.5-inch hard disc drive into the drive cage. To install a primary hard disc drive, insert the drive into the lower position in the drive cage. ● Be sure to insert the end with the connectors first. NOTE: The primary drive is the lower position in the drive cage.
  • Page 56 Fasten an upper 2.5-inch hard disc drive securely in place with the four standard screws that shipped with the drive. Position the 2.5-inch drive cage above its final site with the hard disc drive connectors facing toward the center of the chassis. If the drive cage contains a secondary (upper) drive, locate the power and data cables next to the drive cage and connect them to the secondary drive.

  • Page 57: Replacing The Optical Disc Drive

    Replacing the optical disc drive The optical disc drive is located above the hard disc drive on the left side of the computer (when viewed from behind). Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34).
  • Page 58 Pull the latch off the optical disc drive. Remove the cover from the adhesive strip on the new latch. Align the two pins on the latch with the holes in the new optical disc drive and press the latch onto the drive firmly. NOTE: You may reuse the latch removed from the old optical disc drive.
  • Page 59 Align the new optical disc drive with the opening in the side of the computer. Push the drive in firmly until it snaps into place. NOTE: The optical disc drive can be installed in only one way. Drives...

  • Page 60: Msata Solid-State Drive

    mSATA Solid-State Drive The mSATA SSD is located near the bottom of the system board. The drive is secured with two Phillips screws. NOTE: In the following image, the mSATA SSD is not shown. To remove the mSATA SSD: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34).

  • Page 61: Memory

    Memory Description Spare part number 8-GB 689374-001 4-GB 689373-001 2-GB 689372-001 Memory modules are located on the right side of the computer (viewed from behind). The computer has two memory slots that can be populated with up to two industry-standard SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM.
  • Page 62 Preparing to disassemble the computer on page 34). Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.
  • Page 63 To remove a memory module, press outward on the two latches on each side of the SODIMM (1), then pull the SODIMM out of the socket (2). To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1), then press the SODIMM down (2) so that the latches lock it in place.

  • Page 64: Battery

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/...
  • Page 65 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up.

  • Page 66: Wlan Module

    The WLAN module is located on the left side of the system board. The module is secured with one Phillips screw and has two connected antennas. NOTE: The procedure to replace the WLAN module must be performed by an HP technician. NOTE: WLAN module appearance may vary.
  • Page 67 Lift the module to a 45-degree angle, and then pull it away to remove it from the socket (3). To install the WLAN module, reverse the removal procedures. When connecting the antennas cables, connect the cable labeled “1” to the MAIN connector on the module and the cable labeled “2”...

  • Page 68: Card Reader Board

    Card reader board Description Spare part number Card reader board 732504-001 The card reader board is located on the right side of the system board. You must remove the system board before you can remove the card reader board. The card reader board is secured with two screws.
  • Page 69 Remove the two Phillips screws (1) that secure the board to the system board. Lift the board to a 45-degree angle (1), and then pull it away to remove it from the socket (2). To install the card reader board, reverse the removal procedures. Card reader board...

  • Page 70: Optical Drive Latch

    Optical drive latch Description Spare part number Optical drive latch 733509-001 The optical drive latch is green and located next to the optical drive bay. To remove the optical drive latch: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34).
  • Page 71 Pull the latch off the side of the optical drive. Two pins secure the latch to the drive. To install the optical drive latch, reverse the removal procedures. Optical drive latch...

  • Page 72: Heat Sink - Graphics Board And Processor

    Heat sink – Graphics board and processor Description Spare part number Heat sink for use with graphics board 733488-001 Heat sink for use with processor 733487-001 Separate heat sinks cool the discrete graphic board (select models only) and the processor. If installed, you must remove the smaller graphics heat sink before you can remove the larger processor heat sink.

  • Page 73: Processor Heat Sink

    Loosen the two silver captive Torx screws on the heat sink (2), and then lift the heat sink out of the computer. To replace the heat sink, reverse the removal procedures. Processor heat sink To remove the heat sink: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34).
  • Page 74 Lift the heat sink out of the computer. CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease on the surface of the processor or the heat sink. To replace the heat sink, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 75: Processor

    After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www.hp.com/support. Processor...

  • Page 76: Graphics Board

    Graphics board Description Spare part number AMD Radeon HD 7650A 2-GB MXM discrete graphics board 708866-001 The graphics board is secured with two Torx screws. Removing it allows access to the webcam and allows you to remove the main rear cover. To remove the graphics board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page...
  • Page 77 Remove the two Phillips screws that secure the board to the system board. Rotate the board upward (1), and then pull it up and away from the connector to remove it from the system board (2). To replace the graphics board, reverse the removal procedures. Graphics board...

  • Page 78: Top Rear Trim

    Top rear trim Description Spare part number Top rear trim 733506-001 The top rear trim is located along the top of the back of the computer. To remove the top rear trim: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34).

  • Page 79: Webcam Module

    Webcam module You can disable the webcam in F10 Setup by disabling accessory USB port 5. See Computer Setup— Security on page 111 for more information. Description Spare part number Webcam module for use in non-touchscreen models 732510-001 Webcam module for use in touchscreen models 736499-001 On products that ship with a webcam module, the module is located at the top of the computer beneath the top rear trim.
  • Page 80 Remove the two Torx screws that secure the webcam module bracket to the computer. Rotate the assembly to gain access to the connector on the module, and then disconnect the cable from the module. To remove the module from the bracket, remove the two Phillips screws that secure the module, and then separate the module from the bracket.

  • Page 81: Antenna

    Antenna Description Spare part number Antenna kit 733499-001 The antenna route from the WLAN card to transceivers at the top of the computer (transceivers shown in following image). To remove the antenna: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34).
  • Page 82 Remove the Torx screws that secures each antenna transceiver to the frame, and then lift the transceivers off the frame. Note the routing path for each antenna for replacement. To install the antenna, reverse the removal procedures. NOTE: When connecting the antennas cables, connect the cable labeled “1” to the MAIN connector on the module and the cable labeled “2”...

  • Page 83: Lower Rear Panel

    Lower rear panel Description Spare part number Lower rear panel 733503-001 The lower rear panel is located under the stand and on the bottom rear of the computer. It is secured with one screw. To remove the lower rear panel: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34).
  • Page 84 Remove the screw (1) in the middle of the lower rear panel, and slide the panel downward to detach it from the chassis (2). To replace the lower rear panel, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 85: Fan Assembly

    Fan assembly Description Spare part number Fan assembly 733489-001 The fan assembly is located near the middle of the computer and is secured with three Torx screws. To remove the fan assembly: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34).
  • Page 86 Remove the fan assembly from the computer (2). To install the fan assembly, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 87: Speakers

    Speakers Description Spare part number Speakers 733514-001 The speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws. To remove the left speaker you have to lift or remove the Mylar cover. To remove the speakers: Prepare the computer for disassembly (see Preparing to disassemble the computer on page...
  • Page 88 Remove two Torx screws (2) that secure the left speaker to the computer. Remove two Torx screws (3) that secure the right speaker to the computer, and then disconnect the speaker cable from the system board connector labeled SPKR (4). Remove the speakers from the computer.

  • Page 89: Converter Board

    Converter board Description Spare part number Converter board 732493-001 The converter board is located on the left side of the computer (viewed from behind) under the main rear cover. It is secured with two Torx screws and has two connectors. Use the same converter spare part for all display panels;...
  • Page 90 Remove the two black Torx screws (2) that secure the board to the computer. Be sure to correctly position the jumpers on the converter board for the installed display panel. Refer to the label in the chassis for jumper settings. Lift the converter board from the computer.

  • Page 91: Nfc Sensor Board

    NFC sensor board Description Spare part number NFC sensor board 732503-001 The NFC sensor board is located just above the right speaker (when viewed from behind). It sits inside of a plastic holder and has two small cables connected to it. The location of the board and an image of the board housed in its holder is shown in the following images.
  • Page 92 While the board/holder assembly is installed, remove the plastic holder from the board. Lift the board enough to gain access to the connectors. Disconnect the cables from the board. NOTE: The cables and connectors on this board are small and fragile. Use care when disconnecting/connecting the cables to avoid breaking the connectors on the board, .

  • Page 93: Vesa Mounting Plate

    VESA mounting plate The VESA mounting plate is located under the stand and under the lower rear panel. To remove the VESA mounting plate: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). Remove the stand (see Stand on page 36).
  • Page 94 Lift the plate left straight up and off the computer (2). To replace the VESA mounting plate, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 95: Power Supply

    Power supply Description Spare part number Power supply, 200W 733490-001 The power supply is located in the middle of the computer under the VESA mounting plate. It is secured with two Torx screws and has one connector routed to the system board. To remove the power supply: Prepare the computer for disassembly (see Preparing to disassemble the computer on page...
  • Page 96 Lift the power supply from the computer (3). To install the power supply, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 97: System Board

    System board Description Spare part number System board For use in models without Windows 8 700624-001 For use in models with Windows 8 Standard 700624-501 For use in models with Windows 8 Professional 700624-601 For use in models with NetClone 727718-001 System board (C2)* For use in models without Windows 8...
  • Page 98 To remove the system board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34). Remove the stand (see Stand on page 36). Remove the access panel (see Access panel on page 40). Remove the lower rear panel (see Lower rear panel on page 73).
  • Page 99 Remove the side bracket by removing the two Torx screws (1), and then rotating the bracket to remove it (2). Remove the eight remaining Torx screws that secure the system board to the computer. Position the cables on the side of the board out of the way so you can freely slide the board out of the computer.
  • Page 100 Slide the system board toward the top of the computer, and then lift it out of the computer. To install the system board, reverse the removal procedures. Replace the thermal pad below the system board. Updating the display panel manufacturer setting in BIOS After replacing the system board, make sure the display panel manufacturer setting is correct in BIOS.
  • Page 101 Select Advanced, select Device Options, select LVDS Panel Select, and then select the manufacturer for the new display panel. Save your settings, exit F10 Setup, and allow the computer to continue to the operating system. When you change the LVDS setting to the installed panel type, the BIOS reprograms the EDID with the correct data.

  • Page 102: Side Panels

    Side panels Description Spare part number Left I/O panel 733501-001 Right panel 733505-001 The side panels are located one each side of the computer. They are secured with tabs, and the removal procedures are similar for both panels. To remove the side panels: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 34).
  • Page 103 Two tabs secure both the left and right side panels to the computer. Press both tabs to disengage the panel, and rotate the panel off the computer. NOTE: The removal and replacement procedures are similar for both panels. Right panel (when viewed from behind) shown in the following images.

  • Page 104: Power Button Board

    Power button board Description Spare part number Power button board 732490-001 Mylar cover (power button board) 733513-001 The power button board is located on the bottom left corner of the computer under the lower rear panel. It is under a Mylar cover and has two connectors and one screw. To remove the power button board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page...
  • Page 105 Remove the Torx screw (1) that secures the Mylar that covers the power button board, and then lift the Mylar from the computer (2). Power button board...
  • Page 106 Disconnect the two cables (1) from the board, and then remove the Torx screw that secures the board to the computer (2). Remove the power button board from the computer. To install the power button board, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 107: Front Bezel And Display Panel

    Front bezel and display panel Description Spare part number Front bezel 733500-001 Assembly kit for non-touchscreen models without a webcam (includes webcam cover for bezel) 733510-001 Assembly kit for touchscreen models without a webcam (includes webcam cover for bezel) 733511-001 Touch panel kit, with integrated touch glass 735208-001 Display panel –...
  • Page 108 NOTE: The two top, middle screws also secure the webcam. Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis...
  • Page 109 Lift the frame from the display panel and bezel. NOTE: On touch models, the frame may be attached to the bezel/display with tape, so after you have removed the screws, the frame may stick to the bezel/display. The following image illustrates a touch model with the frame removed from the display/bezel. The following image illustrates a non-touch model with the frame removed from the display/bezel.
  • Page 110 Disconnect the backlight cable from the display panel. NOTE: Replace the backlight cable with the new backlight cable that comes with the new display panel kit. Remove the backlight cable from the defective panel before sending the panel back to the supplier.
  • Page 111 If disassembling a non-touch model, the display panel cable is connected to the bottom of the panel. After lifting the panel up from the bezel, look underneath to see the connected display panel cable. Lift the cable from the bottom of the panel to disengage it from the adhesive that secures it to the panel, and then disconnect the display cable from the display panel by pressing in on the tabs (1) on the side of the connector, and then pulling the cable from the connector (2).
  • Page 112 To install a display panel, reverse the removal procedures. Updating BIOS with new display panel information If you install a display panel from a different manufacturer than what was previously installed (for example, replace an LG panel with a Samsung panel), you need to update BIOS with the new panel information.

  • Page 113: Hard Drive And Optical Drive Cables And Connectors

    Hard drive and optical drive cables and connectors Description Spare part number Optical drive cable (data and power assembly) 733492-001 Hard drive cable (data and power assembly) 733491-001 The hard drive and optical drive connectors are located near the middle of the computer, partially under the main frame.
  • Page 114 Remove the connector from the computer. To install the hard drive or optical drive connector, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 115: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, ●...

  • Page 116: Using Computer Setup (F10) Utilities

    Enable or disable removable media boot ability. ● Solve system configuration errors detected but not automatically fixed during the Power-On Self- ● Test (POST). Replicate the system setup by saving system configuration information on a USB device and ● restoring it on one or more computers. Execute self-tests on a specified ATA hard drive (when supported by drive).
  • Page 117 Table 6-1 Computer Setup—File Option Description System Information Lists: Product name ● Manufacturer ● SKU number ● Processor type/speed/stepping ● Installed memory size/speed, number of channels (single or dual) (if applicable) ● Integrated MAC address for embedded, enabled NIC (if applicable) ●...

  • Page 118: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-2 Computer Setup—Storage Option Description Device Lists all installed BIOS-controlled storage devices. Configuration When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number, connector color.
  • Page 119 This setting affects only the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at www.hp.com. SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system.
  • Page 120 Table 6-2 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self- tests is attached to the system.

  • Page 121: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 122 Table 6-3 Computer Setup—Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: Embedded security device ● System audio ● NOTE: Set this value to ‘Device hidden’ to disable all system volume. USB controller (varies by model) ●...
  • Page 123 Table 6-3 Computer Setup—Security (continued) Master Boot Record Enables/disables Master Boot Record (MBR) security. Security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities.
  • Page 124 Table 6-3 Computer Setup—Security (continued) System Security Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. (these options are Default is enabled. hardware dependent) SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the processor.
  • Page 125 Clear Secure Boot Keys—Don't Clear/Clear. Allows you to delete any previously loaded ◦ custom boot keys. Default is Don't Clear. Key Ownership—HP Keys/Custom Keys. Selecting Custom Mode allows you to modify ◦ the contents of the secure boot signature databases and the platform key (PK) that verifies kernels during system start up, allowing you to use alternative operating systems.

  • Page 126: Computer Setup-Power

    Table 6-3 Computer Setup—Security (continued) Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys. Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f ● keys to access items before the operating system loads. Default is disabled.
  • Page 127 Table 6-4 Computer Setup—Power (continued) Hardware Power SATA Power Management – Enables or disables SATA bus and/or device power management. Management Default is enabled. PCI Express Power Management – Enables or disables Active State Power Management (ASPM) of the bus. ASPM lets you set lower power modes that activate when the bus is not being used. Default is ASPM Disabled.

  • Page 128: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-5 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ●...
  • Page 129 Table 6-5 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems.
  • Page 130 Table 6-5 Computer Setup—Advanced (for advanced users) (continued) Device Options Allows you to set: Turbo Mode (enable/disable). Allows you to enable and disable the Intel Turbo Mode feature, ● which allows one core of the system to run at a higher than standard frequency and power if other cores are idle.
  • Page 131 Table 6-5 Computer Setup—Advanced (for advanced users) (continued) Management Allows you to set: Operations AMT (enable/disable). Allows you to enable or disable functions of the embedded ● Management Engine (ME) such as Active Management Technology (AMT). If set to disable, the Management Engine is set to a temporarily disabled state and will not provide functions beyond necessary system configuration.

  • Page 132: Recovering The Configuration Settings

    Table 6-5 Computer Setup—Advanced (for advanced users) (continued) Update BIOS via Allows you to use F10 Setup to check for BIOS updates from hp.com and apply them using either a Network manual selection or an automatically scheduled check on boot-up.

  • Page 133: Hp Pc Hardware Diagnostics

    Why run HP PC Hardware Diagnostics – UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.

  • Page 134: Downloading Hp Pc Hardware Diagnostics To A Usb Device

    Enter the product name in the text box and click Search. Select your specific computer model. Select your operating system. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information. - or - Click the Download button and select Run. The download includes instructions (in English) on how to install the tools on the USB device.

  • Page 135: Troubleshooting Without Diagnostics

    If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 105 ●...

  • Page 136: Helpful Hints

    ● To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.
  • Page 137 Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are ● error codes that will help you diagnose the problem. Refer to Appendix A, POST error messages on page 179 for more information.

  • Page 138: Solving General Problems

    Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 139 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance. Cause Solution Processor is too hot.
  • Page 140 Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: Close unnecessary applications to free up memory.
  • Page 141 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.

  • Page 142: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).

  • Page 143: Solving Hard Drive Problems

    Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage.
  • Page 144 Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with In Windows 7, click Start, expand Computer, and right- click on a drive. Select Properties, and then select the a file. Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then click File Explorer from the list of applications.
  • Page 145 Nonsystem disk/NTLDR missing message. Cause Solution Bootable hard drive is not attached as first in a multi-hard If attempting to boot from a hard drive, ensure it is attached to drive configuration. the system board dark blue SATA connector. Bootable hard drive is not listed first in the Boot Order. Run the Computer Setup utility and select Storage >...

  • Page 146: Solving Media Card Reader Problems

    Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.

  • Page 147: Solving Display Problems

    Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
  • Page 148 (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Chapter 8 Troubleshooting without diagnostics...
  • Page 149 Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: Reseat the graphics card (if applicable).
  • Page 150 The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor Be sure the monitor cable is securely connected to the may be incorrectly adjusted. computer. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart.
  • Page 151 “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the Restart the computer and enter Safe Mode. Change the monitor supports. settings to a supported setting then restart the computer so that the new settings take effect.
  • Page 152 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/ support Graphics card is not seated properly or is bad (some models). Reseat the graphics card.

  • Page 153: Solving Audio Problems

    Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
  • Page 154 Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 155: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 156: Solving Keyboard And Mouse Problems

    Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application.
  • Page 157 Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard needs repairs. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep date, do not hold down the power button for more than four seconds.
  • Page 158 Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions.

  • Page 159: Solving Hardware Installation Problems

    Solving hardware installation problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.
  • Page 160 DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.

  • Page 161: Solving Network Problems

    Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away.
  • Page 162 Table 8-2 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause Solution S5 Wake on LAN is disabled (some models). Enable the S5 Wake on LAN option in Computer Setup. Select Advanced > Device Options > S5 Wake on LAN.
  • Page 163 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
  • Page 164 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.

  • Page 165: Solving Memory Problems

    For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 166 NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual- channel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), third- party data storage, and other management functions.

  • Page 167: Solving Processor Problems

    Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving processor problems If you encounter processor problems, common causes and solutions are listed in the following table.

  • Page 168: Solving Cd-Rom And Dvd Problems

    Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in...
  • Page 169 Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock.

  • Page 170: Solving Usb Flash Drive Problems

    Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers.

  • Page 171: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 172 Unable to connect to the Internet. Cause Solution Web browser is not set up properly. Verify that the Web browser is installed and set up to work with your ISP. Cable/DSL modem is not plugged in. Plug in cable/DSL modem. You should see a “power” LED light on the front of the cable/DSL modem.

  • Page 173: Solving Software Problems

    ● to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
  • Page 174 Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu.

  • Page 175: System Backup And Recovery

    Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 176: Creating Recovery Media And Backups

    Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 177: Restoring And Recovering Using Windows 8 Tools

    Windows. The Reset recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. Any personal files must be restored from backups you made.

  • Page 178: Using Windows 8 Reset

    If Windows is not responding, use these steps to start Refresh: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created;...

  • Page 179: Recovery Using The Windows 8 Recovery Usb Flash Drive

    If Windows is not responding, use these steps to start Reset: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created;...

  • Page 180: Recovery Using Windows 8 Operating System Media (Purchased Separately)

    Recovery using Windows 8 operating system media (purchased separately) This recovery process requires Windows 8 operating system media, which can be ordered from the support website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the media by calling support.

  • Page 181: Backing Up, Restoring, And Recovering In Windows 7

    Backing up your information on page 174. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 182: Creating Recovery Media Using Hp Recovery Manager (Select Models Only)

    Close all open programs. Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next.

  • Page 183: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 184: Backing Up Your Information

    After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD: Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Driver disk. From the drop-down menu, select the drive for burning the recovery media.

  • Page 185: System Recovery

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the recovery disc set by calling support.

  • Page 186: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 187: Using Hp Recovery Disc Operating System Discs (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 188 CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.

  • Page 189: 10 Post Error Messages

    10 POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.

  • Page 190: Post Numeric Codes And Text Messages

    POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Control panel message Description Recommended action...
  • Page 191 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
  • Page 192 Control panel message Description Recommended action 304-Keyboard or System Unit Error Keyboard failure. Reconnect the keyboard with computer turned off. Ensure that none of the keys are depressed. Replace the keyboard. Replace the system board. 501-Display Adapter Failure Graphics display controller. Reseat the graphics card (if applicable).
  • Page 193 Drive Protection System test under Storage > DPS Self-test. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in attached.
  • Page 194 Control panel message Description Recommended action 1801-Microcode Patch Error Processor is not supported by ROM BIOS. Upgrade BIOS to proper version. Change the processor. 2200-PMM Allocation Error during MEBx Memory error during POST execution of the Reboot the computer. Download Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM.
  • Page 195 Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx Reboot the computer. resulted in a failure. If the error persists, update to the latest BIOS version. If the error still persists, replace the system board.
  • Page 196 Control panel message Description Recommended action 2220-USB Key Provisioning file has Provisioning file contained on the USB key is Reboot the computer. mismatch version not a valid version for the current ME If the error persists and system BIOS firmware. has been recently updated, restore previous system BIOS version.
  • Page 197 Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed.

  • Page 198: Interpreting Post Diagnostic Front Panel Leds

    Interpreting POST diagnostic front panel LEDs This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 199 LEDs continue until Reseat DIMMs. problem is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card.
  • Page 200 Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine System powers on but is Unplug the AC power cord from the times, once every second, unable to boot. computer, wait 30 seconds, then plug the followed by a two second power cord back in to the computer.

  • Page 201: Password Security And Resetting Cmos

    11 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 202: Establishing A Setup Or Power-On Password

    The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper.

  • Page 203: Clearing And Resetting The Cmos

    Replace the jumper. Replace the access panel. Reconnect the external equipment. Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. Establish the new passwords in Computer Setup. See Computer Setup (F10) Utility on page 105 for information.
  • Page 204 Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts &...

  • Page 205: Appendix A Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 206: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 207: Appendix B Specifications

    Specifications Dimensions (with stand) 16.8 in 42.6 cm Height 20.5 in 52.2 cm Width 7.7 in 19.6 cm Depth Approximate Weight (with stand) 19.5 lb – 22.2 lbs 8.83 kg – 10.08 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22°...

  • Page 208: Index

    Index cable pinouts, SATA data 33 country power cord set access panel cables, spare part numbers 17 requirements 196 locked 129 capacitive strip sensor cable Customer Support 125 removing 40 spare part number 18 adapter, DisplayPort to HDMI card reader deleted files spare part number 18 spare part number 14...
  • Page 209 97 Windows 7 171 front components 3 helpful hints 126 network problems 151 front panel problems 161 HP Business Digital Headset, spare NFC sensor board part number 14 spare part number 81 HP Recovery Disc Creator, using general problems 128...
  • Page 210 power problems 132 removal and replacement power supply 197 procedures safety and comfort 125 fan 30 access panel 40 safety precautions removing 85 All-in One chassis 34 cleaning 29 spare part number 85 antenna 71 SATA spare part numbers 23 card reader board 58 connectors on system board power-on password 191...
  • Page 211 System Recovery, Windows 7 Windows backup 166 system restore point File History 166, 167 creating for Windows 8 restoring files 167 computer models 166 system restore point 166, 167 restoring for Windows 8 Windows 7 computer models 167 backing up information 174 system restore points, creating backup and recovery 171 Windows 7 171...

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