Additional Information; Troubleshooting - True VC900 Owner's Manual

ADDITIONAL INFORMATION

TROUBLESHOOTING

This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifi cations, error
codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suff ered
by persons whom rely wholly or in part on any description or statement contained within this manual. Please visit
www.truefi tness.com to obtain the most recent version of all manuals and contact TRUE product support at
800-883-8783 for assistance with troubleshooting and diagnostics.
Malfunction
No Power
Unit resets or pauses
randomly
No TV displayed or low
quality
Possible Cause
Unit turned off
Damaged power cord
Power cord not fully seated in socket
No power at outlet
Safety e-stop key not fully engaged
Motor control board damaged
Damaged power cord
Power cord not fully seated in socket
Insuffi cient power
Safety e-stop key not fully engaged
Error code is displayed on console
Pinched or loose main communication cable
Bad resistor (if unit shuts down or resets between level
5 and level 10)
Low or bad video signal
Loose F type connector (coaxial cable)
Encrypted video
Channels or format type not correct
Tuner Invalid
Corrective Action
Verify the On/Off switch is at the ON position
Replace power cord
Inspect power connection at the unit and outlet
Using a voltmeter verify power at outlet
Re-engage the safety/e-stop key to the console
Contact TRUE Product Support
Replace power cord
Inspect power connection at the unit and outlet
Verify output voltage from 20A outlet with a voltmeter
Re-engage the safety/e-stop key to the console
Contact TRUE Product Support
Contact TRUE Product Support to replace resistor
subassembly P/N 7VC90057
Contact video provider
NTCS dBmV0 through 15.6 ATCS/QAM dBmV-10 through
15.5
Inspect all connections
Obtain set top box from video provider
Verify video type with provider; analog (NTCS), digital air
(ATCS), digital cable (QAM)
Rescan TV channels
Contact TRUE Product Support
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