Basic Elliptical Troubleshooting Guide; What Does It Mean When My Panel Displays No Lights?; The Console Shows An Error Code Or Has Odd Characters - True TSX Owner's Manual

Basic Elliptical Troubleshooting Guide:

The following are common questions that are asked. For all other inquiries we would ask that you call your local
dealer/service provider in your area for support.
Q. What does it mean when my panel displays no lights?
A.
Such symptoms can be caused by:
• Verify you are receiving power to your outlet buy using an alternative device.
• Verify that the power supply to your unit is plugged in at the elliptical.
• If it will not reset, you will need to call your local dealer or service provider to set up a service call.
Q. The console shows an error code or has odd characters.
A.
If your display has any error messages on it TRUE Fitness recommends that you contact your local
dealer or service provider to arrange a service call. The error codes are there for your protection and we do not
recommend that you continue using the unit without consulting a professional.
Q. Is there any maintenance that I need to do to my elliptical?
A.
TRUE Fitness encourages our customers to set themselves up with a preventative maintenance contract.
These can be provided through your dealer or local service provider.
Q. How do I arrange for a service or preventative maintenance appointment?
A.
TRUE Fitness recommends that you gather the serial number, model number, and a brief description of the
reason for the request before contacting anyone. Once that information has been gathered you may contact your
selling dealer or local service company to set an appointment. (If you are not familiar with who is in your area,
you may visit our website at www.truefitness.com and use our dealer locator to obtain the contact information
for the closest dealer in your area.)
If you would like you may also contact TRUE Fitness' customer support team by calling 800.883.8783 or
e-mailing us at service@truefitness.com Monday – Friday during normal business hours with any further
questions or comments.
truefitness.com / 800.426.6570 / 1.636.272.7100
Chapter 6: Troubleshooting
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