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Troubleshooting
Problem: Live View Does Not Display the Expected Video
Problem: Failure of IP Utility Software Installation
Problem: Cannot Connect to a Device
72
Possible solutions:
•
Ensure that your web browser settings have been configured to allow ActiveX controls
(see
Installing the Honeywell IP Utility and Web Client Software
information on setting up your browser).
•
Ensure that the network cable from the camera is connected to both the camera and
the network.
•
Ensure that the camera assembly board DIP switch settings are configured correctly.
Solution 1
Disable Norton AntiVirus software, then install the IP Utility software.
Solution 2
Enable Microsoft .NET Framework 3.5 on your workstation. It usually comes
pre-installed on Windows 7.
Enabling Microsoft .NET Framework 3.5 on Your Workstation
1.
Go to Start
Control Panel
2.
Click the check box beside Microsoft .NET Framework 3.5 to enable it.
Click OK to save the new setting.
When the following message
device connection is limited. Usually this warning indicates that your PC and the device
your are connecting to are on different subnets. Contact your network administrator for help
to resolve your network issue(s).
Figure B-1
Limited or No Connection Message
Programs
Programs and Features.
(Figure
B-1) displays in the status bar of the IP Utility, your
on page
31
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