Troubleshooting
What you see
The hologram of the
topcoat does not appear
on the card.
Particles of topcoat
appear under the
holographic topcoat or
overlay.
i
release particles. Cleaning
the inside of the printer
can help control topcoat
particles.
A long edge of the topcoat
does not stick to the card.
(It might have a gray
appearance.)
#
Obtain guidance from service before performing this task.
User's Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers
Table 5-3: Topcoat quality problems—topcoat module
All topcoat materials
Possible causes
The Apply Material setting
is No.
Clear topcoat supply or
overlay supply is installed
in the topcoat cartridge.
The topcoat supply is not
loaded correctly in the
cartridge.
The inside of the printer
contains topcoat particles.
The supply is not a
Datacard-approved supply
material.
The lot number of supply
material produces
particles excessively.
The temperature of the
heated roller is too low.
The card has a T-panel
applied as part of the print
ribbon.
The heated roller is tilted
and is prevented from
pivoting.
5-17
Solutions
Change the setting. See
Chapter
3.
Remove the topcoat
cartridge and change the
supply material to the
desired type. See
Chapter
2.
Remove the topcoat
cartridge. Load the supply
in the cartridge again. See
Chapter
2.
Run the duplex/ laminator
cleaning card. See
Chapter
4.
Obtain Datacard-approved
topcoat material.
Contact your Datacard
supplies vendor.
Contact your service
representative.
Holographic topcoat is not
designed to be applied to
cards with a printed
topcoat (T panel). Switch
your ribbon type or stop
using holographic topcoat.
Contact your service
representative.
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