Problem: Live View Does Not Display The Expected Video; Problem: Cannot Connect To A Device; Figure B-1 Activex Control Failed Message; Figure B-2 Install Unknown Software Prompt - Honeywell HD4DIP Reference Manual

Troubleshooting

Problem: Live View Does Not Display the Expected Video

Problem: Cannot Connect to a Device

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Possible solutions:
1. Ensure that your web browser settings are configured to allow ActiveX controls (if you
see the message in Figure
See First Time Setup Requirements
browser.
Figure B-1 ActiveX Control Failed Message
If your internet security settings are set to "Prompt" you to install ActiveX controls, you
may see a warning similar to
Installing Honeywell IP (ActiveX Plug-in)
Figure B-2 Install Unknown Software Prompt
2. Ensure that the network cable from the HD4DIP(X) camera is connected to both the
camera and the network.
3. Ensure that the camera assembly board DIP switch settings are configured correctly.
When the following message
device connection is limited. Usually this warning indicates that your PC and the device
your are connecting to are on different subnets. Contact your network administrator for help
to resolve your network issue(s).
Figure 4-1 Limited or No Connection Message
B-1, your web browser settings have not been configured).
on page 44 for information on setting up your
Figure B-2. Click Install to install the ActiveX control. See
on page 46
(Figure 4-1) displays in the status bar of the IP Utility, your
for the installation procedure.