DataCard ImageCard Magna User Manual page 75

T roubleshooting
5
This chapter explains how to troubleshoot the Datacard®
Magna™ Class photo ID printer with Advanced Imaging
Technology™ and how to obtain service. It explains:
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When you experience problems using the printer, follow these guidelines:
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If you need to call for service, this information will help your service representative
address your concerns.
For more information about messages, see
User's Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers
What to do if you think the printer is not working
How to make test cards
Problems you might see in the appearance of cards
How to obtain service
How to package the printer to return for service
Record the printer model and serial number. The model and configuration are
displayed on a label that is visible when you open the top cover.
Keep notes on the problem, including the message number and the solutions you
attempt.
Obtain information about the supplies used, including:
– Card stock and type (such as composite or PVC, three-track magnetic stripe,
manufacturer, and so on). This information is located on the packaging for
cards.
– Type of ribbon (such as YMCKT) and the lot number used for personalizing
cards. This information is located on the package of the ribbon.
– Lot number of the overlay supply roll if used. This information is located on the
package or label of the supply.
5
"Responding to messages" on page 2-19.