Encore and Eclipse Series ® ® Owner’s Manual MDE-3893P...
Computer Programs and Documentation All Gilbarco Inc. and/or Veeder Root Company computer programs (including software on diskettes and within memory chips) and documentation are copyrighted by, and shall remain the property of, Gilbarco Inc. and/or Veeder Root Company. Such computer programs and documents may also contain trade secret information. The duplication, disclosure, modification, or unauthorized use of computer programs or documentation is strictly prohibited, unless otherwise licensed by Gilbarco Inc.
Purpose Introduction 1 – Introduction Purpose This manual provides instructions for safely operating, programming, and maintaining Encore 300, Encore 500/550, Encore S Series, and Eclipse pumps/dispensers (hereafter ® ® referred to as units, unless otherwise specifically stated). Intended Users This manual is written for the owners and operators of Encore and Eclipse units. Scope This manual provides the following information about the Encore and Eclipse units: •...
Introduction Abbreviations and Acronyms Abbreviations and Acronyms Term Description Authorized Service Contractor Code of Federal Regulations Customer Interface Module ™ CRIND Card Reader IN Dispenser ® Customer Specified Contractor Diesel Exhaust Fluid Displaying Last Transaction Federal Communications Commission Flexible Fuels IFSF International Forecourt Standards Forum Liquid Crystal Display...
Important Safety Information 2 – Important Safety Information Notes: 1) Save this Important Safety Information section Read the Manual in a readily accessible location. Read, understand and follow this manual and any other labels 2) Although DEF is non-flammable, Diesel is or related materials supplied with this equipment.
Important Safety Information No Open Fire In an Emergency Inform Emergency Personnel Compile the following information and inform emergency Open flames from matches, lighters, welding torches or personnel: other sources can ignite fuels and their vapors. • Location of accident (for example, address, front/back of No Sparks - No Smoking building, and so on) •...
Important Safety Information Hazards and Actions WARNING Spilled fuels, accidents involving pumps/dispensers, or uncontrolled fuel flow create a serious hazard. Fire or explosion may result, causing serious injury or death. Follow established emergency procedures. DEF is non-flammable. However it can create a slip hazard. Clean up spills promptly. The following actions are recommended regarding these hazards: Collision of a Vehicle with Unit Fire at Island...
Important Safety Information This page is intentionally left blank. Page 6 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011...
Encore 300 and Encore 500 Introducing the Encore/Eclipse Series 3 – Introducing the Encore/Eclipse Series This chapter provides illustrations of the Encore and Eclipse units and their components. Refer to this chapter when you perform the procedures in this manual. Encore 300 and Encore 500 The Encore 300 and 500 units, which are similar in appearance are shown below.
Introducing the Encore/Eclipse Series Encore 550 Encore 550 The Encore 550 unit has an enhanced appearance for the columns and canopy, when compared to the Encore 300 and 500 units. The following illustration shows an Encore 550 unit with SMART Meter dispenser and its components.
Encore S Series Introducing the Encore/Eclipse Series Encore S Series The Encore S series units offer a refined style that delivers a simplified customer layout, resulting in effective fuel time. With the S series unit, the retailer also receives the benefit of increased security against fuel fraud, which includes: •...
Introducing the Encore/Eclipse Series Encore S Series Americans with Disabilities Act (ADA) Requirements IMPORTANT INFORMATION To meet the reach requirements as specified by the Americans with Disabilities Act, the island of the dispenser must not be higher than 6” tall. Figure 3-4: ADA Requirements 48”...
DEF Dispenser Introducing the Encore/Eclipse Series DEF Dispenser Figure 3-5: DEF Dispenser (When Tank is not Installed Underground) (25.0) [1.0] Urea Tank Insulation and/or Heating Required. Use solid or foam, non-water absorbing insulating materials suitable for outdoor use. Urea Inlet 1” BSPP Female Fitting on the Dispenser (29.9)
Introducing the Encore/Eclipse Series Eclipse Series Eclipse Series The following illustration shows an Eclipse unit and its components. Figure 3-6: Eclipse Unit Discharge Casting Hydraulic Access Door Lock Breakaway Branding/Advertising Panel (Backlit) Tuxedo Stripe Hose Main Display TRIND Option CRIND Device Display PPU Display and Grade Select Buttons CRIND Keypad...
Understanding Date Codes and Serial Numbers Introducing the Encore/Eclipse Series Understanding Date Codes and Serial Numbers This section provides information on the date and model codes for the Encore Series and Eclipse units. Understanding Date Codes A two-letter date code is stamped on the serial plate before the Serial Number. This code shows the month and year of manufacture.
Introducing the Encore/Eclipse Series Understanding Date Codes and Serial Numbers To determine the model code on a Gilbarco Encore 300, 500 and 550, or Encore S Series unit, refer to the following table. Note: Not all models are available in an Encore 300 (E300), Encore 500/550 (E500/E550), or Encore S Series version.
Common Functions Introducing the Encore/Eclipse Series Examples: A serial plate stamped “CJ-NA0” contains the following information: • Date code [CJ]—This unit was manufactured in March 2000. • Model code [NA0]—This unit is a single-grade, multi-hose, Encore dispenser. A UL Weights and Measures label that lists “CP-NA0” contains the following information: •...
Introducing the Encore/Eclipse Series Common Functions Displaying Pump Totals for Encore/Eclipse Units You can view pump totals for Encore and Eclipse units on the main and Price Per Unit (PPU) displays by using the Manager’s Keypad located behind the Customer Interface Module (CIM) door or Oven door on Side 1 of the dispenser.
Common Functions Introducing the Encore/Eclipse Series The location of data in the displays is shown in Figure 3-8. Note: To see illustrations that show the location of these displays, refer to “Introducing the Encore/Eclipse Series” page Figure 3-8: Location of Data Side Grade Money Display...
Operating the Units Introducing the Encore/Eclipse Series Operating the Units The Encore and Eclipse units can dispense fuel in one of the following two modes: • Console mode (Two-wire) - Authorization and payout occurs at the console • Standalone mode - Authorization and payout occurs at the pump This section provides instructions for operating the units in either mode.
Introducing the Encore/Eclipse Series Operating the Units This page is intentionally left blank. Page 20 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011...
Important Considerations for DEF Dispensers Preparing to Service Units 4 – Preparing to Service Units This chapter provides instructions for collecting information on any unit-related problems that a Gilbarco-trained Authorized Service Contractor (ASC) or Customer Specified Contractor (CSC) will require for servicing. Providing complete information can shorten the time ASCs/CSCs spend troubleshooting the problem and enable them to have the correct parts required for service.
Preparing to Service Units Important Considerations for Units with Ecometers CAUTION Do not use Prover Cans meant for engine fuel with DEF or vice versa. Use stainless steel Prover Cans for DEF. DEF and engine fuel must not be mixed with each other or contaminated by each other.
Important Considerations When Changing Fuel Types Preparing to Service Units Important Considerations When Changing Fuel Types WARNING Certain special alternative fuels such as E85 and additives can degrade pump/dispenser performance or integrity if the dispensers are not designed for use with such fuels. Additionally, converting to certain standard fuels (gasoline, diesel, kerosene, and so on) from alternative fuels such as those with ethanol (E85), methanol, or Biodiesel or from alternative fuels to standard fuels can degrade dispenser performance or integrity.
Preparing to Service Units Dispensing Gasoline/Ethanol Blends It is recommended that whenever making non-equivalent fuel conversions, all units be checked for calibration within one month after the fuel conversion. Some non-equivalent fuel conversions must change the pump/dispenser filter type previously used.
Call Gilbarco First Preparing to Service Units Call Gilbarco First Before calling an ASC/CSC, call the Gilbarco Help Desk at 1-800-800-7498. The Help Desk may be able to resolve the issue for you. Service Preparation Use an ASC/CSC to efficiently service and maintain your Encore and Eclipse units. Gilbarco trains and certifies ASCs/CSCs to service and maintain Encore and Eclipse units in a safe manner.
Preparing to Service Units Station Security Enhancing Security To enhance security, proceed as follows: Design stations where employees have full, unobstructed view of all fueling locations. Do not block employee view with merchandise displays or other obstructions. If full view is not possible, utilize video surveillance equipment.
Additional Security in Encore S Series Units Preparing to Service Units Additional Security in Encore S Series Units The Encore S series units have been designed with security in mind to prevent/minimize the probability of fuel theft. In addition to security features that have been built into the Encore units so far, such as the CIM, lower panel locks and keys, and the Personal Identification Number (PIN) code-secured Manager Keypad, the Encore S series unit comes with the following additional security features:...
Preparing to Service Units Additional Security in Encore S Series Units Place the lower panel door and lock it using the lower panel lock. Figure 4-1: Security Latch - Open and Locked Positions Place for Padlock (optional) Open Position Locked Position Notes: 1) If you suspect that the main/printer/lower panel door key’s security has been compromised, consider purchasing replacement locks for the units from Hudson Lock Inc.
Additional Security in Encore S Series Units Preparing to Service Units Unit Commissioning Unit commissioning is a valuable service included in the purchase price of most dispensers. During commissioning, the ASC/CSC inspects and verifies if the units have been properly installed and operate as intended.
Preparing to Service Units Additional Security in Encore S Series Units Specialized Training For safety reasons, do not attempt to service an Encore or Eclipse unit yourself, unless you have been trained and certified to do so. WARNING Do not attempt to service an Encore or Eclipse pump/dispenser yourself. Only a Gilbarco-trained ASC/CSC must service an Encore or Eclipse pump/dispenser.
General Safety Considerations Maintaining Units 5 – Maintaining Units This chapter provides information on the following aspects of pump/dispenser maintenance: • Periodic Inspections • Periodic Maintenance Requirements • Special Maintenance Instructions CAUTION DEF is mildly corrosive. To avoid damage to components in the vicinity of the dispenser, avoid use of materials that could be corroded, or use protective coatings.
Maintaining Units Periodic Inspections Do not allow the customer to use units that are leaking fuel. WARNING DEF, flexible fuels such as Biodiesel, high alcohol percentage fuels such as E85, and so on may be incompatible with certain plumbing materials and hydraulic components. Use of incompatible materials or components with alternative fuels such as E85 or DEF can result in leaks or unexpected failures of components resulting in fire or explosion or environmental damage.
Periodic Inspections Maintaining Units As part of your general inspection, inspect the entire pump or dispenser for the following indications: • External damage • Leaks • Exposed sharp or similar edges that may cause cuts • Missing parts, doors, and so on. •...
Maintaining Units Periodic Inspections Recommended Who Performs the Frequency Components Recommended Maintenance Inspection/Repair Once a month Belts Recommended Belt Tensions: • Owner—Inspect Tighter belt tensions can cause wear and premature • ASC/CSC only—Repair failures for both pump and motor bearing. Loose and test belts result in low flow or pulley/belt failures.
Periodic Inspections Maintaining Units Recommended Who Performs the Frequency Components Recommended Maintenance Inspection/Repair At least once a Hoses 1. Inspect each hose for leaks and damage. • Owner—Inspect week or if a • ASC/CSC only—Repair customer and test complaint arises WARNING CAUTION If you find a leak, stop using the pump/dispenser, and contact...
Maintaining Units Periodic Inspections Recommended Who Performs the Frequency Components Recommended Maintenance Inspection/Repair Once a week or if Hose 1. Inspect hose retrievers for frayed or broken • Owner—Inspect a customer retrievers cables. • ASC/CSC only—Repair complaint arises 2. Inspect hose retrievers for cables wrapped and test around hoses.
Periodic Inspections Maintaining Units Recommended Who Performs the Frequency Components Recommended Maintenance Inspection/Repair Once a week, or Leaks, outside 1. Inspect the following for leaks or signs of leakage: • Owner—Inspect as notified about the unit • Breakaways • ASC/CSC only—Repair a potential leak •...
Maintaining Units Periodic Inspections Recommended Who Performs the Frequency Components Recommended Maintenance Inspection/Repair Once a week or Card Reader Clean the Card Reader with a cleaning card Owner upon complaint (Q11482) weekly or if the Card Reader is not of improper reading credit cards properly.
Periodic Inspections Maintaining Units Recommended Who Performs the Frequency Components Recommended Maintenance Inspection/Repair Once a month, Leaks, within 1. Whenever possible, Gilbarco recommends • Owner—Inspect after drive-offs, the lower removing power to the unit before performing • ASC/CSC only—Repair or as notified hydraulics these inspections.
Maintaining Units Periodic Inspections Recommended Who Performs the Frequency Components Recommended Maintenance Inspection/Repair After first filter change—Every WARNING CAUTION 300,000 gallons (1.1 million Do not attempt to perform any of these tasks yourself. liters), every six Performing these tasks incorrectly could result in severe injury months, or when or death.
Periodic Inspections Maintaining Units Recommended Who Performs the Frequency Components Recommended Maintenance Inspection/Repair Every six months Pump pulleys, 1. Remove power to the unit. • Owner—Inspect belts, and belt • ASC/CSC only—Repair tension and test CAUTION WARNING To prevent an injury, remove power to the pump/dispenser before you start the maintenance activity.
Maintaining Units Periodic Inspections Recommended Who Performs the Frequency Components Recommended Maintenance Inspection/Repair When other Eclipse unit Look for loose fiberglass skins, missing brackets, • Owner—Inspect components are fiberglass and missing mounting hardware. • ASC/CSC only—Repair serviced Note: If repair is required, call an ASC/CSC. WARNING CAUTION Do not attempt to make these repairs yourself.
Periodic Maintenance Requirements Maintaining Units Periodic Maintenance Requirements Changing CRIND Device Printer Paper This section provides instructions for cleaning and changing paper for the following CRIND device printers: • M00317A00X • M04119A001: USB Printer that is affixed to the door and can accommodate paper rolls of up to 4 inches in size.
Maintaining Units Periodic Maintenance Requirements Cleaning the Printer Cleaning the printer regularly may help print quality and increase the life-span of the printer. When cleaning the printer, use Moore Wallace M05194B001 Cleaning Kit. For details, refer to “Special Maintenance Instructions” page Printer Paper Ordering Information The printer paper is sold as a blank roll or with low paper marks.
Periodic Maintenance Requirements Maintaining Units Changing the Receipt Paper in the M00317A00X Printer Figure 5-2: M00317A00X Printer Chute Cover Chute Opening Paper Release Lever Paper Bucket CAUTION Avoid touching any wires or circuit boards during paper replacement, as static electricity from your fingers may damage the unit. To replace the receipt paper in the M00317A00X printer, proceed as follows: Remove the paper roll core.
Maintaining Units Periodic Maintenance Requirements Pull the paper release lever towards you. Figure 5-4: Paper Release Lever - Releasing Paper Release Lever Inspect and remove any paper from the printer chute (paper shards in the printer chute can cause a subsequent printer jam). Figure 5-5: Paper between the Rollers All Paper Shards to be removed from the Printer Chute...
Periodic Maintenance Requirements Maintaining Units Feed the new paper into the inlet until the paper passes over the stainless steel V-shaped cutter and out of the chute exit at the front of the dispenser. Note: The paper must run straight into the chute. Straighten and center the paper as required when feeding.
Maintaining Units Periodic Maintenance Requirements Close the cover over the printer mechanism completely. Any gaps may lead to paper jams later. Figure 5-8: Printer Cover - Closing Printer Cover in its Closed Position Tear the excess paper at the chute opening. Changing the Receipt Paper in USB Printer (M04119A001) Figure 5-9: USB Printer Blue Pin...
Periodic Maintenance Requirements Maintaining Units To replace the receipt paper in the USB printer, proceed as follows: Remove the paper roll core. Note: To prevent paper from being trapped inside the printer, the printer automatically reverses the last short receipt left from the paper roll. Remove such receipts along with the paper roll core, if present.
Maintaining Units Periodic Maintenance Requirements Press the trigger when gently pulling the paper to cleanly remove the paper from the paper feed path. Figure 5-12: Paper Removal - Trigger Decal “Remove Paper” Trigger Decal Trigger Place the new roll of paper in the paper bucket. For orientation, see Figure 5-13.
Periodic Maintenance Requirements Maintaining Units CAUTION Keep your fingers or hair from coming into contact with the gears on the side of the printer, as it could result in an injury. Gears on the side of the Printer Right Blue Pin Feed the paper into the printer inlet following the direction of arrows on the printer.
Maintaining Units Periodic Maintenance Requirements CAUTION Avoid touching any wires or circuit boards during paper replacement, as static electricity from your fingers may damage the unit. To replace the receipt paper in the sliding printer, proceed as follows: Remove the paper roll core. Note: To prevent paper from being trapped inside the printer, the printer automatically reverses the last short receipt left from the paper roll.
Periodic Maintenance Requirements Maintaining Units Locate the paper removal trigger on the right side of the printer. This is located directly under the “Remove Paper” trigger decal. For the exact location of the trigger, see Figure 5-17. Press the trigger when gently pulling the paper to completely remove the paper from the paper feed path.
Maintaining Units Periodic Maintenance Requirements Place the new roll of paper in the paper bucket. For orientation, see Figure 5-18. Figure 5-18: Feeding Paper into the Printer Feed the paper into the printer as shown CAUTION Prevent your fingers or hair from coming into contact with the gears on the side of the printer, as it could result in an injury.
Periodic Maintenance Requirements Maintaining Units Changing the Receipt Paper in USB Sliding Printer for Encore S Series Enhanced Bezel (M07885A001) To change the receipt paper in the printer, proceed as follows: Note: The USB Sliding Printer for Encore S Series E-CIM (M07885A001) is capable of holding a receipt paper roll of 6 inches.
Maintaining Units Periodic Maintenance Requirements Pull the empty paper spindle from the cable clamp. Note: The unit is shipped with the spindle held by the cable clamp. Figure 5-21: Pulling the Paper Spindle (ii) Figure 5-22: Spindle Spindle Lanyard Page 56 MDE-3893P Encore®...
Periodic Maintenance Requirements Maintaining Units Insert the spindle in a new paper roll and slide it into the spindle slot with the paper feeding from over the top. Figure 5-23: Inserting a New Paper Roll (ii) (iii) Remove any small pieces of paper behind the printer head. MDE-3893P Encore®...
Maintaining Units Periodic Maintenance Requirements Feed the paper into the printer using the built-in ramp as a guide. Note: Ensure that the paper is fully fed before you proceed. If the paper is not fed, check if the paper is jammed. Figure 5-24: Feeding Paper into the Printer (ii) Push the printer slide back in and feed the paper through the slot.
Periodic Maintenance Requirements Maintaining Units Cleaning the CRIND Device in the M00317A00X Printer Clean the CRIND device in the M00317A00X printer using printer cleaning cards (Q13400) every three months. Cleaning the printer will eliminate most print quality problems. To clean the CRIND device’s printer, proceed as follows: Remove the paper and paper roll from the printer.
Maintaining Units Periodic Maintenance Requirements Press the printer head release trigger on the left side of the printer and remove the paper. Note: In Encore S series units, the printer is installed in an inverted manner. Hence, the printer head release trigger is on the right side of the printer. Figure 5-27: Printer Head Release Trigger Printer Head Release Trigger...
Periodic Maintenance Requirements Maintaining Units Clearing Paper Jams in USB Sliding Printer (M06972A001) CAUTION Avoid using tools for prying printer parts or using excessive force to clear jams. This could result in permanent damage to the printer. To clear a paper jam, proceed as follows: Release the right blue pin by pulling it upward, and tip the Printer Control Module forward to expose the jam.
Maintaining Units Special Maintenance Instructions Gently pull the paper through the module until it is completely removed. Leave no shards of paper in the unit. Check the paper chute and ensure that it is clear. Lower the module back on the paper bucket and push the right blue pin in place.
Special Maintenance Instructions Maintaining Units • Do not spray the cleaner or rinse water onto or into the card reader, receipt printer, cash acceptor, or electronic display areas of the unit. • Nu Finish is the recommended polish. Do not use any wax-based polishes. •...
Maintaining Units Special Maintenance Instructions Deep Cleaning and Detailing Perform the following deep cleaning and detailing as required - at least once a year. This helps restore the original color to the painted surfaces. Perform steps page 63 of the Routine Cleaning procedure except, in step page 63, prepare a mixture of one (1) part Concentrated Simple Green cleaner to one (1) part water.
Glossary Glossary Allocation Volume The maximum amount of product the unit will dispense, if programmed. Alternative Fuels Any fuel other than straight gasoline, diesel fuel, or kerosene. Alternative fuels containing ethanol such as E85, methanol, MTBE, Biodiesel, and other potential significant additives. Authorized Service Contractor (ASC) A Gilbarco-trained and authorized service contractor.
Glossary Console A system (such as the G-SITE system) that is located inside the store and controls unit operation. Console Mode Refer to “Two-wire Mode” on Glossary-6. Couplings Plumbing used to join pipes or hoses together; refer to “Breakaway” on Glossary-1. Cradle Refer to “Boot Area”...
Glossary Error Codes Codes that appear on the main display when an error occurs; these codes are useful to ASCs in diagnosing any problems with the unit. Function Codes When programming a unit, two-digit numbers used to indicate which setting to configure. General Inspections Weekly inspections of all of units on the site performed by the Station Manager;...
Glossary Junction Box The explosion-proof box on the unit that contains the main electrical connections between the unit and the main power and data source. Liquid Crystal Display (LCD) The alphanumeric display on the Main Display. Lock Oil Type of lubricant used on the door locks of units. Local Operating Network.
Glossary Nozzle Hook In the boot area on the unit; place upon which the nozzle rests when the unit is not in use. Occupational Safety and Hazard Administration (OSHA) U.S. agency that develops and enforces regulations for the safety and health of workers engaged in interstate commerce.
Glossary Seals Substances used to prevent seepage of gasoline or vapor from the unit. Serial Plate Mounted on Side 1 of Encore units; mounted on left column of Eclipse units Shear Valves Device at the base of all dispensers and some pumps that shuts off the fuel flow in case of a vehicle impact or fire at the base of the unit.
Index Index Safety Information 3 Alert symbol 3 Acronym table 2 Hinge sensors 27 Barricading 3 Alert symbol 3 Emergency electrical shut-off 3 Emergency personnel 4 Inspections Evacuation 3 Barricading 3 Component 33 NFPA regulations 3 General 32 Open flames 4 Installing Printer Paper 45, 48 Preventing explosions and fires 3 Items to Remember 62...
® ™ ® Flexsteel is a registered trademark of Veyance Technologies Inc. Futura is a trademark of Veyance Technologies Inc. Nu Finish is a ® ® registered trademark of Reed-Union Corporation. PetroClear is a registered trademark of Champion Laboratories Inc. Simple Green is a ®...