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Troubleshooting
Technical Support
Problem: Web-Client Does Not Display the Expected Video
Document 800-07067 Rev C
11/10
Prior to calling Honeywell technical support, refer to the following topics for possible
solutions to problems with your network camera. To contact the Honeywell Video
Systems technical support team, call 1-800-796-2288 (North America only) or send an
e-mail to HVSsupport@honeywell.com.
Any equipment returned to Honeywell Video Systems for warranty or service repair must
have a Return Merchandise Authorization (RMA) number. The RMA number must be
clearly marked on all return packages and internal paperwork.
Possible solutions:
•
Ensure that your web browser settings have been configured to allow ActiveX
controls (see
Step 5: Launch the Web-Client to View Live Video
information on setting up your browser).
•
Ensure that the network cable from the camera is connected to both the camera and
the network.
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