Checking Service Information - Siemens Gigaset A580IP Manual

Getting help with your phone

Checking service information

You may need the service information of your phone (base station and handset) for
Customer Service.
Base station service information
Prerequisite: You are conducting an external call. The connection has been estab-
lished for at least 8 seconds.
¢
§Menu§
The following information/functions can be selected with q:
1:
2:
3:
4:
5:
6:
Unlock System
Update Profile
Handset service information
When the handset is in idle status:
Press the Display key
¤
Press the following keys one after the other: *#QL#.
The information displayed on the handset includes:
1: Serial number (IPUI)
2: Number of operating hours
3: Variant, version of handset software
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Service Info
Confirm selection with
Serial number of the base station (RFPI)
Serial number of your handset (IPUI)
Informs the service employees of the base station settings (in hex for-
mat), e.g. the number of registered handsets. The last 4 digits indicate
the number of operating hours (hexadecimal).
Variant (digits 1 to 2), version of the base station firmware (digits 3 to
5).
Gigaset.net number of your phone. With this number a service
employee can call you over the Internet without you needing to be
registered with a VoIP provider. This means that the employee can test
online connections and VoIP telephony regardless of the VoIP provider.
Device number of the base station. Contains further information for
the service employee.
Confirm selection with
You can use a code to cancel any provider-specific device lock that may
have been set.
Confirm selection with
The current profiles of your VoIP providers (general provider data of all
configured VoIP connections) are automatically loaded onto your
phone. The general settings for all VoIP connections for which profiles
are available on the Gigaset server are updated.
§Menu§
.
§OK§
.
§OK§
.
§OK§
.