Avaya 4620SW User Manual
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Avaya 4620SW User Manual

Avaya 4620SW User Manual

Sip ip telephone
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See also: Installation Manual
4620SW/4621SW
SIP IP Telephone
Release 2.2
User Guide
16-300474
Issue 2.2
August 2005

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Summary of Contents for Avaya 4620SW

  • Page 1 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide 16-300474 Issue 2.2 August 2005...
  • Page 3 • System administration documents Warranty • Security documents Avaya Inc. provides a limited warranty on this product. Refer to your • Hardware-/software-based security tools sales agreement to establish the terms of the limited warranty. In • Shared information between you and your peers addition, Avaya’s standard warranty language as well as information...
  • Page 4 Means of Connection E-mail: totalware@gwsmail.com Connection of this equipment to the telephone network is shown in the For the most current versions of documentation, go to the Avaya support following tables. Web site: http://www.avaya.com/support. Canadian Department of Communications (DOC) Interference Information This Class B digital apparatus complies with Canadian ICES-003.

  • Page 5: Table Of Contents

    Introduction ........The 4620SW/4621SW SIP IP Telephone ..... . .
  • Page 6 Standard-Size Web Pages ......6 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...
  • Page 7 Viewing the Network Audio Quality ......Logging Off the 4620SW/4621SW SIP IP Telephone....
  • Page 8 Basic Troubleshooting Chart ......Troubleshooting 4620SW/4621SW Applications....

  • Page 9: About This Guide

    Document Organization. Intended Audience This document is intended for telephone users with a 4620SW/4621SW SIP IP Telephone. It is not intended to be a technical reference guide for System Administrators or telephone technicians. Issue Date This document was issued for the first time in August, 2005.

  • Page 10: Document Organization

    Covers testing telephone operation and provides basic Management and troubleshooting actions, if you encounter errors or Troubleshooting experience problems. Conventions Used This guide uses the following textual, symbolic, and typographic conventions to help you interpret information. 10 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 11: Symbolic Conventions

    This guide and other related documentation is available online at the following URL: http://www.avaya.com/support. For a quick reference to 4620SW/4621SW features and applications, see the 4620SW/4621SW SIP IP Telephone Quick Reference (Document Number 16-300475). For information about installing a SIP IP telephone, see the 4600 Series IP Telephone Installation Guide (Document Number 555-233-128).
  • Page 12 About This Guide 12 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 13: Chapter 1: Introducing Your 4620Sw/4621Sw Sip Ip Telephone

    Chapter 1: Introducing Your 4620SW/4621SW SIP IP Telephone Introduction This chapter introduces you to the layout of the 4620SW/4621SW SIP IP Telephone. It provides a description for each functional button and other telephone characteristics, briefly describes each application, and provides basic instructions for navigating display screens.
  • Page 14 Figure 1 shows the face of the 4620SW/4621SW SIP IP Telephone. This diagram contains numbered “callouts” which identify the primary features and buttons. If you are viewing this guide online, you can click the callout to jump to the corresponding feature or button description.
  • Page 15 The 4620SW/4621SW SIP IP Telephone Figure 1: 4620SW/4621SW SIP IP Telephone Issue 2.2 August 2005...
  • Page 16 Paging Indicator is not shown. Speaker LED Lights steadily when the Speaker is active. Indicator Speaker Accesses the Speaker feature. Headset LED Lights steadily when the headset is active. Indicator 1 of 2 16 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...
  • Page 17 The 4620SW/4621SW SIP IP Telephone Table 1: 4620SW/4621SW SIP IP Telephone Button/Feature Descriptions (continued) Callout Button/Feature Button/Feature Number Name Description Headset With a headset connected, changes audio control from the Handset or Speaker to the Headset. Mute LED Lights steadily when the Handset, Headset or Speaker is Indicator muted.

  • Page 18: Navigating Application Screens

    Introducing Your 4620SW/4621SW SIP IP Telephone Navigating Application Screens Your 4620SW/4621SW SIP IP Telephone uses telephone Feature buttons, Line/Feature buttons, and softkeys for maximum flexibility in operating the telephone and working with its applications. While reviewing this section, see Figure 1: 4620SW/4621SW SIP IP Telephone on page 15.
  • Page 19 The icons and background display colors in Table 2 relate to certain administrable features, and can also appear on the display. Table 2: Icons/Background Colors for Features on the 4620SW/4621SW Description/ Feature Button Display Icon...

  • Page 20: 4620Sw/4621Sw Sip Ip Telephone Applications

    Chapter 3: Using the Speed Dial Application describes how to set up, update and remove labels from Speed Dial buttons. Calling using a Speed Dial button is covered in Chapter 2: Using Your 4620SW/4621SW SIP IP Telephone. 20 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 21: Call Log Application

    Web access screens and pages, and provides information about entering text on Web pages. Making a call from the Web Access Application is covered in Chapter 2: Using Your 4620SW/4621SW SIP IP Telephone. 4620SW/4621SW Telephone Options Access the Options function using the Options ( ) button below and to the right of the display area.

  • Page 22: Additional 4620Sw/4621Sw Functionality

    ● The telephone you use regularly displays your settings and preferences. When you log in to another 4620SW/4621SW SIP IP Telephone, that telephone attempts to retrieve your data from that server. Assuming both telephones are properly administered, the second telephone displays your data and settings, even if you have never used that telephone before.

  • Page 23: Chapter 2: Using Your 4620Sw/4621Sw Sip Ip Telephone

    Telephone Introduction This chapter describes how to make calls, receive calls, retrieve voice mail messages, and log off your 4620SW/4621SW SIP IP Telephone. This chapter also covers the telephone Line/ Feature buttons that assist in call handling. Session Appearances What is referred to as a call appearance for an IP telephone is called a “session appearance” for a SIP IP telephone.

  • Page 24: Making Calls

    If applicable, the top of the display area shows the Call Timer. Note: Displaying the Call Timer is optional and is set using the Options button. Note: Chapter 6: 4620SW/4621SW SIP IP Telephone Options for information. 24 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 25: Automatic Dialing

    Making Calls 2. Choose one of the following options: If you want to Then Dial a telephone number Use the dialpad to enter the number you want to call. Dial a URI Press the URI softkey. The display prompts “Use dialpad to enter URI.”. Use the dialpad to enter the URI you want to call and press Send.

  • Page 26: Redialing A Party

    If the selected number cannot be dialed, for example, if all call appearance lines are currently on Hold) all Redial entries are disabled. If you press a number for redialing while in this state, an error beep tone sounds and no further action occurs. 26 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 27: Speed Dialing A Party

    76. Calling a party from the Call Log Your 4620SW/4621SW SIP IP Telephone maintains a log of up to 90 outgoing, incoming answered, and incoming unanswered calls to/from your telephone. Each log can have up to 30 calls.

  • Page 28: Calling A Party From The Web Access Application

    The additional digits are, for example, those required to get an outside line. If the call does not go through after pressing Call, ask your Telephone Administrator to ensure that the Enhanced Dialing feature is set up properly. 28 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 29: Receiving Calls

    You can also set an option to flash the Message Waiting Lamp when the telephone rings. For information, see Application Options Chapter 6: 4620SW/4621SW SIP IP Telephone Options. Call Handling Features The features described in this section are available while calls are in progress. Use either the dedicated Feature buttons on the telephone or administered softkey Feature buttons at the bottom of the display area, as applicable.

  • Page 30: Hold

    ) button. The other party cannot hear you. The indicator next to the Mute button lights when Mute is active. 2. To reinstate two-way conversation, press the Mute ( ) button again. 30 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 31: Speaker

    Call Handling Features Speaker You can using the two-way, built-in Speaker to place and answer calls without lifting the handset. Note: The Speaker feature can be disabled or limited to one-way operation. If your Note: Speaker does not operate as indicated, contact your System Administrator to ensure that your telephone Speaker is properly administered.

  • Page 32: Transfer

    Step 6. If you want to wait for an answer and announce the call, see Step 4. The call is sent to the extension or number you dialed. A two-second display message indicates the transfer is complete. 4. Remain on the line and announce the call. 32 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 33: Retrieving A Voice Mail Message

    Telephone System Administrator. Logging Off the Telephone Log your 4620SW/4621SW SIP IP Telephone off to prevent unauthorized use during an absence. Logging off erases your unique set of Options, deletes your Call Log and restores any relabeled Feature buttons to their default values.

  • Page 34: Logging On To The Telephone

    You can log on to more than one SIP IP telephone at a time. The call server Note: usually offers incoming calls to the telephone to which you most recently logged 34 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 35: Chapter 3:Using The Speed Dial Application

    Chapter 3:Using the Speed Dial Application Introduction This chapter describes how to add, update, and delete a Speed Dial button label. Up to 108 Speed Dial buttons are allowed, each containing a name and either a corresponding telephone number or Uniform Resource Identifier (URI). Entering Data on Speed Dial Screens Review this section if you are unfamiliar with entering data with a telephone dialpad or with using softkeys for editing functions.

  • Page 36: Entering A Number

    Transfer. You automatically exit text entry mode if you display another screen, for example, by pressing Save or Cancel, or pressing the button. 36 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 37: Editing During Or After Entry

    Entering Data on Speed Dial Screens Editing During or After Entry You can find editing commands below the Name, Number, or URI field, next to certain Line/ Feature buttons. When more than one screen of editing commands exists, use the More softkey to see one or more additional screens of commands.

  • Page 38: Name Entry Example

    Case to change the “o” to uppercase Symbol to display the Symbol Character screen Line/Feature button 6 (Apostrophe) 44 (h) Case to change the “h” to uppercase 2 (a) 777 (r) 2 (a) 38 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 39: Uri Entry Example

    Adding a Speed Dial Button URI Entry Example To add a Speed Dial button for the URI tsmith@web.com, press the following dialpad buttons and select the Line/Feature buttons and softkeys indicated: Note: If you or your administrator have relabeled the Line/Feature Buttons, your Line/ Note: Feature Button array can differ from those in the example.
  • Page 40 The entry is added to the Speed Dial list in alphabetical order by name. The Speed Dial Main screen redisplays, for you to verify that the new Speed Dial label is now available for automatic dialing. 40 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 41: Updating Speed Dial Button Labels

    Updating Speed Dial Button Labels 10. To add another Speed Dial button, repeat this procedure from Step 2. 11. To exit the Speed Dial application, press the Phone/Exit ( ) button. Note: To position an entry at the beginning of the list, out of alphabetical order, precede Note: the name with a space, asterisk, or other non alphabetic character.
  • Page 42 Pressing Delete while in the Name or Number field deletes the entire Speed Dial Note: label, as covered in Deleting a Speed Dial Button Label. Alternately, pressing Cancel at any time returns you to the Speed Dial Main screen without updating the label. 42 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 43: Deleting A Speed Dial Button Label

    Deleting a Speed Dial Button Label 7. When the update is complete, press the Save softkey to add the information to a Speed Dial button. Press the Cancel softkey to exit without saving. The name/number or URI entry is updated, and all Speed Dial buttons are sorted in alphabetical order by name.
  • Page 44 Using the Speed Dial Application 44 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 45: Chapter 4: Using The Call Log Application

    Call Log entry to a Speed Dial button and deleting one or all Call Log entries. To call a party listed in any Call Log, see Making Calls Chapter 2: Using Your 4620SW/ 4621SW SIP IP Telephone. Note:...

  • Page 46: Viewing A Call Log

    The Call Log displays incoming telephone numbers/URIs as they are received from the call server. The Call Log displays outgoing telephone numbers/URIs as you dial them or as they are stored in the Speed Dial application. 46 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 47: Adding A Call Log Entry To A Speed Dial Button

    Adding a Call Log Entry to a Speed Dial Button Adding a Call Log Entry to a Speed Dial Button To add a Call Log entry to a Speed Dial button: 1. Access the Call Log Application by pressing the Log softkey. The telephone displays the Missed Calls Main screen.
  • Page 48 The Name/Number or Name/URI entry is added to a Speed DIal button label, and all Speed Dial buttons are sorted in alphabetical order by Name. The telephone redisplays the Speed Dial Main screen. 8. To exit the Speed Dial application, press the Phone/Exit ( ) button. 48 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 49: Deleting Call Log Entries

    Deleting Call Log Entries Deleting Call Log Entries You can delete a single Call Log entry or all entries on a specific Call Log. Deleting a Single Call Log Entry To delete a single Call Log entry: 1. Access the Call Log Application by pressing the Log softkey. The telephone displays the Missed Calls Main screen.

  • Page 50: Deleting All Entries From A Call Log

    5. To exit the Call Log Application, press the Phone/Exit ( ) button. Disabling the Call Log If desired, you can disable your Call Log. For more information, see Enabling/Disabling the Call Chapter 6: 4620SW/4621SW SIP IP Telephone Options. 50 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 51: Chapter 5: Using The Web Access Application

    Your System Administrator can optionally design a Home page on which your Web options reside or use a Home page Avaya provides. For security purposes, your System Administrator can optionally display an authentication screen when you select the Web Access application. In this case, you must submit a user name and password before gaining access to the Home and other Web pages/sites.

  • Page 52: Web Access Authentication

    Use a combination of Line/Feature buttons and softkeys to navigate Web pages. Note: Calls made or received while working with the Web Access Application have no Note: impact on Web access, Web page navigation, or Web page text entry. 52 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 53: Navigating The Home Page And Other Standard-Size Web

    Navigating Web Pages Navigating the Home Page and Other Standard-Size Web Pages To navigate the home page and other standard size Web pages: 1. Access the Web Access screen by selecting the Web softkey at the bottom of the display area.

  • Page 54: Entering Text On Web Pages

    Submit or Save. Note: Application-specific softkeys are determined by the application developer. The method of saving entered text is therefore subject to the design of the application. 1 of 2 54 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 55: Using The Dialpad To Enter Characters

    Entering Text on Web Pages If you want to Then (continued) Change the case of Press the Mode softkey until that softkey displays ALPHA an alphabetic (uppercase) or alpha (lowercase), as appropriate. Then use character to/from the dialpad to select the characters you want to appear in that lowercase, the case.

  • Page 56: Adding A Speed Dial Button For A Web Site Telephone Number Or Uri

    Press the Backspace button to remove the character(s) and reenter the character(s). The Number field allows up to 24 characters. For more information, Entering a Number on page 36. 1 of 2 56 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...
  • Page 57 Adding a Speed Dial Button for a Web Site Telephone Number or URI If you want to Then (continued) Change the URI Press the Line/Feature button next to the URI: field. The Speed Dial URI Entry screen displays the prompt “Use dialpad to enter URI.”.
  • Page 58 Using the Web Access Application 58 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 59: Chapter 6: 4620Sw/4621Sw Sip Ip Telephone Options

    Backing up and restoring Speed Dial button data, Feature button labels, and Options ● settings Personalizing Feature button labels ● Selecting a different language for the 4620SW/4621SW user interface ● Changing the width of displayed call appearances ● Allowing the Voice message light to flash when the telephone rings ●...

  • Page 60: Accessing The Options Main Menus

    - Transfer Type: allows you to select either attended transfers or unattended transfers. 3. To select an option, press the Line/Feature button on either side of the desired option. The telephone displays the respective Options screen. 60 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 61: Application Options

    Application Options 4. To change the current setting, press the corresponding Line/Feature button. The option setting either “toggles,” presents a screen for you to specify a setting, or asks you to choose from a list of alternatives. 5. After changing an option, use the appropriate softkey to continue. 6.

  • Page 62: Setting The Phone Screen On Answer? Option

    2. Press the Line/Feature button for the next setting you want to change or save this setting by pressing the Save softkey. To restore the previous setting without making a change, press the Cancel softkey. The telephone displays the first Options Main screen. 62 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 63: Setting The Display Call Timers? Option

    Application Options Setting the Display Call Timers? Option Your 4620SW/4621SW SIP IP Telephone has two types of Call Timers. The Call Timer is in the top display area and shows the elapsed call connection time in hours:minutes:seconds (h:mm:ss) format. The applicable session appearance area displays the Hold Timer to show how long a call is on hold.

  • Page 64: Setting The Call Appearance Width

    Enabling/Disabling the Call Log Your Call Log is a standard application that saves incoming and outgoing calls in one of three logs: Incoming Answered calls, ● Incoming Unanswered calls, and ● Outgoing calls. ● 64 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 65: Personal Ringing Options

    Going off-hook, receiving a call, or losing power during ring pattern selection Note: interrupts the process, and you must start over from Step 1. Use the Volume Control buttons to adjust the ringer volume, as discussed in Table 1: 4620SW/ 4621SW SIP IP Telephone Button/Feature Descriptions. Issue 2.2 August 2005...

  • Page 66: Status Screen Viewing Options

    Viewing Quality of Service (QoS) Status QoS refers to several mechanisms used to improve audio quality over the network. 66 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 67: Viewing Interface Status

    Changing the Display Contrast Viewing Interface Status Your telephone interacts with several system hardware devices and system software. This screen provides information about three of the main interfaces. Viewing Miscellaneous Status Three miscellaneous status screens provide additional information about your telephone and its connections, such as the model, serial number, and MAC address.

  • Page 68: Viewing The Network Audio Quality

    Selecting No displays the first Options Main screen. Your telephone remains logged on to the network and your Call Log and options values remain unchanged. 68 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 69: Logging On To The Telephone

    Backup/Restore Options Logging On to the Telephone When your telephone is logged off, the top line displays “Ext. =*.” 1. To reinstate your telephone following a log off, use the dialpad to enter your extension number, then press the Pound (#) key. The telephone prompts for entry of your password.

  • Page 70: Settings Saved During A Backup

    ● Ethernet setting ● Automatic Backup (yes/no) ● Transfer Type setting (attended/unattended) ● FTP Server IP Address ● FTP Directory Path ● FTP User Name ● User-defined Feature Button labels ● 70 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 71: Setting The Automatic Backup Option

    Backup/Restore Options Setting the Automatic Backup Option You must change the Automatic Backup setting to Enabled to automatically back up data whenever you change any of these values: your options settings, ● Feature button labels, and ● Speed Dial button labels, names and numbers. ●...

  • Page 72: Verifying Backup/Retrieval Status

    Note: In the event of backup/retrieval failure, the bottom line displays the last error Note: message associated with the most recent attempt. 72 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 73: Retrieving And Restoring Data From A Backup File

    Backup/Restore Options Retrieving and Restoring Data from a Backup File Restoring data from your most recent backup file is a two step process. First you start backup file retrieval, usually following a system failure or telephone replacement. Then you confirm that you want the retrieved data to replace the current data.

  • Page 74: Setting A User Id, Password, And Other File Transfer Protocol Options

    Those settings which can be unique to your telephone appear on the FTP Setup screen. They are: Server IP Address - the specific server to which your 4620SW/4621SW SIP IP Telephone ● is connected, for backup, restore, and other network-related functions. If your telephone was repaired, this value was set to zero and must be reestablished.
  • Page 75 Backup/Restore Options 2. Choose one of the following options: If you want to Then Add or update the Select the Line/Feature button next to Server IP Address. Server IP Address The telephone displays the FTP Server Address Input screen. The top display area prompts “Enter IP address.”. if no server name is currently assigned.

  • Page 76: Feature Button Labeling

    1. Select Feature Button Labeling on the second Options Main screen. The telephone displays the Feature Button Labeling Options screen. 76 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...
  • Page 77 Feature Button Labeling 2. Choose one of the following options: If you want to Then Relabel one or more Select Relabel feature buttons. Feature buttons The telephone displays the Feature Button Relabeling screen. Proceed to Step 3. View the default Select View default labels.

  • Page 78: Changing A Telephone/Pc Ethernet Interface

    Feature buttons is erased. Changing a Telephone/PC Ethernet Interface The 4620SW/4621SW SIP IP Telephone usually communicates with any optionally-attached PC in auto-negotiation mode. This basically means the PC and telephone together decide how to communicate when they are connected. Although unlikely, there might be an occasion where you or your System Administrator want to force this communication to a particular setting.

  • Page 79: Selecting A Display Language

    Selecting a Display Language Selecting a Display Language The 4620SW/4621SW is factory set to display English language characters. You can change the user interface language, but the specific languages supported depend on your telephone model and its software. The 4620SW/4621SW IP Telephone always supports the following languages: English, the default display language ●...

  • Page 80: Changing The Transfer Type

    Return to return to the second Options Main screen. Changing the Transfer Type The 4620SW/4621SW SIP IP Telephone allows two types of transfers: Attended - When transferring a call, you can optionally announce the call to the transfer recipient.

  • Page 81: Chapter 7: Headsets And Handsets

    The HIP cord, which allows basic, direct headset connection to your Avaya IP Telephone. ● Avaya also offers a cordless headset solution (LKA10) with up to a 150 ft. mobile range from the base. In combination, the LKA10 and the MIP-1 provide remote call answering and call...

  • Page 82: Handsets For 4600 Series Sip Ip Telephones

    Headsets and Handsets The following table summarizes the Avaya corded headset connectors and cordless headset options, and provides ordering codes. Headset Connector Type Ordering Code M12LUCM Corded 407639715 HIP Cord Corded 700212442 LKA10 (includes Headset) Cordless Solution 408271385 MIP-1 Accessory...

  • Page 83: Chapter 8: Telephone Management And Troubleshooting

    Resetting or power-cycling your telephone, when Basic Troubleshooting does not resolve ● a problem. Additionally, Chapter 6: 4620SW/4621SW SIP IP Telephone Options describes several status screens to use to troubleshoot certain problems, as requested by your System Administrator. For all other IP telephone questions or problems, contact your System Administrator.
  • Page 84 A dialing error or the type of telephone being called might cause a Reorder tone. Ringback ---- ---- ---- ---- Low-pitched tone repeated 15 times a minute indicates the number dialed is ringing. 84 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 85: Interpreting Display Icons

    Interpreting Display Icons Interpreting Display Icons As you become more familiar with your telephone, you will recognize the icons associated with the state of a call or the telephone. This chart provides an overview of the icons you might see. Check with your System Administrator to verify if the descriptions are accurate for your system.

  • Page 86: Basic Troubleshooting Chart

    Display shows an error/ Most messages involve server/telephone informational message interaction. If you cannot resolve the problem based on the message received, contact your System Administrator for resolution. 1 of 3 86 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...
  • Page 87 Access the Network Audio Quality screen ● using a handset, described in Viewing the Network Audio Quality Chapter 6: 4620SW/4621SW SIP IP static, ● Telephone Options. Then provide your System sudden silences or gaps ●...

  • Page 88: Troubleshooting 4620Sw/4621Sw Applications

    If this procedure does not solve the problem, contact your System Administrator. PHONE APPLICATION: Review the previous section, Basic Troubleshooting Chart. 1 of 3 88 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...
  • Page 89 Troubleshooting 4620SW/4621SW Applications Problem/Symptom Suggested Resolution (continued) SPEED DIAL APPLICATION: You cannot dial out using any Verify that all call appearances (incoming/ Speed Dial button outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call.
  • Page 90 You must delete at least one entry before adding a new entry. OPTIONS: The telephone displays no Your administrator has turned off all user-settable Options other than “View IP options. Settings” 3 of 3 90 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 91: Resetting And Power Cycling The Sip Ip Telephone

    Resetting and Power Cycling the SIP IP Telephone Resetting and Power Cycling the SIP IP Telephone Reset your telephone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator. CAUTION: Use a Power Cycle only with the approval of your System Administrator and only CAUTION: when a reset does not resolve the problem.

  • Page 92: Power Cycling The Telephone

    Ethernet cables. WARNING: Because the type of power cycle mentioned in Step involves reprogramming WARNING: certain values, only your System Administrator can perform that step. 92 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

  • Page 93: Index

    ....Enabling/Disabling the ..4620SW/4621SW SIP IP Telephone ....Troubleshooting .
  • Page 94 ..Options Main Menus, Accessing the ..Options Screens, Troubleshooting . . . Options, for 4620SW/4621SW SIP IP Telephone 94 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...
  • Page 95 ..Setting the Call Appearance Width . . . Troubleshooting 4620SW/4621SW Applications ..Setting the Display Call Timers? Option ... .
  • Page 96 ....Navigating Web Site Telephone Number or URI, Adding a ....Speed Dial Button for 96 4620SW/4621SW SIP IP Telephone Release 2.2 User Guide...

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