Page 1: User Guide
Avaya 1150E IP Deskphone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 05.01 Part Code: NN43114-100 Date: October 2010...
Page 2 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc.
Page 3: Revision History
Standard 04.02. This document is up-issued to reflect changes in technical content for Call Log Options, and to add Record on Demand content. June 2010 Standard 04.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.0. October 2009 Standard 02.01. This document is up-issued to support Communication Server 1000 Release 6.0 for UNIStim 4.0.
Page 4 Revision history January 2009 Standard 01.07. This document is up-issued to add technical content to section “Additional Call Features”. October 2008 Standard 01.06. This document is up-issued to reflect changes in the technical content found in the “Using virtual office” section. April 2008 Standard 01.05.
Page 5: Table Of Contents
Contents About the Avaya 1150E IP Deskphone ....11 Basic features ........12 Telephone controls .
Page 6 Contents Adjusting the volume ......65 Adjusting the display screen contrast ....66 Selecting a language .
Page 7 8. VPN Information ......110 9. Certificate Information ......111 10.
Page 8 Night Service ....... . . 132 Avaya 1150E IP Deskphone non-ACD call features ..134 Make a call .
Page 9 Using Radio Page ....... . . 158 Using Voice Call ........160 Using the Voice Messaging control screens .
Page 10 Contents Using Test Local Mode ......194 Using Resume Normal Mode ..... 194 Troubleshooting MG 1000B .
Page 11: About The Avaya 1150E Ip Deskphone
About the Avaya 1150E IP Deskphone The Avaya 1150E IP Deskphone provides easy access to a wide range of business features. Your network administrator assigns features to your feature keys and provides you with passwords and other codes as required. The Avaya Communication Server 1000 system automatically controls incoming call routing to answering positions, and can provide music or recorded announcements to waiting callers.
Page 12: Basic Features
For information about context-sensitive soft keys, Features and Services Fundamentals (NN43001-106). Some Avaya 1150E IP Deskphone phones are not configured to support soft key functionality. Contact your system administrator. • graphical, high-resolution pixel-based display, backlit, with adjustable contrast •...
Page 13 • Supervisor headset port • USB port to support standard USB keyboard, mouse, or powered hub Note: Powered downstream 1.1-compliant USB hubs are supported, including USB 2.0 hubs, if they offer USB 1.1-backwards compliancy. About the Avaya 1150E IP Deskphone...
Page 14 About the Avaya 1150E IP Deskphone • automatic network configuration • Hearing Aid Compatibility (HAC) as per FCC Part 68 • wireless device support (Agent port, only) through Bluetooth® 1.2 compliant Audio Gateway Headset Profile) • language support: English, French, Swedish, Danish, Norwegian,...
Page 15 About the Avaya 1150E IP Deskphone Figure 2: Avaya 1150E IP Deskphone...
Page 16: Telephone Controls
About the Avaya 1150E IP Deskphone Telephone controls This section describes the controls on your Avaya 1150E IP Deskphone. In some geographic regions, the Avaya 1150E IP Deskphone is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, for example (Services).
Page 17 About the Avaya 1150E IP Deskphone Use the (Volume +) the volume of the ringer, headset, and speaker. Press the top button to increase the volume, and press the bottom button to (Volume -) decrease the volume. Use the menus and lists appearing on the LCD display screen.
Page 18 About the Avaya 1150E IP Deskphone Feature key (reserved for future use) Activity key (reserved for future use) Use the Goodbye key to terminate an active call. Press the Emergency key to join the supervisor into a call that you judge to be an emergency situation.
Page 19 About the Avaya 1150E IP Deskphone Press the Make Busy key to log out of the ACD queue and agent position. Press the Not Ready key to exit the ACD queue without logging out. Press the In-Calls key to answer incoming ACD calls.
Page 20 About the Avaya 1150E IP Deskphone Press the Services key and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone —...
Page 21 • • • • Press the menu or menu item. About the Avaya 1150E IP Deskphone Password Admin: — Station Control Password Note: The Password Admin not available on all Avaya 1150E IP Deskphone phones.
Page 22 About the Avaya 1150E IP Deskphone The following telephone controls are Avaya 1150E IP Deskphone Supervisor phones only. Press the Message/Inbox your voice mailbox. Note: This function is not available on all phones; consult your system administrator. Press the Ans Emerg key to join the agent in an emergency situation call.
Page 23: Telephone Display
Telephone display Your Avaya 1150E IP Deskphone has three display areas: • The upper display area provides line and feature key status. • The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and telephone information.
Page 24: Call Features And Flexible Feature Codes
Audio and text message broadcast The Avaya 1150E IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like company news, meeting reminders, and weather bulletins.
Page 25: Wml Browser Support
WML Browser support The Avaya 1150 IP Deskphone includes a WML Browser. This browser supports the display of WML pages containing text and images from your administrator. You can also use it in the same way as you would use a browser on a smartphone.
Page 26 About the Avaya 1150E IP Deskphone • Refresh: Pressing this soft key causes the current page to reload, including a complete refresh of the deck. • Cancel: Pressing this soft key causes the active WML page request to be cancelled.
Page 27 Some web pages enable you to use Click to Dial from the browser. When a handset icon displays, the number shown beside the icon is the phone number that will be dialed when the icon is selected. Highlight the icon About the Avaya 1150E IP Deskphone Soft key Soft key <page-...
Page 28: Security Features
Managing your Station Control Password (SCPW) Using encrypted calling Your Avaya 1150E IP Deskphone supports secure communication using SRTP media encryption. If the feature is enabled, a security icon appears on the screen when your call is secured using SRTP media encryption.
Page 29 Directory, Redial List, and Callers List) Your system administrator defines your initial SCPW. Contact your system administrator for detailed information. To change your SCPW: (Services) About the Avaya 1150E IP Deskphone 1. Press the Services 2. Press the Up/Down highlight Password 3.
Page 30 Enter 8. Press the Select soft key to accept the new password. If you are locked out of your Avaya 1150E IP Deskphone, or if you forget your SCPW, contact your system administrator. 1. Press the Directory 2. Press the...
Page 31 6. Choose one of the following context- Done 7. Press the About the Avaya 1150E IP Deskphone sensitive soft keys: — to accept the selection — to return to the Directory menu Done soft key.
Page 32: Entering And Editing Text
Entering and editing text Entering and editing text You can enter and edit text on your Avaya 1150E IP Deskphone using the following methods: • “Entering text using the telephone dialpad” on page 33 • “Editing text using the context-sensitive soft keys” on page 33 The use of any of these methods for text entry or editing depends on the application.
Page 33: Entering Text Using The Telephone Dialpad
When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the telephone. associated action during telephone calls. Table 3: USB keyboard function keys during telephone calls Function key Action Go to speaker mode Go to Headset mode Place the current call on hold...
Page 34 Entering and editing text To edit an entry in your Personal Directory, press the select the desired entry from your Personal Directory. To edit text with the context-sensitive soft keys: 1. Press the Edit soft key. 2. Press the Left/Right 3.
Page 35 Table 4: Editing context-sensitive soft key description (Part 2 of 2) Soft key Done/Select/Enter More.. Entering and editing text Description Varies, depending on the state of your phone. Access additional context-sensitive soft keys.
Page 36: Connecting The Components
Connecting the components Connecting the components Figure 4 on page 36 shows connections on the Avaya 1150E IP Deskphone. Figure 4: Avaya 1150E IP Deskphone connections WARNING Ensure that the protective rubber cap on the Avaya 1150E IP Deskphone Accessory Expansion Module port is in place when the port is not in use.
Page 37: Before You Begin
Before you begin CAUTION Damage to Equipment Do not plug your Avaya 1150E IP Deskphone into a regular telephone jack. This results in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.
Page 38 Use your Avaya 1150E IP Deskphone with the approved global power supply (model NTYS17BAE6). Note 1: Your Avaya 1150E IP Deskphone supports both AC power and Power over Ethernet options, including IEEE 802.3af standard power. To use local AC power, the optional global power supply can...
Page 39 5. If you are connecting your PC through the phone, you require a second CAT5e cable. Only one cable is included with the Avaya 1150E IP Deskphone package. Install the Ethernet cable connecting the PC to the phone (optional). Connect one end of the...
Page 40 Connecting the components Figure 6: Cable routing tracks 7. Wall-mount your phone (optional). Your Avaya 1150E IP Deskphone can be mounted either: — using the mounting holes on the bottom of the phone stand (Method A), or — using a traditional-style wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord (not provided) (Method B).
Page 41 Method A: Press the wall-mount lever, and pull the phone away from the stand as shown in Using the stand cover (the part you removed in step 1), mark the wall- mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you want to install the phone.
Page 42: Virtual Private Network
Deskphone (if required) and configure the VPN on your IP Deskphone. An installation wizard helps you perform the necessary steps. Note: The Avaya Phone VPN Configuration Wizard uses the default language of the operating system of your PC. If the language is not supported by the wizard, the default wizard language is English.
Page 43: Connecting Your Ip Deskphone
Note: The Avaya Phone VPN Configuration Wizard.jar file creates a log.txt file during execution. This file is helpful to troubleshoot problems you experience using the Avaya Phone VPN Configuration Wizard.jar. The log.txt file is located in the same directory as Avaya Phone VPN Configuration Wizard.jar. Connecting your IP Deskphone Before you connect your IP Deskphone to your PC, ensure that components of your phone are connected properly.
Page 44 Virtual Private Network Figure 7: IP Deskphone connected to the modem Figure 8: IP Deskphone connected to the router...
Page 45: Qos Configuration Recommendations
Avaya Phone VPN Configuration Wizard. See Deskphone connected to the router", on page QoS configuration recommendations Avaya recommends that you connect the PC to the IP Deskphones PC Ethernet Port as the IP Deskphone provides Quality of Service (QoS) on outbound traffic.
Page 46: Installing And Configuring Vpn
1. To obtain the required files, follow the instructions provided by your system administrator. 2. Power-down the IP Deskphone. 3. Run the Avaya Phone VPN Configuration Wizard.jar file. The Welcome & language selection window of the Wizard appears, as shown in...
Page 47 Figure 10: Welcome & language selection window Select your language preference. The following languages are supported: • Arabic • Chinese - simplified • Chinese - traditional • Czech • Danish • Dutch • English • Finnish • French • German •...
Page 48 Virtual Private Network • Hungarian • Italian • Japanese - Katakana • Japanese - Kanji • Korean • Latvian • Norwegian • Polish • Portuguese • Russian • Spanish • Swedish •Turkish 5. Click Next. The Equipment Setup and VPN window appears, as shown in Figure 11 on page...
Page 49 6. Verify that the modem, IP Deskphone, and PC are connected properly. 7. Disconnect any VPN connection currently running on your PC. See Figure 4, "Avaya 1150E IP Deskphone connections", on page 36 confirm that your LAN Ethernet Port and PC Ethernet Port on the IP Deskphone are connected correctly.
Page 50 Virtual Private Network Figure 12: Locate Data Files window If the wizard was not able to locate the files, click the provisioning files provided by your network administrator. 10. Click Next. The Prepare Phone for Configuration window appears as shown in Figure 13 on page Browse to locate...
Page 51 Figure 13: Prepare Phone for Configuration window 11. Power on your IP Deskphone. 12. After you hear the chimes tune and the text AVAYA appears on the IP Deskphone display screen, quickly press the following keys in order. Mute Note: Depending on the current software version on the IP Deskphone “Listening Mode”...
Page 52 Figure 14: Prepare Phone for Configuration (Try again) window a. Power off your IP Deskphone and power it back on again. 14. As soon as the word Avaya appears on the IP Deskphone display screen, quickly press the following keys in order. Mute Note: The IP Deskphone can take up to 60 seconds for “Listening...
Page 53 b. If the IP Deskphone displays Listening Mode, click Step 15 on page If the IP Deskphone does not display Listening Mode then your IP Deskphone requires a software upgrade in order to proceed. Click to proceed to a software upgrade. Follow the next steps to perform a software upgrade on your phone.
Page 54 Virtual Private Network For information about entering and editing text in the Local menu, see “Configuring Local Menu options” on page d. If you are able to navigate to the Provision: or (TFTP IP:) parameter, and edit this field, click Yes. The Prepare Phone for Configuration (Input Provisioning Server IP address) window appears, as shown in page...
Page 55 Press the Config Navigate to the Provision: item. Note: If you can locate the existing provisioning server address, write it down so you can revert to it after you complete this procedure, then click Yes. Observe the Provision: or (TFTP IP) address, as shown in on page 55.
Page 56 The text “Searching for connected phones” displays while the connected IP Deskphones are located. The text “Autodiscovery complete” displays in the Avaya Phone VPN Configuration Wizard tool when the search is finished. If the search is successful, “Listening Mode: Connected” appears in the IP Deskphone display area.
Page 57 Figure 18: Autodiscover Phone window 16. Click Next. If more than one connected IP Deskphone was discovered, the Autodiscover Phone (More than one phone was discovered) window appears. See Virtual Private Network Figure 19 on page...
Page 58 Virtual Private Network Figure 19: Autodiscover Phone (more than one phone was discovered) window a. Obtain the MAC address of the IP Deskphone for which you are configuring the VPN. The MAC address is printed on a label located on the back of the IP Deskphone. b.
Page 59 Figure 20: Configure phone window The progress bar displays the percent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer. 18. When Phone configuration complete is displayed, click Next. The Confirmation & Finish window appears. See Virtual Private Network Figure 21 on page...
Page 60 Virtual Private Network Figure 21: Confirmation & Finish window 19. Verify that the IP Deskphone is successfully configured. Note: You may be prompted to enter a User ID and Password before the IP Deskphone registers with the system. This information is provided by your system administrator.
Page 61 Lift the IP Deskphone handset and listen for a dial tone. If the IP Deskphone is not configured successfully, ensure that the basic requirements are met; repeat the steps in the Avaya Phone VPN Configuration Wizard or contact your system administrator. For more...
Page 62: Configuring Telephone Options
Station Control Password (SCPW). • Virtual Office Login menus are listed when an Avaya 1150E IP Deskphone Class of Service is configured for Virtual Office and branch office. For more information, see “Using Virtual Office” on page...
Page 63: Using The Telephone Options Menu
Note: When an option has a sublist, an ellipsis (...) appears after the option. Using the Telephone Options menu Use the Telephone Options • “Adjusting the volume” on page 65 • “Adjusting the display screen contrast” on page 66 • “Selecting a language”...
Page 64 Configuring Telephone Options Select Cancel 2. Press the Up/Down scroll and highlight Telephone 3. Press the Send/Enter 4. Press the Up/Down to scroll and highlight an option (for example, Language…). 5. Press the Send/Enter provides information required to adjust your selection. 6.
Page 65: Adjusting The Volume
Adjusting the volume To adjust the volume, press the Options, and select Volume adjustment... To adjust the volume: Down Select Cancel Configuring Telephone Options Services key and select 1. Press the Up/Down scroll and highlight one of the following: — Headset talk —...
Page 66: Adjusting The Display Screen Contrast
To adjust the LCD screen contrast, press the Telephone Options, and select Note 1: If you have an Expansion Module for the Avaya 1150E IP Deskphone attached to your phone, adjusting the phone LCD screen contrast also adjusts the display screen contrast configuration for the Expansion Module.
Page 67: Selecting Date And Time Format
If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the password functionality is locked. Contact your system administrator to unlock the password.
Page 68: Accessing Display Diagnostics
Configuring Telephone Options Select Cancel Accessing display diagnostics The Display diagnostics option tests the phone display screen and indicator lights.To access Display diagnostics, press the select Telephone Options, and select To use Display diagnostics: Cancel Choosing a local dialpad tone The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad.
Page 69: Viewing Phone Information
To choose a local dialpad tone: Select Cancel Viewing phone information The Set Info option displays the following phone-specific information: • IP address • Hardware ID of the IP Deskphone • Current firmware version To view phone information, press the Options, and select To view phone information: Configuring Telephone Options...
Page 70: Diagnostics
QOS Stats To view diagnostic information, press the Telephone Options, and select Diagnostics. To view diagnostic information: Cancel Selecting a headset type You can configure your Avaya 1150E IP Deskphone to select a headset type: • Plantronics • GN Netcom •...
Page 71: Configuring Call Log Options
To select a headset type, press the Options, and select Headset To select a headset type: Select Cancel Configuring call log options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 71 •...
Page 72 Configuring Telephone Options To log only unanswered calls, press the Options, and select Call Log Options To log only unanswered calls: Select Cancel To log all incoming calls including calls while IP Deskphone is busy: To log all incoming calls including calls while your IP Deskphone is busy, press the Services key and select...
Page 73 Press the Cancel Configuring New Call Indication You can configure your Avaya 1150E IP Deskphone to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the...
Page 74 Configuring Telephone Options Configuring Preferred Name Match You can configure your Avaya 1150E IP Deskphone to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the...
Page 75 This reordering is also performed when you scroll through your Callers List. To configure area codes, press the Options, and select Call Log To configure default area codes (maximum of three): Select Cancel Configuring Telephone Options Services key, select Option. 1.
Page 76: Choosing A Ring Type
Configuring Telephone Options To edit area code display: Select Cancel Choosing a ring type The Ring type… option configures the phone ring tone. To choose a ring type, press the Services Ring type… 1. Press the Up/Down scroll and highlight 2.
Page 77: Enabling Or Disabling Call Timer
To select a ring type: Play Select Stop Cancel Enabling or disabling Call Timer The call timer measures how long you are on each call. To enable Call Timer, press the Services Call Timer. When Call Timer is enabled, it is shown in the Date/Time area of the display.
Page 78: Setting The Call Indicator Light
Configuring Telephone Options Select Cancel Setting the call indicator light To select a headset type, press the Options, and select Call Indicator To turn the call indicator light on or off: Select Cancel Changing feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or 2.
Page 79 individually). To rename feature key labels, press the select Telephone Options, and select If the feature key label setting is password-protected, you must enter a password (SCPW) to change the feature key label. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the password functionality is locked.
Page 80: Configuring The Name Display Format
To restore feature key labels, press the Options, and select Change feature key Configuring the name display format You can configure your Avaya 1150E IP Deskphone to display the name of the incoming calling party in the following formats: • first name, last name •...
Page 81: To Configure Name Display Format
To configure name display format: Select Cancel Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key.first name, last name To configure Live Dialpad, press the Options, and select Live...
Page 82 Configuring Telephone Options Select Cancel 2. Press the Send/Enter 3. Press the Up/Down scroll and highlight one of the following: — On — Off (default) 4. Choose one of the following: — Press the Select configuration. — Press the Cancel existing configurations.
Page 83: Using The Password Admin Menu
Using the Password Admin menu The Password Admin menu allows you to set or change your SCPW and to enable or disable Password Protection. To change your SCPW: Configuring Telephone Options 1. Press the Services 2. Press the Up/Down highlight Password 3.
Page 84 To turn Password Protection on or off: Enter 8. Press the Select soft key to accept the new password. Note: If you are locked out of your Avaya 1150E IP Deskphone, or if you forget your SCPW, contact your system administrator. 1. Press the Directory 2.
Page 85 6. Choose one of the following context- Done 7. Press the Configuring Telephone Options sensitive soft keys: — to accept the selection — to return to the Directory menu Done soft key.
Page 86: Configuring Local Menu Options
Tools menu. Note: In case of an incorrect password, the Local Tools menu does not open. If this occurs, contact your system administrator. Your Avaya 1150E IP Deskphone has both local and server-based options. Press the Services which is organized into the following submenus: •...
Page 87 Table 5: Navigation key functions in menus (Part 2 of 2) Function Right arrow key Select the current menu item Left arrow key Close the menu Enter Select the current menu item Enter digits on the Select the associated menu item dialpad Stop soft key...
Page 88: Preferences Submenu
Note: Changes you make to contrast in this menu are lost if the phone is reset. To avoid losing your changes, Avaya recommends that you use the Contrast Adjustment control in the Telephone Options menu.
Page 89 To adjust Contrast or Sleep settings, press the open the Local Tools menu, press the 1 key on the dialpad to select Preferences, and then press the 1 key on the dialpad to select 1. Display Settings. To adjust Contrast or Sleep settings: Exit Configuring Local Menu options Services...
Page 90: Changing 2. Language
Configuring Local Menu options Changing 2. Language Use the Preferences menu item to configure local preferences. Use the Language... tool to select the language used on your phone. Note: This language setting controls the language used in the local menus on your phone only. To select the language used by features on your phone, press the and select Language…...
Page 91 Telephone Options — Press the Cancel existing configurations. Note: You can select a headset, even if it is not connected to the IP Deskphone 1150E. 3. Press the Exit soft key to exit to the main display. Changes are saved automatically.
Page 92 Configuring Local Menu options Select Cancel Exit Enabling USB Headset The wireless USB headset support included in UNIStim firmware release 3.1 for IP Deskphones is the Jabra GN9330E USB4 and the Plantronics CS50-USB and CS60-USB. The Plantronics CS50-USB utilizes 900MHz wireless technology whereas the Plantronics CS60- USB and Jabra GN9330E USB utilize 1.9Mz DECT wireless technology.
Page 93 1. Choose the Headset... option in the Preferences menu of the Avaya 1150E IP Deskphone. See the following figure. Making a change in the Headsets... menu page takes affect immediately, but only temporarily, depending on what further action is taken.
Page 94 GN2117 (GN Netcom GN2117 ST Monaural Headset) • GN2125 (GN Netcom GN2125 NC Binaural Headset) • GN2220 (GN Netcom GN2220 NC Monaural Headset) • GN2225 (GN Netcom GN2225 NC Binaural Headset) • Avaya Mobile Kit • Avaya Handset Active Headset Device check box to provide full...
Page 95 7. Select the Back Light Avaya USB Headset Adapters. (This check box is selected by default.) Note: If the Avaya USB Headset Adapter is not detected, this item is disabled and cannot be modified. Limitations and Advisories • USB headsets consume power from the USB port in order to operate.
Page 96 • For the Avaya USB Adapters, the firmware of this device must be V2.0.32 or later. • For the Algo 4900 USB ATA, the firmware of this device must be v1.00.32 or later.
Page 97: Configuring 4. Bluetooth
Release/Goodbye key Mute key Volume key Backlight Configuring 4. Bluetooth Your Avaya 1150E IP Deskphone is equipped with a radio system to support Bluetooth wireless technology enabled headsets. Double press Configuring Local Menu options key on the Function Press to answer an incoming call.
Page 98 Contact your administrator to find out if Bluetooth wireless technology functionality is available for your use. Note: Avaya recommends that you not pair more than one headset of the same model, because they have identical names in the Paired list.
Page 99 Configuring Local Menu options 3. Put your Bluetooth technology headset in its pairing or search mode. The procedure for doing this can be different for each headset. Refer to the documentation that accompanied your headset, or contact the vendor.
Page 100 Configuring Local Menu options 4. Search devices. a. Ensure that your headset is in Pairing or Search Mode. b. Press the Right twice, and highlight the button, displayed next to the Search Devices item. c. Press the Enter The message "Searching…." appears. It can take up to two minutes for the search to complete.
Page 101 Stop 5. When the name of your headset appears in the Found: box, press the key or wait for the search to finish. When the search is complete, the message "Search Completed Found Device(s)" appears. 6. Choose one of the following: •...
Page 102 Configuring Local Menu options 7. Press the Right navigation key one or more times to highlight the (next to the Pair Device item) and then press the Enter key. a. A dialog box appears, with the prompt "Enter PIN#". b. Use the phone dialpad to enter the PIN for the wireless headset and then press the Enter...
Page 103 Configuring Local Menu options 8. Choose one of the following: • If the headset is successfully paired with your phone, proceed to step 9. To verify that the pairing was successful, ensure that the headset appears in the list next to the Paired: item.
Page 104 Configuring Local Menu options 9. Choose one of the following: • If the name of your headset appears in the Paired: box, proceed to step 10. • If more than one device is paired, and the one you wish to use is not shown in Paired: box, navigate to the one you want, as follows:...
Page 105 Take special care when using a "dual pairing" type of Bluetooth wireless technology headset, which can be paired to its base as well as to the Avaya 1150E IP Deskphone. If it is paired to both, the Avaya 1150E IP Deskphone is the second device, and the following applies: Press the headset "telephone"...
Page 106 Configuring Local Menu options If the base is powered off, the headset is only paired to the Avaya 1150E IP Deskphone and pressing the "telephone" key connects you to the Avaya 1150E IP Deskphone. Note: Unless you need to dual pair a headset, operating the headset with the Avaya 1150E IP Deskphone is simpler if the headset is only used with its charging-only base.
Page 107 To unpair a wireless headset: (Headset) Configuring Local Menu options 2. Press the Left/Right select the “Use BT Headset” item. 3. Press the Enter key to toggle this option on or off. A check mark indicates that the wireless headset is used. Clear the check mark to use a wired headset.
Page 108 Configuring Local Menu options Your Bluetooth wireless technology headset is no longer paired with your phone, and the wired headset can be used. To use the wireless headset again, you must perform the pairing and activation procedure. 3. Choose one of the following: •...
Page 109: Local Diagnostics Submenu
2. Local Diagnostics submenu The Local Tools menu 2. Local Diagnostics following choices: • “1. IP Set Information” on page 109 • “2. Network Diagnostic Tools” on page 109 • “3. Ethernet Statistics” on page 109 • “4. IP Network Statistics” on page 110 •...
Page 110: Ip Network Statistics
The USB Devices tool provides information about any Universal Serial Bus (USB) devices that you connect to your phone. Your Avaya 1150E IP Deskphone automatically detects USB devices when you connect them to the USB port in the back of the IP Deskphone.
Page 111: Certificate Information
You may need to access this menu to configure specific IP address information to meet the requirements of your network. To configure an Avaya 1150E IP Deskphone for a static IP address: 1. Press the Services 2. Enter the Admin password.
Page 112 5. If a proxy is required for the WML Browser, in the the WML proxy server IP address or DNS name. For example, www.avaya.com 6. If a proxy is required for the WML Browser, in the proxy server port to connect to.
Page 113: Lock Menu
Configuring Local Menu options 4. Lock Menu A system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes.
Page 114: Call Center Agent/Supervisor Features
Headset interface Note: Refer to your distributor for recommended headset types for use with the Avaya 1150E IP Deskphone. Test your headset before using the phone to receive calls. In a noisy environment, an amplified headset is an option. Select Headset type in the Options list and choose Type 1, Type 2, or Amplified.
Page 115: Login With Agent Id And Multiple Queue Assignment (Mqa)
To choose the default Priority or Supervisor ID, enter # instead of a Priority entry or a Supervisor ID entry. The Priority or Supervisor configured for your Avaya 1150E IP Deskphone will be used. Note: A Supervisor who is logging in to accept ACD calls cannot specify a Supervisor ID (even in the case where agents are required to enter one).
Page 116 Call Center Agent/Supervisor Features Dial your Agent ID # ACD DN 1 # ACD DN 2 # ACD DN 3 # ACD DN 4 # ACD DN 5 # # Dial your Agent ID, Supervisor ID ACD DN 1 # ACD DN 2 # ACD DN 3 # ACD DN 4 # ACD DN 5 # # Dial...
Page 117: Default Login
If you usually use the same phone, you do not need to repeat the entire login process at the beginning of each shift. The default login places you in the same ACD queues and the same supervisor that the Avaya 1150E IP Deskphone had in the previous login.
Page 118: Agent Logout
Call Center Agent/Supervisor Features Agent logout To logout: 1. Press the Make Busy disconnect the headset. The LED indicator lights steadily. Note 1: If you press the again, the LED indicator will turn off. At this point your phone can accept non- ACD calls, but you are logged out of the queue.
Page 119: Call Center Agent Features
Answer Call Center calls In-Calls Key is the lower right key on your Avaya 1150E IP Deskphone and is the main ACD extension (Primary DN). It allows you to answer the next queued call on the primary DN. This key presents only ACD calls.
Page 120: Call Forcing
Call Center Agent features Note: If you have the handset option and you pick up the handset, you must also press a DN key, otherwise the handset is not operable. You can terminate a call by replacing the handset in the cradle. The phone rings and the In-Calls indicator flashes: To end an ACD call: Call Forcing...
Page 121: The Emergency Key
The Emergency Key When you have an emergency situation: Use Not Ready Use the Not Ready Key, when performing post-call work. To be taken out of the queue: To be placed back in the queue: Call Center Agent features 1. Press the Emergency indicator flashes while your supervisor is called.
Page 122: Activate Make Set Busy
Call Center Agent features Activate Make Set Busy Make Set Busy allows you to make your phone appear busy to all callers. To activate Make Set Busy: To deactivate Make Set Busy: Making non-ACD calls An Individual DN allows you to make outgoing calls and to receive non- ACD incoming calls.
Page 123: Contact Your Supervisor
To answer a non-ACD call: 2637 Contact your supervisor To answer your supervisor when your phone rings and the Supervisor indicator flashes: If you are on a call and hear a buzz and the Supervisor indicator flashes: To call your supervisor: To return to the ACD call: Call Center Agent features 1.
Page 124: Use Walkaway And Return From Walkaway
Call Center Agent features To Conference your Supervisor during a call in progress: To Transfer to a supervisor, during a call in progress: Use Walkaway and Return from Walkaway Use this feature when you need to leave your desk during an ACD call, during a non-ACD call, or while in the Not Ready state.
Page 125 To Walkaway while in Not Ready mode (Not Ready LED or LCD indicator is on, and Not Ready is shown on the display): To return from Walkaway: Call Center Agent features 2. Disconnect the headset before you leave. Note: Some headsets have a quick disconnect feature.
Page 126 Call Center Agent features 1. Press the key next to the flashing indicator. Note 1: If a caller disconnects before you return from Walkaway, the Not Ready indicator flashes. When you return from Walkaway, you are in Not Ready mode. Note 2: Even if you are using the optional handset, you must disconnect the headset to activate walkaway mode.
Page 127: Call Center Supervisor Features
Call Center Supervisor Features In addition to the features described in this section, your network administrator can assign any feature listed in the “Agent features” section to a supervisor's phone (except Supervisor). Agent Keys Agent Keys allow you to connect, observe, or monitor the status of each Agent position.
Page 128: Answer Agent
Call Center Supervisor Features Answer Agent When your phone rings and the Answer Agent indicator flashes: To disconnect an agent call: Answer Emergency When your phone buzzes and the Answer Emergency indicator flashes: To disconnect from the emergency call: 1. Press the Answer Agent position goes into Not Ready state and you are connected to the agent.
Page 129: Call Agent
The Supervisor Talk/Listen Key is located in the upper left corner of the Avaya 1150E IP Deskphone and has an associated LED. A supervisor can listen in on an active call at an Avaya 1150E IP Deskphone by connecting the headset into the port near the Supervisor Talk/Listen Key on an agent’s phone.
Page 130: Observe Agent
Call Center Supervisor Features To use the Supervisor Talk/Listen feature: To use the Supervisor Observe feature for a two way conversation: To mute the Supervisor headset: Observe Agent To observe an agent: 2637 1. Plug your headset into the agent phone. 1.
Page 131 Note: You cannot observe an agent if the agent's call is on hold or if no calls are in progress. To talk to an agent you are observing: To leave the Observe state: Call Center Supervisor Features 1. Press the Observe Agent You now have a conference with the agent and the caller.
Page 132: Interflow
Call Center Supervisor Features Interflow When the call backlog or the waiting time in the queue exceeds a set threshold, Interflow forwards calls to a predefined target queue. The supervisor activates Interflow when the waiting time for the queue exceeds its threshold. To activate Interflow: To stop Interflow: Night Service...
Page 133 To transition to Night Service: Night To exit Night Service: Night Call Center Supervisor Features 1. Press the Night Key and (8=T for Transition). The indicator flashes. Calls in the queue remain in the queue and new calls receive Night Service. 1.
Page 134: Avaya 1150E Ip Deskphone Non-Acd Call Features
This section describes features that you can use when you make a call. There are several ways to make a call from your Avaya 1150E IP Deskphone. To make a call from your phone, use the features described in this chapter.
Page 135: Using Predial
Avaya 1150E IP Deskphone non-ACD call features Using Predial The Predial feature allows you to enter and preview a number of up to 31 digits and make corrections before you dial the number. To use Predial: 2637 Dial the number.
Page 136: Using Auto Dial
Avaya 1150E IP Deskphone non-ACD call features Using Auto Dial Auto Dial lets you dedicate a feature key to a specific phone number. When the Auto Dial Key is pressed, the number is dialed automatically. To use Auto Dial: 2637...
Page 137: Using Ring Again
Avaya 1150E IP Deskphone non-ACD call features AutoDial Using Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their phone. The feature notifies you when to redial your party.
Page 138: Using Last Number Redial
Avaya 1150E IP Deskphone non-ACD call features RngCall To cancel Ring Again before notification: CanclRA Using Last Number Redial Last Number Redial allows you to automatically redial the last number you dialed. This feature must be enabled by your network administrator.
Page 139 Avaya 1150E IP Deskphone non-ACD call features To store or change a Speed Call number: SpcCtrl Done To make a Speed Call: 2637 1. Press the Speed Call Controller The screen displays Enter Code, then number. Dial a one, two, or three digit code. Use Delete Key if you make a mistake.
Page 140: Using System Speed Call
Avaya 1150E IP Deskphone non-ACD call features SpcCtrl SpcUsr Using System Speed Call System Speed Call allows you to make a call by dialing Speed Call codes which may override your phone’s class of service restrictions. The System Speed Call feature is set up on the system by your network administrator.
Page 141: Using Hot Line
Avaya 1150E IP Deskphone non-ACD call features Using Hot Line The network administrator can program a Hot Line Key that allows you to dial a specific number automatically. The network administrator can apply other features to the Hot Line such as Call Redirection, so that the Hot Line call is answered by a person and not by a voice mail box.
Page 142: Answering A Call
Avaya 1150E IP Deskphone non-ACD call features To answer an Intercom call while on a line other than your Intercom group line: Intercom Answering a call When you receive an incoming call on an Individual Line (DN), your phone rings and the LCD indicator flashes.
Page 143: While On An Active Call
Avaya 1150E IP Deskphone non-ACD call features While on an active call This section describes features that you can use while on an active call on an Individual Line (DN). To place a call on Hold: Use the Hold feature when you are talking with one party and a second call comes in on a second Individual Line (DN).
Page 144: Transferring A Call
Avaya 1150E IP Deskphone non-ACD call features Transferring a call Use the Transfer feature to redirect a call to a third party. To use the Transfer feature: Trans Swap Connect To go back to the original call if the transfer is incomplete: 2493 1.
Page 145: Using Timed Reminder Recall
Avaya 1150E IP Deskphone non-ACD call features Using Timed Reminder Recall Timed Reminder Recall gives you a reminder tone when a call you transferred is not answered. To use Timed Reminder Recall: Trans Trans If the transferred call is not answered, your phone rings:...
Page 146: Using Attendant Recall
Avaya 1150E IP Deskphone non-ACD call features Using Attendant Recall The Attendant Recall feature allows you to contact an attendant while on a call and connect the call to the attendant. To contact the attendant while on a call: AttRecall...
Page 147 Avaya 1150E IP Deskphone non-ACD call features To park a call on a DN other than the System Park DN: Park To retrieve a parked call: 2493 1. Press the Park Key. The screen displays Press OK to park call on 2190 (Where 2190 represents the default System Park DN).
Page 148: Calling Party Number/Charge Account
Avaya 1150E IP Deskphone non-ACD call features Calling Party Number/Charge Account The Calling Party Number/Charge Account feature allows you to record a caller’s number or charge account number for accounting purposes while on an established call. To record the calling party number or charge account number:...
Page 149: Tracing A Malicious Call
Avaya 1150E IP Deskphone non-ACD call features To view the name of a second caller while on a call in progress: Display 2493 Tracing a Malicious call Malicious Call Trace provides a way for you to trace nuisance calls. The feature is available for both internal and external calls.
Page 150 Avaya 1150E IP Deskphone non-ACD call features To use Call Trace if you do not have a Call Trace Key: Trans Conf 2493 1. Press the Transfer Conference Key. Dial the Malicious Call Trace FFC. 3. Press the Individual Line (DN) beside the flashing LCD indicator to return to the call.
Page 151: Additional Call Features
Additional Call Features Using the buzz signal Buzz allows one person, whose phone is linked to another phone, to signal the other phone. The person signaled hears a buzz. Use this feature to notify the other person of a call, a visitor, or a request. To buzz the phone linked to yours: Buzz Using Call Page Connect to make an...
Page 152: Charging A Call Or Charging A Forced Call
Additional Call Features To disconnect from the paging system: Charging a call or charging a forced call Call Charge allows you to charge a call to a specific account. Charge Account allows you to charge long-distance calls from a phone restricted to local calls.
Page 153 To charge a call in progress: Charge Account To charge a call to an account when you transfer a call: Trans Account Additional Call Features Dial the number. 1. Press the Charge Key. The screen displays Select Charge type. 2. Press the Account displays Enter account number.
Page 154 Additional Call Features Trans To charge a call to an account when you add someone to a conference call: Conf Account Dial the number of the phone where the call is to be transferred. Press the Transfer the phone ring. 1.
Page 155: Using Enhanced Override
Conf Using Enhanced Override Enhanced Override allows you to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override when you make either a simple call or a consultation call (i.e., place a call on hold and call another party).
Page 156: Using Forced Camp-On
Additional Call Features Override To end the connection: Using Forced Camp-on Forced Camp-on allows your phone to automatically ring another phone as soon as that phone disconnects from its current call. Forced Camp-on allows you to camp-on both internal and external calls. To use Forced Camp-on: Override 3.
Page 157: Override Feature
To answer a camped-on call: 2637 Override Feature You can Override a busy signal and interrupt another call. To override a busy/engaged signal: Override Additional Call Features 3. When the person you called finishes their call, your phone automatically dials the number.
Page 158: Using Privacy Release
Additional Call Features To end the connection: Using Privacy Release Privacy Release allows one or more people who share your DN to join your call. To use Privacy Release while on an established call: PrivRls Using Radio Page Some phone systems can have an on-site Radio Paging system. This system feature allows you to page a person and stay on the line until they answer.
Page 159 To use Automatic Post selection: Note: Use this feature when the called party is either busy on the phone or away from the desk. To page the called party there is no need to redial the number of the called party. RadioPage Additional Call Features Dial...
Page 160: Using Voice Call
Additional Call Features To use the Special Radio Paging features: If you carry a Radio Pager, you will receive a paging indication when another Meridian 1 phone user access the Radio Paging system and dials your DN. If the Radio Paging system is set up to function in “Meet-me” mode, you can use the following steps to answer the paging call from any Meridian 1 extension.
Page 161: Using The Voice Messaging Control Screens
To respond to a voice call: Using the Voice Messaging control screens The Voice Messaging control screens allow you to send commands while connected to your voice messaging system using the context-sensitive soft keys instead of the dial pad. To use Voice Messaging controls: 2637 Vmsg Additional Call Features...
Page 162 Additional Call Features Play Stop Last Next Delete Skip<- Skip-> Quit 5. Press the Play Key to play your first new message. Note: Use the More. . . additional message options. 6. Press the Stop Key to pause playback of the message.
Page 163: Activate Automatic Answerback
Activate Automatic Answerback When Automatic Answerback is active, your Avaya 1150E IP Deskphone automatically answers in handsfree mode after one ring. Note: When Automatic Answerback is active, calls do not forward to your voice message service. To use Automatic Answerback:...
Page 164: Use Call Waiting
Additional Call Features To answer an incoming call in another Call Pickup Group: 2637 GrpPickup To answer a call at a specific extension in any Pickup Group: 2637 DNPickup Use Call Waiting Call Waiting puts your current non-ACD call on hold, while you answer an incoming call.
Page 165 To answer an incoming call while on another call: CallWait To return to your first phone call: 2637 If you do not have a Call Waiting Key: 2637 Additional Call Features 1. Press the Hold Key when you hear the tone.
Page 166: Forward Calls
Additional Call Features Forward calls The Call Forward feature allows you to direct your calls to ring at another Line (DN). You cannot forward calls while your phone is ringing. To forward your calls: Forward Done To view the number that your calls are being forwarded to: CheckFw Exit 1.
Page 167: Forward Internal Calls Only
To cancel Call Forward: CheckFw Exit Forward internal calls only Internal Call Forward allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Meridian 1 system will still ring at your phone. You cannot forward calls while your phone is ringing. To forward your internal calls: IntForward IntForward...
Page 168: Use Remote Call Forward
Additional Call Features To reinstate Internal Call Forward to the same number: IntForward IntForward Use Remote Call Forward The Remote Call Forward feature allows you (from any phone other than your own) to forward calls directed to your Individual Line (DN) to another phone.
Page 169 To cancel Remote Call Forward: Additional Call Features Dial the number where you want to forward your calls. If you forward calls to an invalid number, you receive a fast busy tone. 7. Press the # Key. 8. To forward calls to a previous call forward phone number, skip step six above 1.
Page 170: Secure Your Phone
Additional Call Features Secure your phone You can lock your phone with a password so that no one can make calls on your Individual Line (DN). To lock your phone: 2637 To unlock your phone: 2637 1. Press an Individual Line Dial the Electronic Lock Activate FFC and your Station Control Password.
Page 171: Set Up A Conference Call
To change your password (must be done from your phone): 2637 Set up a Conference call You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call.
Page 172: Join A Call
Additional Call Features Conf If the person you attempt to add to the conference is unavailable: 2637 Join a call The Call Join feature allows you to connect an incoming call to a call already in progress thereby creating a conference call. In order to use Call Join, your phone must be configured with either a second line (DN) or a Call Waiting Key.
Page 173: Selectable Conferee Display And Disconnect
2637 Conf Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. To view active conferees: ConfSelDsp To disconnect a conferee: ConfSelDsp Additional Call Features 2.
Page 174: Use Group Call
Additional Call Features 2637 Use Group Call Group Call automatically calls members of a predefined group, one at a time, until they have all answered. Ask your network administrator for details on how to create a conference call group. To call group members: 2637 2.
Page 175 Group To answer a Group Call: 2637 Additional Call Features 1. Press the Group Call Group Call FFC. The feature automatically calls all group members. The icon flashes until all members answer. Their phone numbers appear on the display as they answer. When the last person answers, the indicator lights steadily.
Page 176: Using Record On Demand Key
Additional Call Features To end a Group Call: Using Record On Demand key If this feature is enabled, you can use the Record on Demand (ROD) feature key to record your telephone conversation. Press the ROD key to start or stop the call recording. This key is associated with the active user ID and is displayed only if a call is active.
Page 177: Using Save Key
Using SAVE key Use the SAVE feature key to save the recording of an active call. This key is associated with the active user ID and is operational only if a call is active. SAVE key is displayed in the following scenarios: •...
Page 178: Additional Phone Features
Additional phone features Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 178 • “Using the Callers List” on page 181 • “Using the Redial List” on page 183 • “Using Virtual Office” on page 185 •...
Page 179 Next Done Cancel To edit an entry: Edit Done Cancel Additional phone features 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Do one of the following: — Press the Done new entry. —...
Page 180 Additional phone features To delete an entry: Delete Confirm Cancel To search for an entry: Dial Cancel 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: — Press the Confirm the entry.
Page 181: Using The Callers List
Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List contains: •...
Page 182 Additional phone features To dial an entry: Dial To delete an entry: Delete Confirm Cancel 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Dial soft key. 1. Press the Up/Down scroll and highlight the desired entry. 2.
Page 183: Using The Redial List
To delete the entire Callers List: Delete Using the Redial List The Redial List feature logs all outgoing calls. Redial List can stored up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made, and to redial previously dialed calls.
Page 184 Additional phone features To dial an entry: Dial To delete an entry: Delete To delete the entire Redial List: Delete 1. Press the Up/Down scroll and highlight the desired entry. 2. Press the Dial soft key. 1. Press the Up/Down scroll and highlight the desired entry.
Page 185: Using Virtual Office
IP Deskphone. The Virtual Office feature for the Avaya 1150E IP Deskphone only allows an Avaya 1150E IP Deskphone VO login from an Avaya 1150E IP Deskphone.
Page 186 Additional phone features Figure 23: Virtual soft key To activate Virtual Office from this IP Deskphone on your Office IP Deskphone: 1. Press the Virtual soft key. 2. At the prompt, enter your user ID. 3. Press the Send/Enter key.
Page 187: Using Virtual Office On Your Remote Phone
Deskphone model to the next, your Office Avaya 1150E IP Deskphone display is different on each Remote phone. an Avaya 1150E IP Deskphone logged in as a Remote phone to an Avaya 1150E IP Deskphone Office phone. All the features appear as they do on your Office Avaya 1150E IP Deskphone.
Page 188: Using Virtual Office On Your Office Phone
Additional phone features Figure 24: Logged in to an Avaya 1150E IP Deskphone Using Virtual Office on your Office phone Figure 25 on page 189 shows the Avaya 1150E IP Deskphone display when the phone is logged out due to remote access.
Page 189 Additional phone features Figure 25: Office phone displays the message Logged Out When activated for Virtual Office by a Remote phone, your Office phone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone.
Page 190: Logging Out Of Virtual Office
Additional phone features To regain operation of a phone being used for Virtual Office: Home Vrtual Logging out of Virtual Office To log out of Virtual Office, press the Automatic log out from Virtual Office Your remote Virtual Office IP Deskphone may be configured to automatically log out of Virtual Office after a predetermined period of inactivity.
Page 191: Troubleshooting Virtual Office
Deskphones can still be used to make emergency calls. “Emergency Calls only “ is displayed on the IP Deskphone display when not logged in to Virtual Office. When the phone goes off-hook, dial tone is available for emergency calls only. All other calls are restricted. Troubleshooting Virtual Office Virtual Office can cause error messages to display on-screen.
Page 192 Incorrect User ID Denied (4) entered. Attempt to log in to a remote Avaya 1120E IP Deskphone or Avaya 2050 IP Softphone from Avaya 1150E IP Deskp hone (some restrictions apply). Permission Incorrect User ID Denied (6) entered. Incorrect Station Control Password entered.
Page 193: Using Media Gateway 1000B
Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) provides a means of extending Avaya Communication Server 1000 Release 4.5 features to one or more remotely located branch offices using the Branch Office feature. A branch office is a remote location in the network where IP Deskphones, PSTN access, and TDM phones are located.
Page 194: Using Test Local Mode
Additional phone features Normal Mode (see “Using Resume Normal Mode” on page for 10 minutes. Local Mode If the WAN connection goes down, the IP Deskphone loses communication with the Main Office TPS. It then registers with the MG 1000B and receives phone services from the MG 1000B. Features such as Personal Directory, Redial List, and Callers List are not available when operating in Local Mode.
Page 195: Troubleshooting Mg 1000B
Note: If you do not use the Resume Normal Mode command after testing, the phone automatically returns to Normal Mode in 10 minutes. Troubleshooting MG 1000B The MG 1000B can cause error messages to display on-screen. Table 11 lists error messages and describes actions to correct the causes. Table 11: Troubleshooting MG 1000B (Part 1 of 2) Display Message Local Mode...
Page 196 Additional phone features Table 11: Troubleshooting MG 1000B (Part 2 of 2) Display Message Local Mode Invalid ID (2) Probable Cause Branch User ID not found in any equipped Terminal Number (TN). Actions Notify system administrator.
Page 197: Quick Reference
Quick Reference This chapter is the Quick Reference Card for the Avaya 1150E IP Deskphone. Print this chapter as a reference guide. Feature AutoDial Store Display Call Forward Activate Deactivate Reinstate View number Call Pickup Call Waiting Answer Return to first call...
Page 198: Legend
Admin, Virtual Office, and MG 1000B on all Avaya 1150E IP Deskphones. Consult your system administrator. The following are the most commonly used options: Telephone Options menu Volume adjustment key once for Call Platform features, or key twice for local telephone features.
Page 199 Corporate Directory, Personal Directory, Redial List, and Callers List. For additional information about your Avaya 1150E IP Deskphone, consult the Avaya 1150E IP Deskphone User Guide. * To use a headset equipped with Bluetooth® wireless technology, you must first configure the headset and your phone to work together.
Page 200 Quick Reference...
Page 201: Regulatory And Safety Information
Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya . Any such changes could void the user’s authority to operate the equipment. IMPORTANT NOTE - FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
Page 202 Regulatory and safety information Warnings: • This is a Class B product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures. • Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Page 203: Denan Regulatory Notice For Japan
Directive 1999/5/EC. A copy of the Declara- tion may be obtained from http://support.avaya.com/css/appmanager/ public/support or Avaya Inc., 211 Mt. Airy Road, Basking Ridge, NJ 07920 USA. Bluetooth Wireless Technology: This portable device with its antenna complies with FCC's RF radiation exposure limits set forth for an uncontrolled environment.
Page 204 Regulatory and safety information...
Page 205: Third Party Terms
Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we...
Page 206: Gnu
Third party terms * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted. This software/database is freely available to the public for use.
Page 207 Third party terms away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation\'s software and to any other program whose authors commit to using it.
Page 208 Third party terms another language. (Hereinafter, translation is included without limitation in the term \"modification\".) Each licensee is addressed as \"you\". Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program).
Page 209 Third party terms to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program. In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring the other work under the scope of this License.
Page 210 Third party terms or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
Page 211 Third party terms Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Page 212 Third party terms want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms. To do so, attach the following notices to the program.
Page 213: Openssl
OpenSSL The following component is licensed under OpenSSL license: OpenSSL 0.9.7b OpenSSL License /* ===================================================== * Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved. * Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * 1.
Page 214 Third party terms * 6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)" * THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE...
Page 215 * This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
Page 216: Zlib
Third party terms * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 217: Curl
1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2.
Page 218: Libpng
Third party terms dealings in this Software without prior written authorization of the copyright holder. END OF TERMS AND CONDITIONS Libpng The following component is licensed under libpng license: Libpng 1.2.37 - June 4, 2009 Libpng License This copy of the libpng notices is provided for your convenience. In case of any discrepancy between this copy and the notices in the file png.h that is included in the libpng distribution, the latter shall prevail.
Page 219 libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, are Copyright (c) 1998, 1999 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng-0.96, with the following individuals added to the list of Contributing Authors: Tom Lane Glenn Randers-Pehrson Willem van Schaik...
Page 220: Kern_Random
Third party terms consequential damages, which may result from the use of the PNG Reference Library, even if advised of the possibility of such damage. Permission is hereby granted to use, copy, modify, and distribute this source code, or portions hereof, for any purpose, without fee, subject to the following restrictions: 1.
Page 221: Convertutf
Third party terms .\" This code is derived from software contributed to Berkeley by Chris Torek. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: .\" 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 222: Wchar Functions
Third party terms Convert UTF ConvertUTF License Copyright 2001-2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitness for any particular purpose. No warranties of any kind are expressed or implied. The recipient agrees to determine applicability of information provided.
Page 223: Libjpeg
Third party terms Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of the <ORGANIZATION> nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 224 Third party terms (2) If only executable code is distributed, then the accompanying documentation must state that "this software is based in part on the work of the Independent JPEG Group". (3) Permission for use of this software is granted only if the user accepts full responsibility for any undesirable consequences;...
Page 225: Terms You Should Know
Terms you should know Avaya Communication Server 1000 Your office communication system. Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5)
Page 226 Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your phone. Message/Inbox A fixed key on your Avaya 1150E IP Deskphone that connects to your voice messaging system when the key is pressed.
Page 227 Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call. The term off-hook is applied whether (a) the end user lifts up the handset, (b) the end user presses a line key, (c) the call is automatically answered at the phone, or (d) a line is automatically selected for an outgoing call.
Page 228 Terms you should know programmable layers. These keys are also used to configure parameters in the Special dial tone The three consecutive tones followed by dial tone that you hear when accessing phone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your phone and to prevent access to protected features (for example, Remote Call Forward).
Page 229: Index
Index About the IP Phone 2004 225 ACD calls 119 Activity code 119 agent ID 115 agent keys 127 Agent Return 124 Agent Walkaway 124 announcement 151, 160 Answer Agent 128 answer calls 142 Answer Emergency 128 Answer Supervisor 123...
Page 230 Index Directory Number 225 Display Key 148, 149 Display Network Diagnostics Utili- ties 21 DN 225 Electronic Lock 170 Emergency supervisor 128 End ACD call 120 Enhanced Override 155 Expand key 17 Feature Access Code (FAC) 134, 150, 157, 164 Feature display 226 Fixed key 226 Flexible Feature Code (FFC) 134,...
Page 231 Message key 226 Message waiting indicator 228 More key 16 Multiple Appearance Directory Number (MADN) 158 Multiple Queue Assignment (MQA) Navigation keys 17, 227 Night Service 132 Non-ACD calls 122 Normal Mode 193 Not Ready 121, 126, 128 Observe Agent 130 Off-hook 227 on-hook dialing 135 Override 156, 157...
Page 232 Index 169, 171 Volume control bar 17 Station Control Password (SCPW) Status Messages 228 Supervisor 115, 123 Supervisor ID 115 Switchhook 228 System or Switch 228 System Speed Call 140 Telephone information 86 Telephone Options 63 Test Local Mode 194 Timed Reminder Recall 145 trace 149 Transfer 144, 149...

Avaya 1150E User Manual

About the Avaya 1150E IP Deskphone

Entering and Editing Text

Connecting the Components

Virtual Private Network

Configuring Telephone Options

Configuring Local Menu Options

Call Center Agent/Supervisor Features

Call Center Agent Features

Call Center Supervisor Features

Avaya 1150E IP Deskphone Non-ACD Call Features

Additional Call Features

Additional Phone Features

Quick Reference

Feature

Regulatory and Safety Information

Third Party Terms

Terms You Should Know

Index

Quick Links

User Guide

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Avaya 1150E

Table of Contents