Avaya NN43112-101 User Manual
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Avaya NN43112-101 User Manual

Ip deskphone with sip software
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Avaya 1120E IP Deskphone
with SIP Software User
Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 06.04
Part Code: NN43112-101
Date: October 2010

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Summary of Contents for Avaya NN43112-101

  • Page 1 Avaya 1120E IP Deskphone with SIP Software User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 06.04 Part Code: NN43112-101 Date: October 2010...
  • Page 2 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc.

  • Page 3: Revision History

    June 2008 Standard 03.04. This document is up issued to support SIP Firmware for IP Phone 1120E Maintenance Release 2.0. July 2007 Standard 02.06. This document is up issued to support SIP Firmware for IP Phone 1120E Maintenance Release 1.1.
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Basic features ........15 Avaya 1120E IP Deskphone controls ....17 Avaya 1120E IP Deskphone display .
  • Page 6 Location information ......84 Configuring the Avaya 1120E IP Deskphone ... 86 Adjusting the display screen contrast .
  • Page 7 Generic USB headset ......108 Avaya USB headset adapter with HID ....108 Third–party USB headsets with HID .
  • Page 8 Contents Redirecting an incoming call ......134 Declining an incoming call ......137 Creating a new Call Decline Reason .
  • Page 9 Managing calls in the Call Outbox while not on a call . . 175 Initiating a call from the Call Outbox ....176 Deleting calls from your Call Outbox ....177 Viewing the details of a call in the Call Outbox .
  • Page 10 Contents Using Park Call ....... 213 Retrieving a Parked Call ......214 Additional features .
  • Page 11 Logging out ........267 Primary account logout .
  • Page 12 Contents Resetting the IP Deskphone ..... 289 Erasing the user data ......290 Network menu .
  • Page 13 Third party terms ....... . 375 Third Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0 (Aug - Nov 2010) .
  • Page 14 Contents...

  • Page 15: Welcome

    Welcome Your Avaya 1120E IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. The IP Deskphone with SIP software communicates using Session Initiated Protocol (SIP) after the software is upgraded to a SIP-enabled version.
  • Page 16 Welcome • graphical, high-resolution LCD display, backlit, with adjustable contrast • high-quality speaker phone • volume control keys for adjusting the ringer, speaker, handset, and headset volume • six specialized feature keys: — Quit — Directory — Inbox — Outbox —...

  • Page 17: Avaya 1120E Ip Deskphone Controls

    • dialing a call from the Inbox • the capacity to attach up to three Expansion Modules for Avaya 1100 Series IP Deskphones, adding up to 54 programmable feature keys Avaya 1120E IP Deskphone controls Figure 2 on page 17 shows the Avaya 1120E IP Deskphone.
  • Page 18 Welcome This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. The keys on either side of the LCD display area are User-defined feature labels on the LCD.
  • Page 19 Press the Handsfree key to activate the built-in speaker and microphone of the IP Deskphone. Note: The Handsfree LED indicator on Handsfree key lights to indicate when handsfree is active. Use the Navigation Key Cluster through menus and lists that appear on the LCD display screen or for text entry.
  • Page 20 Welcome Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Note: The Headset LED indicator on the Headset key lights to indicate that the headset is in use. Press the Hold key to put an active call on...
  • Page 21 Press the Services key to access the following features: 1. Search—search in the local directory (personal Address Book) and the global directory (network Address Book for names and telephone numbers) 2. Login—log in to your IP Deskphone only when the call server supports multiple user logins.
  • Page 22 Welcome Press the Inbox key to access your call inbox. The call inbox stores all incoming calls on an active IP Deskphone. Note: This key does not function to send Instant Messages. Press the Outbox key to view a record of all outgoing calls.

  • Page 23: Avaya 1120E Ip Deskphone Display

    Avaya 1120E IP Deskphone display Your Avaya 1120E IP Deskphone has three display areas: • The upper display area provides line and feature key status. • The middle display area contains single-line information for items such as caller number, caller name, menu items, feature prompt strings, user-entered digits, date and time information, and telephone information.

  • Page 24: Cleaning The Avaya 1120E Ip Deskphone Lcd Display Screen

    IP Deskphone components and cause premature failure. Context-sensitive soft keys Your Avaya 1120 IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access.
  • Page 25 Table 1 on page 25 lists the context-sensitive soft keys that you can use to access menu items.. Table 1: Menu items accessed through context-sensitive soft keys (Part 1 of 6) Item Redial or NewCall abc or 123 Msgs Function Press the Redial context-sensitive...
  • Page 26 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 6) Item More… When you press the More… time, the following context-sensitive soft keys appear on the menu list. Function Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available).
  • Page 27 Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 6) Item CallFwd Retrve More… When you press the More… time, the following context-sensitive soft keys appear on the menu list. ScrnSvr Function Press the CallFwd context-sensitive soft key to forward all calls to a specified address.
  • Page 28 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 6) Item Presnce Prefs Function Press the Presnce context-sensitive soft key to configure the presence status for your IP Deskphone. Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1.
  • Page 29 Table 1: Menu items accessed through context-sensitive soft keys (Part 5 of 6) Item Prefs Function 4. Language—use to change the interface language. 5. Misc Options—use to access the following options: — Alpha Dialing — Search Method — Incoming Privacy —...

  • Page 30: Idle Display Screen After Dial Pad Input

    Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 6 of 6) Item Prefs More… Idle display screen after dial pad input After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitive soft keys displayed on the idle screen appear as shown in Figure 5: Idle display screen after dial pad input Function...

  • Page 31: In-Call Context-Sensitive Soft Keys

    Table 2 on page 31 lists the context-sensitive soft keys that you can use to access menu items after dial pad input. Table 2: Menu items accessed after dial pad input through context-sensitive soft keys Item Send abc or 123 Subject Exit In-call context-sensitive soft keys...
  • Page 32 Welcome Figure 6: In-call context-sensitive soft keys lists the context-sensitive soft keys you can use to access menu items during an in-call session. Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 1 of 9) Item Conf Trnsfer...
  • Page 33 Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 2 of 9) Item Audio Function Press the Audio context-sensitive soft key to access the following features: Tones • Ring Pattern — Select test patterns from 1 to 8 •...
  • Page 34 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 3 of 9) Item Audio Function Voice • Configure the volume for the following: — Handset Volume — Headset Volume — Handsfree Volume Codecs Select the Audio Codecs: •...
  • Page 35 Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 4 of 9) Item Audio Activate More… Function Note: You can change the audio settings to improve audio quality based on the available band width. If the Internet bandwidth is low, you can improve the audio quality by changing the audio setting to...
  • Page 36 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 5 of 9) Item More… When you press the More… time, the following context-sensitive soft keys appear on the menu list. NewCall Function • If you press the More…...
  • Page 37 Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 6 of 9) Item Park Retrve More… When you press the More… second time, the following context-sensitive soft keys appear on the menu list. Prefs Function Press the Park context-sensitive...
  • Page 38 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 7 of 9) Item Prefs Function 2. Audio—use to adjust tones and volume settings and to configure a USB headset. 3. Feature Options—use to configure the following: —...
  • Page 39 Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 8 of 9) Item Prefs Function 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7.

  • Page 40: Navigation Keys

    Navigation keys This section provides information about keys you can use to navigate within the menus of your Avaya 1120E IP Deskphone. Note: Menu items are sorted by number. You can select menu items in one of the following ways: •...
  • Page 41 Table 4 on page 41 describes the navigation keys and their functions. Table 4: Navigation keys and functions (Part 1 of 2) Navigation Key Cluster Navigation Key Cluster Function Press the Left or Right arrows on the Navigation Key Cluster •...

  • Page 42: Using A Usb Mouse

    Welcome Table 4: Navigation keys and functions (Part 2 of 2) Navigation Key Cluster Using a USB Mouse The IP Deskphone is equipped with a USB port in which you can connect a USB mouse. You can use the USB mouse to activate context-sensitive soft key items and menu items.

  • Page 43: Available Ip Deskphone Call Features

    To access the Network menu, right-click anywhere on the display. Note: USB mouse support is available for the Avaya 1120E IP Deskphone but does not extend to added Expansion Modules. Available IP Deskphone call features The IP Deskphone is designed to be supported by various call servers.

  • Page 44: Secure Connection

    Welcome Secure connection Call security is identified by the presence of a security icon (padlock) that is displayed on the IP Deskphone screen. After the IP Deskphone is registered with the SIP Proxy, you can view the security icon when: •...
  • Page 45 Welcome Figure 8: Example of a secure connection during an active call...

  • Page 46: Regulatory And Safety Information

    Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
  • Page 47 Table 5 lists EMC compliance for various jurisdictions. Table 5: EMC compliance Jurisdiction Standard United FCC CFR 47 Part States Canada ICES-003 Australia/ AS/NZ CISPR 22 CISPR 22 Zealand European EN 55022 Community EN 55024 EN 61000-3-2 EN 61000-3-3 Japan VCCI Regulatory and safety information Description...
  • Page 48 Regulatory and safety information Table 6 lists Safety compliance for various jurisdictions. Table 6: Safety compliance Jurisdiction Standard United States UL 60950-1 Canada CSA 60950-1-30 Safety of Information Technology Equipment European EN 60950-1 Community Australia/New AS/NZS Zealand 60950.1:2003 Description Safety of Information Technology Equipment ITE equipment - Safety - Part 1: General requirements Safety of Information Technology Equipment...

  • Page 49: Other

    This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/css/ appmanager/public/support. Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment...

  • Page 50: Using Your Avaya 1120E Ip Deskphone

    Using your Avaya 1120E IP Deskphone Using your Avaya 1120E IP Deskphone After you familiarize yourself with the Avaya 1120E IP Deskphone features, you can start to use the IP Deskphone. Getting started This section provides information about how to use the IP Deskphone.

  • Page 51: Before You Begin

    Your IP Deskphone is designed for use in an indoor environment only. CAUTION Do not plug your Avaya 1120E IP Deskphone into an Integrated Service Digital Network (ISDN) connection. Severe damage to the Avaya 1120E IP Deskphone can result. Connecting the components Figure 9 on page 102 shows the connections on the IP Deskphone.
  • Page 52 Using your Avaya 1120E IP Deskphone Figure 9: IP Deskphone connections Accessory Expansion Module port Connector WARNING Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use. Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone.

  • Page 53: Removing The Stand Cover

    “Wall-mounting the IP Deskphone (optional)” on page 58 Figure 10: Wall-mount lever WARNING Your Avaya 1120E IP Deskphone is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located under the Handsfree key as indicated in the previous figure, to release the base and pull it away from the IP Deskphone.

  • Page 54: Connecting The Ac Power Adapter (Optional)

    Connecting the AC power adapter (optional) Your IP Deskphone supports AC power and Power over Ethernet (PoE) options, including IEEE 802.3af standard power. For AC power, use the Avaya AC adapter only. You can order the optional Avaya AC adapter (N0023000) separately. WARNING Use only the approved Avaya AC Adapter (model #N0023000) with your IP Deskphone.

  • Page 55: Connecting The Handset

    4. Thread the handset cord through the channels in the stand so that it exits behind the handset on the right side, using the handset cord exit in the stand base marked with the page Using your Avaya 1120E IP Deskphone symbol on the back of symbol as shown in Figure 11 on...

  • Page 56: Connecting The Headset (Optional)

    Using your Avaya 1120E IP Deskphone Connecting the headset (optional) Perform the following procedure to connect the optional headset to the IP Deskphone. 1. On the back of the IP Deskphone, plug the headset connector into the RJ-9 headset jack marked with the ) symbol.

  • Page 57: Connecting The Lan Ethernet Cable

    RJ-45 connector marked with the % 2. Thread the cable through the channel marked with the ( 3. Connect the other end of the cable to the LAN connector on the back of your PC. Using your Avaya 1120E IP Deskphone symbol. symbol.

  • Page 58: Installing Additional Cables

    Method A Wall-mounting the IP Deskphone (optional) You can mount your Avaya 1120E IP Deskphone on a wall either by: (method A) using the mounting holes on the bottom of the IP Deskphone stand or (method B) using a traditional-style wall-mount box with an RJ- 45 connector and 15 centimeter (cm) (6-inch) RJ-45 cord (not provided).
  • Page 59 5. When the lower screws are snug, install the IP Deskphone on the mounting screws, and then tighten the top screws. Figure 13: Rotate the IP Deskphone into the wall mount position Using your Avaya 1120E IP Deskphone “Removing the stand (Method A). You need to Tilt lever...

  • Page 60: Entering Text

    Ensure the IP Deskphone is securely locked in position. Attention: To add an Expansion Module for Avaya 1100 Series IP Deskphones see Expansion Module for Avaya 1100 Series IP Deskphones (SIP Software) User Guide (NN43110-301).

  • Page 61: Entering Text Using The Ip Deskphone Dialpad

    To create names or words that contain two adjacent letters that appear on the same button, for example, the word press, you can do the following: 1. To enter the first character, press the dialpad key 6. 2. Pause briefly. Using your Avaya 1120E IP Deskphone abc/123 context-sensitive soft key. abc/...
  • Page 62 Using your Avaya 1120E IP Deskphone 3. To enter the next letter, press the dialpad key 6 twice to cycle to the letter r. When entering alphanumeric information, the represents the characters in character, press the dialpad number until you reach the one you need. For example, to enter a question mark...

  • Page 63: Enabling And Disabling The # Ends Dialing Feature

    You can enable the IP Deskphone to use the octothorpe (#) symbol to immediately dial the address or phone number. To enable the # Ends Dialing feature: Prefs Back Using your Avaya 1120E IP Deskphone Name semi-colon tilde equal plus numeral 1 1.
  • Page 64 Using your Avaya 1120E IP Deskphone To disable the # Ends Dialing feature: Prefs Back 1. To turn off # Ends Dialing, press the Prefs context-sensitive soft key, and then select Misc Options. Highlight Ends Dialing and press the context-sensitive soft key.

  • Page 65: Configuring The Dialpad To Alphanumeric Dialing

    Configuring the dialpad to alphanumeric dialing To eliminate the need to press the when you enter text, you can configure the Avaya 1120E IP Deskphone dialpad default to alphabetic mode. To configure the dialpad to alphabetic mode as the default:...

  • Page 66: Entering Text Using The Usb Keyboard

    Using your Avaya 1120E IP Deskphone Back Entering text using the USB keyboard You can connect a USB keyboard to the USB port of your IP Deskphone to enter text and numbers, access some features, and duplicate some functions. For example, to dial a directory number, you can use the keyboard number pad to enter digits and the asterisk (*) and octothorpe (#) characters and you can use the alphabetic keys to enter text.
  • Page 67 Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation Cluster Enter Enter Using your Avaya 1120E IP Deskphone...

  • Page 68: Accessing The Avaya 1120E Ip Deskphone

    You require a log on ID and a password to log on to a server with your Avaya 1120E IP Deskphone. Logging on Whenever you log on to your Avaya 1120E IP Deskphone you must do the following: • confirm your logon ID •...

  • Page 69: Automatic Login

    “Configuring the domain” on page 69 • “Selecting a language” on page 71 • “Logging on to your Avaya 1120E IP Deskphone” on page 72 • “Configuring the duration of the login” on page 76 • “Selecting a location” on page 78 •...
  • Page 70 Accessing the Avaya 1120E IP Deskphone Note 1: You must enter the admin password to edit domains. Note 2: Check with your system administrator before editing or changing domains. To change the domain: Domain Select Back 1. Press the Domain context-sensitive soft key to change the current domain.

  • Page 71: Password Protection For Domains

    Accessing the Avaya 1120E IP Deskphone Password protection for domains This feature supports admin password protection for editing of the domain and is not required for switching domains. If you log on using the administrator password, you can use the editing domain option for both the Current Domain state and Domain List state.

  • Page 72: Logging On To Your Avaya 1120E Ip Deskphone

    Back Logging on to your Avaya 1120E IP Deskphone You need to log on to your Avaya 1120E IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot. 1. Choose one of the following: —...
  • Page 73 If Authentication is enabled by your system administration, you can enter your authentication ID independent of your user ID. The authentication ID is used when the server challenges the IP Deskphone. To logon to the IP Deskphone Accessing the Avaya 1120E IP Deskphone 1. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input.
  • Page 74 Accessing the Avaya 1120E IP Deskphone Login Login Login 3. Press the Login context-sensitive soft key. If Authentication is enabled by your system administration, you are presented with the Authentication ID screen. The authentication ID is autofilled with your user ID.
  • Page 75 Accessing the Avaya 1120E IP Deskphone 4. Enter your password by using the dialpad. Note 1: When you enter your password, the last character entered appears. However, all previous characters are hidden. Note 2: When you enter your password and you use the navigation key to...

  • Page 76: Configuring The Duration Of The Login

    Accessing the Avaya 1120E IP Deskphone Configuring the duration of the login After you enter your logon ID and password the appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the phone until you log off.

  • Page 77: Logging On Multiple User Accounts

    Cancel Logging on multiple user accounts The Avaya 1120E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. For more information about logging on multiple users, see “Multiuser”...

  • Page 78: Timed Logoff While On A Call

    Accessing the Avaya 1120E IP Deskphone Timed logoff while on a call When the login time expires while you are on a call, you can do one of the following at the prompt: • Press the context-sensitive soft key to log off immediately.
  • Page 79 Accessing the Avaya 1120E IP Deskphone information, see “Viewing the IP Deskphone information” on page 284.)

  • Page 80: User Profile

    Accessing the Avaya 1120E IP Deskphone User Profile Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your IP Deskphone. If you delete your User Profile, the IP Deskphone reboots, and you must log on and create a new User Profile.

  • Page 81: Overwriting Your Personal Address Book

    Note: In case of login failures, the IP Deskphone displays the message “Failed to login user” and then automatically returns to the login screen. Figure 16: Logon confirmation screen Accessing the Avaya 1120E IP Deskphone 81. Press the context- context-...

  • Page 82: Logging Off From The Ip Deskphone

    Back Logging off multiple user accounts The Avaya 1120E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. By logging off of the primary account, all other accounts log off automatically.

  • Page 83: Making An Emergency Call

    Making an emergency call You can use the Avaya 1120E IP Deskphone to make an emergency call to the Public Safety Answering Point (PSAP) from any accessible screen without logging on. When you pick up the handset, press the handsfree button or headset button without logging on, a message “Emergency calls only”...

  • Page 84: Location Information

    Accessing the Avaya 1120E IP Deskphone Send Location information When you make an emergency call, the IP Deskphone provides the PSAP with the location information of the IP Deskphone. The IP Deskphone receives the location information when the IP Deskphone is first plugged in to the network and then stores it.
  • Page 85 Accessing the Avaya 1120E IP Deskphone Figure 18: Phone location display You can obtain location information only if it has been configured on your system.

  • Page 86: Configuring The Avaya 1120E Ip Deskphone

    Configuring the Avaya 1120E IP Deskphone You can adjust a few settings of the Avaya 1120E IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.

  • Page 87: Creating The Idle Screen Text Display

    You can create a text to display on the screen, while the IP Deskphone is idle. To create the idle screen display text: Prefs Configuring the Avaya 1120E IP Deskphone 2. Press the Left/Right increase or decrease the display contrast level.

  • Page 88: Configuring The Backlight Screensaver

    Configuring the Avaya 1120E IP Deskphone Save Back Configuring the Backlight Screensaver To configure the amount of time the LCD screen remains backlit Prefs Apply Cancel 4. Choose one of the following: — Press the Save soft key to save the idle screen text display.

  • Page 89: Configuring Menu Auto Back-Out

    IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive. To configure Menu Auto back-out: Prefs Select Back Configuring the Avaya 1120E IP Deskphone 1. Press the Prefs context-sensitive soft key, choose Display, and then Auto back-out.
  • Page 90 Configuring the Avaya 1120E IP Deskphone Select Back Note: When you enter the Auto back-out menu, the current configuration for the Menu Auto back-out time is pre-selected (highlighted) on the list. When you press the Select flagged to commit to the configured preferences (done after the idle screen is displayed), and is used for menu auto back-outs from that point forward.

  • Page 91: Selecting A Ring Pattern

    You can use the ring pattern feature to select the ring pattern for an incoming call. To select the ring pattern for an incoming call: Prefs Select Test Back Configuring the Avaya 1120E IP Deskphone 1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Ring Pattern.

  • Page 92: Adjusting The Volume

    Configuring the Avaya 1120E IP Deskphone Adjusting the volume You can adjust the volume of the IP Deskphone for the following: • Ring Volume • Handset Volume • Headset Volume • Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the volume.
  • Page 93 Configuring the Avaya 1120E IP Deskphone 2. To adjust the ring volume of an incoming 3. Choose one of the following: Back call do one of the following: — Press the Left/Right — Press the Volume fixed keys to increase or decrease the volume.

  • Page 94: Adjusting The Volume Of The Handset, Headset, And Handsfree Mode

    Configuring the Avaya 1120E IP Deskphone Adjusting the volume of the Handset, Headset, and Handsfree mode You can adjust the volume for the handset, headset, and the handsfree speaker of the IP Deskphone. To adjust the volume of the handset:...
  • Page 95 You can adjust the headset volume on the IP Deskphone. To adjust the headset volume: Prefs Back You can adjust the handsfree mode volume on the IP Deskphone. Configuring the Avaya 1120E IP Deskphone 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Headset.
  • Page 96 Configuring the Avaya 1120E IP Deskphone To adjust the handsfree mode volume: Prefs Back 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handsfree. 2. To adjust the handsfree volume use one of the following methods: —...

  • Page 97: Selecting A Language

    IP Deskphone. To select a language: Prefs Change Select Back Configuring the Avaya 1120E IP Deskphone 1. Press the Prefs context-sensitive soft key, and then select Language. The current language displays. 2. Press the Change key to change the language.

  • Page 98: Selecting The Date And Time Format

    Configuring the Avaya 1120E IP Deskphone Selecting the date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select a date format: Prefs Change Change 1. Press the Prefs...
  • Page 99 You can select a time zone for your IP Deskphone. To select a time zone: Prefs Change Change Configuring the Avaya 1120E IP Deskphone 6. Choose one of the following: — Press the Select soft key to save the format and return to the Time Format menu.
  • Page 100 Configuring the Avaya 1120E IP Deskphone Select Back You can select the time zone format for your IP Deskphone. To select a time format: Prefs Change 5. Press the Up/Down scroll through and highlight the time zones. Note: Time zones are listed based on GMT format, for example: —...

  • Page 101: Usb Headset

    USB headset You can attach only one USB headset to the Avaya 1120E IP Deskphone. (If you add an additional USB headset, the IP Deskphone ignores it without any message.) When you connect the USB headset to the USB port of the IP Deskphone, the IP Deskphone configures the headset to work with it.

  • Page 102: Headset Menu

    Configuring the Avaya 1120E IP Deskphone Table 9: Supported USB headset types Headset type Avaya Enhanced USB Headset Adapter Avaya Mobile USB Headset Adapter Plantronic CS50/CS60 Wireless USB Headsets GN Netcom 9300 series wired and wireless USB headsets Algo Analog Terminal...
  • Page 103 Configuring the Avaya 1120E IP Deskphone Figure 20: Preferences menu with Headset menu item On the IP Deskphone, after you select the Prefs, Audio, and Headset Selection menu items, use the Headset screen to select the desired headset and corresponding functional parameters.
  • Page 104 Configuring the Avaya 1120E IP Deskphone Table 10 on page 104 describes the configuration options on the Headset screen. Table 10: Configuration options on the Headset screen (Part 1 of 3) Option Active Headset Device Wired Headset Type Function Select the active headset device;...
  • Page 105 Table 10: Configuration options on the Headset screen (Part 2 of 3) Option Enable HID Commands MHS Headset Type Configuring the Avaya 1120E IP Deskphone Function Enable HID Commands only if USB headset is selected. The checkbox is used to enable...

  • Page 106: Presence Of Usb Headset

    Configuring the Avaya 1120E IP Deskphone Table 10: Configuration options on the Headset screen (Part 3 of 3) Option MHA Back Light The changes in the menu take effect immediately if the device is attached. The active voice path switches to the selected headset if you are on an active call.

  • Page 107: Audio Format Selection

    IP Deskphone. Table 11: Supported USB audio formats Audio Parameters Audio Format Subframe size Bit Resolution Configuring the Avaya 1120E IP Deskphone Values PCM only 16 bits...

  • Page 108: Generic Usb Headset

    USB headset is used in an active call. Avaya USB headset adapter with HID When you enable the HID support for Avaya USB Mobile or Enhanced adapter, then the IP Deskphone makes use of the UI elements on the Values Continuous (0) or Discrete (>...
  • Page 109 Both type of USB headsets are stimulus devices, as the IP Deskphone can have complete control of the LEDs. page 109 lists the features of the Avaya USB headset Adapter. Table 12: Avaya USB headset adapter with HID support Feature...
  • Page 110 External Alerter Incoming Call Caller ID Information Description When a Avaya USB Mobile or Enhanced Headset is connected to the IP Deskphone, after enumeration, the IP Deskphone flashes the LEDs on the headset for a short duration to indicate the headset is ready to use.
  • Page 111 Feature Call Answer Outgoing Call Call Release Call Mute Configuring the Avaya 1120E IP Deskphone Description You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook (Green) key on the adapter. After a call is answered, audio data flows between the IP Deskphone and the headset adapter through the USB.

  • Page 112: Third-Party Usb Headsets With Hid

    Configuring the Avaya 1120E IP Deskphone Feature Volume Up/Down Audio Processing Table 13 on page 112 lists the Avaya USB adapter key mappings. Table 13: Avaya USB adapter key mappings Keys on adapter Blue Key Green Key Red Key Mute Key Volume Up/Down The Blue key is mapped to the Expand key on the IP Deskphone.
  • Page 113 The HID support of third-party USB headsets performs differently from the Avaya Headset. The headsets are independent devices with an internal state machine to control LED operations and headset behavior. Table 14 on page 113 lists the features of a third–party USB headset with HID support.
  • Page 114 Configuring the Avaya 1120E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 2 of 5) (Part 2 of 5) Feature LEDs Attached Indicator Back Light Message Waiting External Alerter Incoming Call Caller ID Information Description Both types of headsets have LEDs on the base station for status indication.
  • Page 115 Table 14: Third-party USB headset with HID support features (Part 3 of 5) (Part 3 of 5) Feature Call Answer Outgoing Call Configuring the Avaya 1120E IP Deskphone Description You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook equivalent key on the headset.
  • Page 116 Configuring the Avaya 1120E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 4 of 5) (Part 4 of 5) Feature Call Release Call Mute Volume Up/Down Description You can release an incoming call or an outgoing call by pressing either the...

  • Page 117: Analog Terminator Adapter For Analog (500/2500-Type) Telephone Or Fax Machine

    An analog (500/2500-type) telephone or fax machine that supports Calling Line ID displays the information on the screen. Configuring the Avaya 1120E IP Deskphone Description Same as the wired headset. Both headsets support Wideband audio.
  • Page 118 Configuring the Avaya 1120E IP Deskphone Table 15 on page 118 displays the characteristics of ATA. Table 15: Summary of ATA characteristics (Part 1 of 3) Feature Key Events LEDs Attached Indicator Back Light Message Waiting External Alerter Incoming Call...
  • Page 119 Call Answer Outgoing Call Call Release Call Mute Volume Up/Down Configuring the Avaya 1120E IP Deskphone Description You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook key on the attached analog device. After a call...
  • Page 120 Configuring the Avaya 1120E IP Deskphone Table 15: Summary of ATA characteristics (Part 3 of 3) Feature Audio Processing Description Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only.

  • Page 121: Making A Call

    Making a call This section describes the methods you can use to make a call. You can make a call from your IP Deskphone using one of the following: • “Making a call using off-hook dialing” on page 122 • “Making a call using on-hook dialing”...

  • Page 122: Making A Call Using Off-Hook Dialing

    Making a call Making a call using off-hook dialing To make a call using off-hook dialing: 1. Make a call by using one of the following off-hook dialing methods: — Press the Line — Lift the handset — Press the Headset —...
  • Page 123 Redial VMail Alex Send — Press the Redial soft key to dial the last dialed number. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered. — Press the Msgs soft key and then select from the Messages your voice mail.

  • Page 124: Making A Call Using On-Hook Dialing

    Making a call Making a call using on-hook dialing You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook. Note: When you use this method, you cannot toggle between alphabetic or numeric input. To make a call using on-hook dialing: Chad Using handsfree calling...
  • Page 125 To end a handsfree call: To mute a handsfree call: To switch from the handsfree to handset mode: To switch from the handset mode to handsfree mode: Press the Goodbye 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation.

  • Page 126: Using Call Subjects

    Making a call To use a headset: To switch from handsfree to headset: Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact. Use this feature to indicate to the contact the reason for the call. The IP Deskphone contact displays a message, such as Weekly report call or Daily status when they receive the call.
  • Page 127 To enter a call subject from a list: Subject Select 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you are making. A list of Call Subjects appears on the LCD screen. 2. Choose one of the following: —...
  • Page 128 Making a call Save Clear Back To create a new call subject while initiating a call: Subject 5. Choose one of the following: — Press the Save soft key to continue. — Press the Clear soft key to clear the text. —...

  • Page 129: Managing Call Subjects

    Save Clear Back Managing Call Subjects You can create a list of Call Subjects to have ready to use when you initiate a phone call. The number of Call Subjects that are stored on the IP Deskphone depends on how the IP Deskphone was initially configured. You can modify, delete, and add Call Subjects while the IP Deskphone is in the idle state.

  • Page 130: Deleting A Call Subject

    Making a call Save Back Deleting a Call Subject You can delete a Call Subject while the IP Deskphone is idle. 2. Press the context-sensitive soft key to create new Call Subject. Note: If the Call Subject list is full, then the option to add a new Call Subject is not available.

  • Page 131: Editing A Call Subject

    To delete a Call Subject while the IP Deskphone is idle: Prefs Delete Back Editing a Call Subject You can edit a Call Subject while the IP Deskphone is idle. 1. Press the Prefs context-sensitive soft key, select Feature select Call Subject 2.
  • Page 132 Making a call To edit a Call Subject while the IP Deskphone is idle: Prefs Edit Save Back 1. Press the Prefs context-sensitive soft key, select Feature select Call Subject 2. Press the Up/Down scroll through and highlight the Call Subject to edit.

  • Page 133: Receiving A Call

    Receiving a call When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. The incoming call forces the screen to exit active menu activities and takes precedence over a pop-up Instant Message (IM). Caller identification When you receive an incoming SIP call, the Caller ID information appears on the LCD screen.

  • Page 134: Answering An Incoming Call

    Receiving a call Figure 23: Incoming call screen Answering an incoming call When you can answer an incoming call, you can choose one of four methods. To answer an incoming call: Answer Redirecting an incoming call When you receive a call, you can choose to redirect the call to another destination without answering the call.
  • Page 135 To redirect a call, press the SIP address or phone number where you want the call redirected, use one of the following methods: • Enter the SIP address or phone number by using the dialpad. • Select a contact from the Address Book, Call Inbox, or Call Outbox. To redirect an incoming call by using the dialpad: Redrct Redrct...
  • Page 136 Receiving a call To redirect a call by using the Address Book, Call Inbox, or Call Outbox: Redrct Select Back Redrct 1. Press the Redrct context-sensitive soft key to redirect an incoming call. 2. To select a SIP address to redirect the call, do one of the following: —...

  • Page 137: Declining An Incoming Call

    Declining an incoming call You can decline an incoming call by pressing the sensitive soft key. You can decline a call with or without giving a reason. You can create custom decline reasons, and you have the option of selecting one. If you do not choose a custom decline reason, the IP Deskphone sends the default message: User has declined call.

  • Page 138: Creating A New Call Decline Reason

    Receiving a call Send Back Creating a new Call Decline Reason You can create an new Call Decline Reason. To create a New Decline Reason during an incoming call: Decline 3. Choose one of the following: — Press the Send soft key to send the selected decline reason to the caller.

  • Page 139: Managing Call Decline Reasons

    Send Back Managing Call Decline Reasons You can create Call Decline Reasons that you can access when you want to decline an incoming call. Also, you can edit and delete Call Decline Reasons from the list of Call Decline Reasons you create. To create a Call Decline Reason: Prefs 5.
  • Page 140 Receiving a call Save Back To delete a Call Decline Reason: Delete Back 4. Choose one of the following: — Press the Save soft key to save the new Call Decline Reason. — Press the Back soft key to return to the previous menu without saving the new Call Decline Reason.

  • Page 141: Ignoring An Incoming Call

    To edit a Call Decline Reason: Edit Save Back Ignoring an incoming call You can terminate an incoming call alert without answering the call or sending a Decline Call reason by pressing the soft key or by pressing the hear the ringing tone but is unaware that you are ignoring the call. 1.
  • Page 142 Receiving a call You can configure the Call Ignore feature to either Local or Network. When Call Ignore is configured to Local, only that IP Deskphone is affected, and it stops ringing when you press the soft key. When Call Ignore is configured to Network and you press the Ignore context-sensitive soft key, the IP Deskphone stops ringing, and a message is sent to the network indicating that you are busy at all SIP...

  • Page 143: Receiving Intercom Calls

    Ignore Receiving intercom calls Your IP Deskphone can be part of an intercom group. After you receive a call from the intercom group, the following occurs: • You receive a call notification and the IP Deskphone rings; the display is similar to the display of a normal call. •...
  • Page 144 Receiving a call • The IP Deskphone blocks all key events, such as line keys and digit keys, except for the Volume up and down keys, the Mute on and off key, and the Release key (Goodbye key). • If you are on an active call, the IP Deskphone does not auto-answer the page call.

  • Page 145: The Address Book

    The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message (IM).You can access the Address Book while on a call and start a new call from the highlighted contact.

  • Page 146: Initiating A Call From The Address Book

    The Address Book SIP address, and designation of contact or not as Friend appears. See Figure 25 on page 146. When you view the details of a contact, you can: • Send an IM. For more information, see Message” on page 184.
  • Page 147 To initiate a call to a contact stored in the Address Book: View Call Back 1. Press the Directory contact from the Address Book to call. 2. Press the Up/Down highlight a contact on the list. 3. Press the View context-sensitive soft key to make a call to the contact.

  • Page 148: Adding A Contact To Your Address Book

    The Address Book Adding a contact to your Address Book You can add a new contacts to the Address Book of the Avaya 1120E IP Deskphone. To add a contact to your Address Book: View Next Back 1. Choose one of the following: —...

  • Page 149: Editing A Contact In Your Address Book

    Back Editing a contact in your Address Book You can edit a contact in your Address Book. To edit a contact in your Address Book: 5. Do one of the following to complete the entry: — Press the context-sensitive soft key to add the contact to a group and then select the group for the contact to be added.
  • Page 150 The Address Book View Edit Next Back 2. Press the Up/Down highlight the contact you want to edit, and then press the View sensitive soft key. 3. Press the Edit context-sensitive soft key to edit the contact information. 4. Press the abc/123 context-sensitive soft key to toggle between alphabetic and...
  • Page 151 7. Use the dialpad to enter a new phone number or new SIP address (URI) for the contact. Next 8. Choose one of the following: — Press the Back — Press the 9. Do one of the following to complete the entry: —...
  • Page 152 The Address Book To delete a contact from your Address Book: View Edit Delete Back 10. Press the context-sensitive soft key to complete the entry and return to the previous menu. 1. Press the Up/Down highlight the contact you want to delete and press the View soft key.

  • Page 153: Copying Information To The Address Book

    Copying information to the Address Book To copy information from the Call Inbox or the Address Book use the Copy Note: If you press the message, No content selected for copying appears on the screen. This message does not appear when an IM pop-up appears. To copy a contact to the Address Book: Select Call Outbox...
  • Page 154 The Address Book Next Back Next Back 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter a name for the new entry. 5. Choose one of the following: — Press the Next context-sensitive soft key to continue.

  • Page 155: Searching For A Contact In The Address Book

    Back Searching for a contact in the Address Book When you access the IP Deskphone Address Book you can perform a search for a contact using one of the following methods: • Index Search (performs a search based on the index number you enter) 8.

  • Page 156: Using The Search Feature In The Address Book

    1st Character Search (performs a search based on the first character you enter) • Name Search (performs a search based on the name you enter) To change the method the Avaya 1120E IP Deskphone uses to search. Prefs Change Select...

  • Page 157: Using The Search Feature

    item on the list. For example, if the address you need is item 28 on the list, you must enter the digit 8 quickly after entering the digit 2. • 1st Character Search—to search for a contact whose name begins with the letter d, using the dialpad, press the d (3) key on the dialpad.
  • Page 158 The Address Book Select Search Back 2. Press the Up/Down then press the Select soft key to choose a search criteria: — 1. User Name — 2. Name — 3. Phone Number 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters.

  • Page 159: Using Global Search

    Call Search Exit Search Exit Using Global Search You can perform a global search for a contact. To perform a Global Search for a contact: 6. When a search result is successful, you can do one of the following: — Press the Up/Down to highlight a contact, from the search result and press the...
  • Page 160 The Address Book Select Back 2. Press the Up/Down then press the Select soft key to choose a search criteria: — 1. User Name — 2. Name — 3. First Name — 4. Last Name — 5. Phone Number 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and...
  • Page 161 6. When a search result is successful you can do one of the following: — Press the Call — Press the Save A confirmation screen appears. You can edit the name you save in the Address book. Press the soft key to accept the entry. Press the context-sensitive soft key to designate whether the new entry is a friend.
  • Page 162 The Address Book Back 8. When a search result is not successful, you can do one of the following: — Press the context-sensitive soft key to return to the search menu and begin a new search. — Press the Back soft key to return to the previous screen.

  • Page 163: Call Inbox

    Call Inbox While your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller • SIP address • Time of the call •...

  • Page 164: Accessing The Call Inbox

    Call Inbox Accessing the Call Inbox You can access the Call Inbox and initiate a call when the IP Deskphone • Idle. For more information, see not on a call” on page • Active. For more information, see Inbox during a call” on page Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call.
  • Page 165 3. Do one of the following: Enter — To place a call to the selected — To view the details of a highlighted — To leave the detail view and return to — Press the Missed — The — Press the Delete Exit —...
  • Page 166 Call Inbox Table 16 on page 166 provides a list of additional user interactions for the main inbox screen. Table 16: Additional user interactions Item Function Use the Enter key to place a call to the selected address using the primary login of the IP Deskphone.

  • Page 167: Viewing The Details Of A Call In The Call Inbox

    Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox: Enter Prev Next Back Managing missed calls When you do not answer incoming calls, the number of new calls appears on the IP Deskphone LCD screen.
  • Page 168 Call Inbox To view missed calls: Delete 1. Press the Msg/Inbox Missed context-sensitive soft key. 2. Press the Up/Down highlight a call from the list of missed calls. 3. Press the Right context-sensitive soft key to view the details of the missed call. Note: You manage the missed call the same as any call that is in your Call Inbox.

  • Page 169: Missed Calls Notification

    Exit Missed Calls Notification You can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without having to select each missed call. Figure 27 on page 169 displays the Message options screen. Figure 27: Messages screen Changing the Missed Calls Notification behavior: Msgs...
  • Page 170 Call Inbox Select Auto Manual 3. Choose one of the following: — Press the Select soft key. — Press the Back soft key to abort the changing of the configurations and return to the Message Options screen. If you press the Select soft key, one of the following messages appears (based on the current setting of...

  • Page 171: Initiating A Call From The Call Inbox

    Initiating a call from the Call Inbox When you receive a call that is missed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call Inbox, press the select Inbox...

  • Page 172: Deleting Calls In Your Call Inbox

    Call Inbox Edit Call Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you view the missed calls and select delete, only the missed calls are deleted. To delete calls from your Call Inbox: Delete 4.

  • Page 173: Accessing The Calls In Your Call Inbox During A Call

    AllUsr Accessing the calls in your Call Inbox during a call You can access the calls in your Call Inbox while you are in an active call. To access the calls in your Call Inbox during a call: Select Back 3.

  • Page 174: Call Outbox

    Call Outbox Call Outbox The Call Outbox keeps a record of all outgoing calls made from your IP Deskphone. You can add the contact details of the calls in your outbox to your Address Book. You can access the following details about the outgoing calls: •...

  • Page 175: Accessing The Call Outbox

    Accessing the Call Outbox You can access the Call Outbox and initiate a call when the IP Deskphone is: • Idle. For more information, see on page 176. • Active. For more information, see Outbox during a call” on page Managing calls in the Call Outbox while not on a call You can manage calls in the Call Outbox while you are not in an active...

  • Page 176: Initiating A Call From The Call Outbox

    Call Outbox Delete Exit Initiating a call from the Call Outbox Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Outbox entry must have a DN to initiate a call. To initiate a call from the Call Outbox: 4.

  • Page 177: Deleting Calls From Your Call Outbox

    Call Deleting calls from your Call Outbox You can delete calls from your Call Outbox. To delete calls from your Call Outbox: Delete 4. You can initiate a call from the highlighted call of the Call Outbox list or from the details of a caller screen, by doing one of the following: —...

  • Page 178: Viewing The Details Of A Call In The Call Outbox

    Call Outbox AllUsr Viewing the details of a call in the Call Outbox You can view details of a call in the Call Outbox. 3. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to delete the highlighted call. —...

  • Page 179: Accessing The Calls In Your Call Outbox During A Call

    To view details of a call in the Call Outbox: Call Prev Next Back Accessing the calls in your Call Outbox during a call You can access the calls in your Call Outbox during an active call. To access the calls in your Call Outbox during a call: 1.
  • Page 180 Call Outbox Select Back 2. Press the Up/Down highlight a call from the list of calls in your Call Outbox. 3. Choose one of the following: — Press the Select soft key to initiate a call to the highlighted caller. Note: This places the current call on hold, if it is not already on hold.

  • Page 181: Instant Messaging

    When this exception occurs, the IM goes directly to the IM Inbox, and the blue LED activates. Figure 29 on page 182 shows the IM pop-screen on the Avaya 1120E IP Deskphone. Instant Messaging...

  • Page 182: Configuring Instant Messaging Pop-Ups

    Instant Messaging Figure 29: Instant Message pop-up When an IM pop-up appears you can do the following: • Press the View context-sensitive soft key to view the complete details of the IM. • Press the Prev context-sensitive soft key to skip to a previous IM (if applicable).

  • Page 183: Configuring Im Audible Alert

    Select Back Configuring IM audible alert You can configure the IP Deskphone to audibly alert you when a new IM arrives. The IP Deskphone audibly alerts you when the IP Deskphone is idle or while on a call. You can also choose to disable the audible alert of the IM feature.

  • Page 184: Composing An Instant Message

    — Access the list of IMs by pressing Expand — To compose an IM from the Avaya 1120E IP Deskphone Address Book, select an address and press the sensitive soft key. context-sensitive context-sensitive “Viewing the...

  • Page 185: Instant Message Inbox/Outbox

    Next Back Send Back Instant Message Inbox/Outbox The IM Inbox contains a list of all incoming and outgoing Instant Messages. You can filter the IM list to track a series of correspondence to 2. Press the abc/123 context-sensitive soft key to toggle between numeric and alphabetic input.

  • Page 186: Accessing Instant Messages

    Instant Messaging a contact. The lit blue LED indicates the arrival of a new IM. An icon indicates the status of the IMs in your Instant Message Inbox/Outbox as follows: Unread Read Replied to Sent No icon Accessing Instant Messages You can access and view the contents of the Instant Message Inbox/ Outbox.
  • Page 187 2. Press the highlight an IM from the list of Instant Messages in your IM Inbox/Outbox. Note: When you want to view only IMs from a specific contact, press the User context-sensitive soft key to filter all IMs based on the lM that you highlight. The LCD screen shows the list of all IMs from that contact.

  • Page 188: Viewing The Content Of An Instant Message

    Instant Messaging Viewing the content of an Instant Message When you view the content of an Instant Message, you can do the following: • Reply to the Instant Message. See on page 188. • Initiate a Call to the contact. See Message”...

  • Page 189: Initiating A Call From An Instant Message

    Send Back Initiating a call from an Instant Message To initiate a call from the IM Inbox, press the Msgs context-sensitive soft key, and then select from the menu. Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, you cannot initiate a call from an Instant Message.

  • Page 190: Deleting An Instant Message

    Instant Messaging View Call Deleting an Instant Message To delete a single IM, all the IMs from one contact, or all the IMs in your IM Inbox complete the necessary steps in the following procedure. Msgs View 3. Press the View context-sensitive soft key to access the IM.
  • Page 191 3. Select one of the following context- Delete sensitive soft keys: — Press the Back — Press the Instant Messaging Delete context-sensitive soft key to clear all IMs from the IM Inbox/Outbox. Back context-sensitive soft key to return to the previous screen.

  • Page 192: While On An Active Call

    While on an active call While on an active call You can use the following features during an active call: • “Making a new call” on page 192 • “Placing a call On Hold” on page 194 • “Using 3-way calling” on page 202 •...

  • Page 193: Initiating A Call Using The Active Call Context-Sensitive Soft Key Menu

    Initiating a call using the active call context-sensitive soft key menu You can initiate a call using the active call context-sensitive soft key menu. To initiate a call using the active call context-sensitive soft key menu: Conf More… NewCall Back Call Waiting While you are on an active call and you receive an incoming call.

  • Page 194: Placing A Call On Hold

    While on an active call can also redirect the new call, decline the new call, transfer the new call, or ignore the new call. For more information, see page 133. Placing a call On Hold Use the Hold feature when you are talking to one contact and want to perform another action, such as answer a new incoming call, transfer a call, or initiate a new call.

  • Page 195: Multiple Calls On Hold

    To retrieve a call on hold: chad Multiple calls On Hold When you have more than one call on hold, use the navigation key to highlight a call on the LCD screen. You can perform an action with that call by using the context-sensitive soft keys on the In-call menu list. The context-sensitive soft keys displayed vary depending on the type of call that is currently selected.
  • Page 196 While on an active call Join context-sensitive soft key appears when there are multiple calls on the IP Deskphone that can be joined for a conference call or 3-way calling. context-sensitive soft keys for the multiple calls In-call display screen Join NewCall Audio/Actvate...
  • Page 197 more… When you press the more.… the following context-sensitive soft keys appear on the menu list. Trnsfer RlsCall While on an active call Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. When you press the more…...
  • Page 198 While on an active call Park more… When you press the more… time, the following context-sensitive soft keys appear on the menu list. Retrve Conf Press the Park context-sensitive soft key to park the current call. Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys.
  • Page 199 Prefs Press the display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings and to configure a USB headset. 3. Feature Options—use to configure the following: —...
  • Page 200 While on an active call Prefs more… 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7. USB Locks—use to lock or unlock the following USB devices: — USB Mouse —...
  • Page 201 To access a call on hold when multiple calls are on hold: Chad To make a call on hold the active call: Actvate While on an active call 1. Press the Up/Down highlight a call on hold. 2. To retrieve the highlighted call on hold do one of the following: —...

  • Page 202: Using 3-Way Calling

    While on an active call Using 3-way calling When you have more than one call and you want to join the incoming calls into one call, you can use 3-way calling or create a conference call. Note: Your system administrator or service provider must enable 3- way calling and conference calls for your IP Deskphone.
  • Page 203 While on an active call Figure 32: 3-way Call Note 1: If you receive a new call during a 3-way call, you can answer the new call as usual. The IP Deskphone automatically puts the 3- way call on hold. If you want to join the new caller to a 3-way call, you must initiate a conference call with the server and join all callers to the conference call.

  • Page 204: Configuring A Conference Call

    While on an active call Configuring a conference call When you want to invite three or more callers to a call, you can configure a conference call using the IP Deskphone. The call server handles conference calls. You can join incoming calls to the conference call, or you can join calls that you initiate.

  • Page 205: Ad Hoc Conferencing When Connecting To The Call Server

    To join a call to an existing conference call: Join Ad hoc conferencing when connecting to the Call Server This feature allows you to make ad hoc conference calls when you connect to the Call Server. Note: Your system administrator must enable ad hoc conferencing before you connect to the Call Server.
  • Page 206 While on an active call Figure 33: Current Domain page The context-sensitive soft keys available for viewing the conference details of the current domain are as follows: • Domains—to select the domain. • Edit—to edit the conference details. • PgDwn—to move to the next screen containing conference parameters.

  • Page 207: Edit Domain Page

    Figure 34: Domain page with conference parameters The context-sensitive soft keys available on the conference parameters page are as follows: • Domains—to select the domain. • Edit— to open the Edit Domain page that allows you to edit the conference details. •...
  • Page 208 While on an active call Figure 35: Edit Domain screen To edit the conference properties and maximum number of ports, press Edit context-sensitive soft key to display the Domain Conference Edit screen. Figure 36 on page 208 provides an example of the Domain Conference Edit screen.

  • Page 209: Transferring A Call

    • Save—to save the updated value to the system configuration file. • (/123)—to toggle the input mode to digits (or alphabets). • Clear—to clear the character behind the cursor. • Back—to return to the previous screen. Note: For these configuration changes to take effect, you must manually log off and log on.
  • Page 210 While on an active call Select Transfr Clear Back 4. Choose one of the following: — Enter the phone number or SIP address to which you are transferring the call. — Select a contact from the Address Book, Call Inbox, or Call Outbox by pressing the corresponding fixed key.
  • Page 211 Back To transfer a call to Voice Mail: Transfer While on an active call The IP Deskphone prompts you with the following question, Consult with party? 6. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to consult with the contact to which you are transferring the call before completing the transfer.
  • Page 212 While on an active call toVM Back Note 1: The Transfer to Voice Mail feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you. Note 2: The Transfer to Voice Mail feature during a conference call is dependent on the call server and cannot be allowed.

  • Page 213: Using The Park Call Feature

    Using the Park Call feature You can use the Park Call feature to temporarily park a call to the call server or to a specific user. You or another user can retrieve the parked call from another phone. Using Park Call does not tie up a line, since it is held on the call server.

  • Page 214: Retrieving A Parked Call

    While on an active call Park Clear Back Retrieving a Parked Call You must have the retrieval code to retrieve a parked call from the server. You can retrieve a parked call while the IP Deskphone is in the idle state or while on a call.
  • Page 215 2. Use the code of the parked call. 3. You can do one of the following: Retrve — Press the Clear — Press the Back — Press the While on an active call Dialpad to enter the retrieval Retrve context-sensitive soft key to retrieve the parked call.

  • Page 216: Additional Features

    Additional features Additional features You can use the following additional features: • “Using the Friends feature” on page 216 • “Feature keys” on page 224 • “Using Call Forward” on page 247 • “Configuring Do Not Disturb” on page 251 •...

  • Page 217: Accessing Your Friends List

    Figure 37: Presence status of a friend Accessing your Friends list To check the online status of a friend on your list: Filter Select 1. Choose one of the following: — Press the Directory — Press the Filter soft key, and select the menu.
  • Page 218 Additional features Status Edit Exit To initiate a call to a friend on the Friends list: Filter Select Status 2. Do one of the following: — Press the Status soft key to view the current presence status of the friend. —...
  • Page 219 Call To send an IM to a friend on the Friends list: Filter Select Status SendIM 3. Press the Call context-sensitive soft key to initiate a call to the friend. The IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call.

  • Page 220: Editing Information Of A Friend

    Additional features Send Back Editing information of a friend You can edit information of a friend on the Friends list. To edit your Friends list: Filter Select 5. Use the dialpad to enter the text of the message. 6. Choose one of the following: —...
  • Page 221 2. Press the highlight the friend you want to edit and press the Edit 3. Press the key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new name for the contact. 5. Choose one of the following: Next —...
  • Page 222 Additional features Next Back Back 6. Use the dialpad to enter the new address for the contact. 7. Choose one of the following: — Press the Next context-sensitive soft key to complete the process. — Press the Back soft key to return to the previous menu.
  • Page 223 To delete a contact from your Friends list: Friends Select Edit Delete Back 1. Choose one of the following: — Press the Directory — Press the Filter soft key, and select the menu. — Press the Select soft key while viewing the Address Book.

  • Page 224: Feature Keys

    Additional features Feature keys Use the Feature key option to configure the feature keys on IP Deskphone and the Expansion Module for Avaya 1100 Series IP Deskphones. Programmed keys are stored in the user profile. Each user can maintain a list of programmed feature keys.

  • Page 225: Feature Key Programming

    Figure 39 on page 225 shows the feature key numbering for 3 Expansion Modules for Avaya 1100 Series IP Deskphones. Figure 39: Feature key numbering Feature key programming You can program feature keys.
  • Page 226 Additional features The Program Key screen provides the following context-sensitive soft keys: • View— to access the feature key detail screen. • Edit —to edit the setting or modification of the selected programmable key. • Bulk—to access the autoprogramming and auto removal feature. •...
  • Page 227 Figure 40: Feature key details Program Key screen displays the following: • Key—programmed feature key number • Label—label used for the feature key • Service—services programmed to the feature key, such as: — Speed Dial — Call Forward — Do Not Disturb —...
  • Page 228 Additional features Note 1: If you to try to view a feature key that is not programmed the IP Deskphone displays the message: Program Key Not Available (Key is empty). Note 2: If you try to view a feature key that is designated as a line key, the IP Deskphone displays the message: Program Key Not Available (Key is a line key).
  • Page 229 Figure 41: Edit feature key screen To modify a feature key: Modify 1. Press the Modify context-sensitive soft. The Select Service screen opens. 2. Press the Up/Down highlight one of the following feature key services: — Speed Dial — Call Forward —...
  • Page 230 Additional features Select Back 3. Choose one of the following: — Press the Select soft key to choose a service. The next screen in the process opens. — Press the Back soft key to return to the previous menu. 4. Press the abc/123 context-sensitive soft key to toggle between numeric and...
  • Page 231 Next Back The following procedure continues from To program a Speed Dial feature key: Select Select 6. Choose one of the following: — Press the Next context-sensitive soft key to continue. Continue to input information based on the following services: Speed dial.
  • Page 232 Additional features Next Next Cancel 4. Use the dial pad to enter a key label. 5. Press the Next context-sensitive soft key to continue. 6. Use the dial pad to enter an address. 7. Press the Next context-sensitive soft key to continue.
  • Page 233 The following procedure continues from To program a Call Forward feature key: Next Select 10. Choose one of the following: — Press the context-sensitive soft key to activate auto-retrieve of held call on hang up of speed dial. — Press the context-sensitive soft key to return to the previous step.
  • Page 234 Additional features Finish Clear Back The following procedure continues from To program a Do Not Disturb feature key: Select Select 3. Choose one of the following: — Press the Finish soft key to confirm the entry and complete the procedure. —...
  • Page 235 Finish Back The following procedure continues from To program a Send IM feature key: Select Next 2. Choose one of the following: — Press the Finish soft key to confirm the entry and complete the procedure. — Press the Back soft key to return to the previous menu.
  • Page 236 Additional features Finish The following procedure continues from To program a Presence feature key: Select Back 6. Press the Finish context-sensitive soft key to continue. Step 6 on page 1. Press the Up/Down highlight one of the following: — Connected —...
  • Page 237 3. You can choose a more detailed message for other users to see or you can select None if you do not want to give additional information. 4. If you chose Connected Up/Down navigation key to highlight one of the following details: —...

  • Page 238: Remove A Programmed Feature Key

    Additional features Finish Back Remove a programmed feature key You can remove a feature key by using one of the following methods: 1. Edit context-sensitive soft keys. See the Edit context-sensitive soft key:” on page • Bulk context-sensitive soft keys. See feature keys by using the Bulk context-sensitive soft key:”...
  • Page 239 To remove a feature key using the Edit context-sensitive soft key: Back Remove 1. To select a feature key to remove, do one of the following: — Press the Up/Down to scroll through the feature keys to highlight one to remove and press Edit context-sensitive soft key.

  • Page 240: Feature Key Autoprogramming

    Additional features Feature key autoprogramming The feature key autoprogramming provides the user with the ability to cause the IP Deskphone to detect all unused programmable keys, and to automatically fill them as Speed Dial keys, Send IM keys, or Call Forwarding keys using the user Friends list or the user Address Book.
  • Page 241 To autoprogram feature keys: Prefs Bulk Back Select Select Back 1. Press the Prefs context-sensitive soft key, select Feature Feature Keys from the menu. Program Key screen opens as shown in, Figure 38 on page 2. Choose one of the following: —...
  • Page 242 Additional features To remove all programmed feature keys by using the Bulk context- sensitive soft key: Bulk Back Select 5. Choose one of the following: — Press the Bulk context-sensitive soft key. — Press the Back soft key to return to the previous step.
  • Page 243 Back To remove individual programmed feature keys using the Bulk context-sensitive soft key: Bulk Back 9. To select a single feature key to remove, do one of the following: — Press the Up/Down to scroll through the feature keys and highlight the feature key to remove and press the context-sensitive soft key.
  • Page 244 Additional features Select 11. Press the Up/Down highlight 2. Feature key removal press the Select context-sensitive soft. Program Key screen opens listing all the feature keys. 12. Press the context-sensitive soft key to remove all the programmed feature keys. 13. Choose one of the following: —...

  • Page 245: Creating A Feature Key Using The Copy Key

    Back Creating a feature key using the Copy key You can create a feature key for Speed Dial, Call Forward, or Send IM by pressing the Copy fixed key when you are viewing any of the following: • a highlighted entry in an Address Book list •...
  • Page 246 Additional features Select 2. Press the Up/Down highlight Speed Dial, Call Forward, or Send IM from the menu. Note: Presence and Do Not Disturb are not programmable by using the key. 3. Press the Select context-sensitive soft key. 4. Choose one of the following: —...

  • Page 247: Using Call Forward

    Next Back Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination. You can continue to make calls from the IP Deskphone but all incoming calls are redirected to the new destination. When you forward a call to another IP Deskphone, the IP Deskphone receives the call displays the name and SIP address (if present) of the caller, the name and SIP address (if present) of the original called party, and any subject message included with the call.
  • Page 248 Additional features Figure 42 on page 248 shows the incoming call display for an incoming call. Figure 42: Incoming call display for a forwarded call When the address or subject line is long, you can scroll by using the left and right navigation keys.
  • Page 249 Table 17: Privacy setting and IP Deskphone display for Call Forward (Part 2 of 2) Privacy setting IP Deskphone display Name From: robert@companyb.com To: Alice (alice@companya.com) Subject: Calling to discuss budget. When you forward your calls to another user or IP Deskphone, you have the option to program the IP Deskphone to remind you that incoming calls can be forwarded.
  • Page 250 Additional features To forward your calls or change the number where calls are forwarded: CallFwd Forwrd Clear Back To deactivate Call Forward: Disable Back 1. Press the CallFwd context-sensitive soft key. 2. Enter the phone number or SIP address where you want to forward your calls. 3.

  • Page 251: Configuring Do Not Disturb

    Configuring Do Not Disturb Use Do Not Disturb to automatically block all incoming calls. When you activate this feature, the calling party receives a busy signal. To enable Do Not Disturb: Enable Back To disable Do Not Disturb: Disable Back 1.

  • Page 252: Configuring A Presence State

    Additional features Configuring a Presence state You can configure a presence state to enable other users to see information about your availability. You can select from a list of pre-made messages or create a new message to display for your presence state. To select a Presence state: Presnce Change...
  • Page 253 4. Choose one of the following: Select — Press the Back — Press the You can choose a more detailed message for other users to see, or you can select None information. 5. If you chose one of the following details: —...

  • Page 254: Adding A New Presence State Message

    Additional features Select Back Adding a new Presence state message You can add a new Presence state message. To add a new Presence state message: Presnce Change 6. Choose one of the following: — Press the Select soft key to select the Presence detail and move to the confirmation screen.

  • Page 255: Configuring Privacy Settings

    Back Configuring Privacy settings You can restrict caller information coming to the IP Deskphone or caller information leaving the IP Deskphone. You can restrict the name, SIP address, or both from appearing on the screen. Incoming call privacy You can restrict the information for incoming calls to your IP Deskphone by configuring the Incoming Call Privacy setting.

  • Page 256: Outgoing Call Privacy

    Additional features To configure Incoming Call Privacy: Prefs Change Back Outgoing call privacy You can restrict the information for outgoing calls from your IP Deskphone by configuring the Outgoing Call Privacy setting. 1. Press the Prefs context-sensitive soft key, select Misc Options, and then Incoming Privacy...

  • Page 257: Multiple Appearance Directory Number

    To configure Outgoing Call Privacy: Prefs Change Back Multiple Appearance Directory Number Multiple Appearance Directory Number (MADN), also known as Bridge Line Appearance, and using Single Call Appearance (SCA) allows multiple IP Deskphones to appear as a single line to the caller. Any of the IP Deskphones with an active MADN feature can initiate or answer a call, but only one call can be active at a time.
  • Page 258 Additional features You can prevent others from joining the call by using the MADN feature to make the call private. To make the call private you dial a special code (Vertical Service Code) so that the call server knows that the call is private.

  • Page 259: Audio Codecs

    Figure 44: MADN SCA shared line active Audio Codecs This feature allows you to specify a codec to which you can switch to during an active call. You can use the Preferences menu to modify the order of preference of the codecs between calls. You can select an audio codec by name during a call, or while the handset is idle.

  • Page 260: Audio Codec Ordering

    Additional features The following context-sensitive soft keys are available for selecting the audio codes: • Select: The IP Deskphone attempts to renegotiate the codec for the current call to use the selected codec. • Back: Allows you to return to the Audio Codec screen. Audio Codec Ordering The Audio Codec Ordering allows you to modify the order of preference of codecs to use during inbound and outbound calls.

  • Page 261: Answer-Mode Settings

    Answer-Mode Settings For an Avaya 1120E IP Deskphone to automatically be answered on your PC Client softphone, you must pre-grant authorization to the user or user groups who are making the request for an automatic answer. Press Prefs, Feature Options, and then select to request an automatic answer to the callers.

  • Page 262: Automatic Remote Software Updates

    Additional features The Allow Addresses screen allows you to preauthorize requests to automatically answer to a list of user-entered domains, and SIP addresses. Select Prefs, Feature Options, Allow addresses to view the Allow Addresses screen. The screen displays the following instructions: Domain or SIP address [Typing cursor] The following options are available for the Allow Addresses page:...
  • Page 263 Your IP Deskphone may be configured to perform automatic software updates. If this feature is configured, the IP Deskphone displays when a software update is scheduled to occur, and soft keys are displayed. If the IP Deskphone is idle and no key is pressed, the software update begins in one minute.

  • Page 264: Multiuser

    Multiuser Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time. This allows a single IP Deskphone to be shared among multiple users each with their own account, allowing each user to receive calls without logging off other users. You can have multiple user accounts (for example, a work account and a personal account) active at the same time on the same IP Deskphone.

  • Page 265: Initial Login

    Multiuser Initial login For an initial login, you must enter a user name and password and specify your login to either be permanent or to expire. You can also specify which SIP domain you want to access. The Domain key allows you to select a domain from the configured list but you cannot modify the domains.

  • Page 266: Automatic Login

    Multiuser Figure 46: Secondary Login screens You can specify the Line Key to which the new account is associated. By default, the first unused key is selected. If the configured limit is reached on concurrent logins, then the selected login command displays an error message.

  • Page 267: Logging Out

    Multiuser Logging out The logout command prompts you to select an account, asks for confirmation, then proceeds to log out the account. Logging out an account frees the corresponding Line key. Logging out does not require a password. For more information about logging out, see ““Logging off from the IP Deskphone”...

  • Page 268: Secondary Account Logout

    Multiuser acts as a Line key. If the account is logged out manually, the programmed feature key becomes available. Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen.

  • Page 269: Upgrade Impacts To User Profiles

    Example: • An Avaya 1120E IP Deskphone with SIP Software Release 2.x has the following user accounts logged in and logged out. — user1@domain1.com — user2@domain1.com —...

  • Page 270: Line Keys

    You can select a different available line key for secondary accounts during the login process. Figure 48 on page 271 shows the Avaya 1120E IP Deskphone with an Expansion Module for Avaya 1100 Series IP Deskphones and multiple accounts.
  • Page 271 Figure 48: Avaya 1120E IP Deskphone with Expansion Module and multiple accounts Pressing a line key either brings up a dialing prompt, initiates a call to a pre-selected target, or answers an incoming call. For more information ““Making a call” on page...

  • Page 272: Making A Call

    Multiuser missed calls message on the idle screen and the red LED, which cannot provide per-account information. MADN, Do Not Disturb, and Call Forwarding features also affect the appropriate line key icon of the account. Making a call You can place a call using any of the registered user accounts. The selected user account determines which proxy is used, which domain name is used for the call target if none was specified, who the target sees is calling, and what service package-dependent features are available.

  • Page 273: Receiving A Call

    For example, pressing Line Key 1 to obtain a dial prompt, dialing, then pressing Line Key 2 initiates the call using the account associated with Line Key 2. However, there are cases where pressing a Line Key does not initiate dialing (for example, Address Book in Select mode). While the outgoing call is ringing, the selected account is displayed on screen on a From:...
  • Page 274 3-way call, the join functionality becomes unavailable until the 3-way call is terminated. Figure 49 on page 274 shows two examples of the Avaya 1120E IP Deskphone with one call and multiple calls. Figure 49: Avaya 1120E IP Deskphone with one and multiple calls...

  • Page 275: Instant Messages

    Instant Messages Only the primary account can send or receive instant messages. Incoming messages for secondary accounts are rejected; they are not displayed on screen, and are not added to the instant message logs. Menu features The IP Deskphone menu displays are customized to match the service package of the active account that is accessing the menu.

  • Page 276: Im Settings

    Multiuser IM Settings IM Settings is located under the primary account takes effect immediately. You can also modify settings for a secondary account, but they do not take effect until that account registers as the primary account. Voice Mail settings Voice Mail Settings is located under different voice mail addresses and IDs for each account.

  • Page 277: Inbox, Outbox, Im Log

    Multiuser The Do Not Disturb, Call Forward, and Presence keys are associated to a specific user account when they are created, and determine which account’s status to affect. For more information see, ““User status” on page 279. By default, you can press a Speed Dial programmed key to initiate a call using the primary account.

  • Page 278: Address Books

    Multiuser Call logs and IM logs provide many ways of initiating a call to the address identified by the selected entry, such as lifting the handset. In most cases, the primary account is used. However, if you press a line key to initiate the call, the call uses the account associated with the line key.

  • Page 279: User Status

    The Friends view always accesses and modifies the address book of the primary account (local or network-based). There is no selection mode for the Friends view. You can only monitor and view the presence information of Friends of the primary account in Friends view. User status This section describes the features associated with the User status.

  • Page 280: Call Forwarding

    Multiuser behavior is the same as previously described, except no confirmation prompt is displayed. The operation is performed immediately, and a message indicating what was done is displayed. DND mode for each account is persistent. If you restart the IP Deskphone, or log out and log in, the account maintains the original state.

  • Page 281: Presence

    • If call forwarding is not already activated, then the account is configured to forward calls to the given target, disabling DND if necessary, and overriding any other call forward target that might be active for the account. After a forward all programmed key is pressed: •...

  • Page 282: Notifications

    Multiuser After a single-account Presence programmed key is pressed: • If the account is already configured to the programmed presence state, then the account is configured back to the presence state. • If not, the account is configured to the programmed presence state. After the all accounts Presence programmed key is pressed:...

  • Page 283: Account Selection

    Multiuser Figure 51 on page 283 shows per account notification on the Avaya 1120E IP Deskphone. Figure 51: Per-account notifications It is possible for the same event to occur for multiple accounts at the same time. In this case, they are displayed one after the other.

  • Page 284: Advanced Features

    • “Accessing the services menu” on page 285 • “Network menu” on page 295 Viewing the IP Deskphone information To view the Phone information for the Avaya 1120E IP Deskphone: You can view the following information: • Load Ver •...

  • Page 285: Accessing The Services Menu

    To access the services menu: The Avaya 1120E IP Deskphone displays the following menu: 1. Search—use to perform local/global search. 2. Login—use when the call server supports multiple user logons only 3.

  • Page 286: Checking For Updates

    8. Phone Information—use to view phone details. For more information, “Viewing the IP Deskphone information” on page Checking for updates You can check for the latest software update for your Avaya 1120E IP Deskphone. To check for the latest software update: Select Switching the proxy When you switch proxy, you change the domain to which the IP Deskphone connects.
  • Page 287 To switch the proxy: Select Back 1. Press the Services 2. Select Check For Updates. 3. Press the Select context-sensitive soft key. 4. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 5. Use the dialpad to enter your password. 6.
  • Page 288 Advanced features Domain Domains Done The IP Deskphone prompts you with Switch to alternate proxy server? 7. Choose one of the following: — Press the context-sensitive soft key to proceed. — Press the context-sensitive soft key to return to the The IP Deskphone logs you out from the current domain and returns you to the Login...

  • Page 289: Resetting The Ip Deskphone

    Select Back Done Resetting the IP Deskphone You can use this feature to reset the IP Deskphone without unplugging the power cable. To reset the IP Deskphone: Select 11. Choose one of the following: — Press the Select soft key to change the domain to the highlighted domain from the list.

  • Page 290: Erasing The User Data

    Advanced features Back Erasing the user data The IP Deskphone stores user files that you eventually want to delete. These files include: 1. Profiles—user profile settings 2. Sounds—downloaded tones or audio alerts 3. Languages—downloaded language files 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input.
  • Page 291 4. System file—IP Deskphone system configuration file (Deleting this file returns the IP Deskphone to the factory default configuration settings.) You can delete some or all of these files. The deletion of files is often necessary when the IP Deskphone is redeployed to a different user. To delete user data files: Back 1.
  • Page 292 Advanced features Select Delete Exit Back 6. Press the Up/Down highlight one of the following: — Profiles — Sounds — Languages — System file — All files 7. Choose one of the following: — To enter the selected folder, press Select context-sensitive soft key.
  • Page 293 To delete a user profile: Delete Back To delete a sound file: Delete Back 1. Press the Up/Down highlight the user profile you want to delete. 2. Choose one of the following: — Press the Delete soft key to delete the highlighted user profile from the list.
  • Page 294 Advanced features To delete a language file: Delete Back To delete a log file: Delete Back 1. Press the Up/Down highlight the language file you want to delete. 2. Choose one of the following: — Press the Delete soft key to delete the highlighted language file from the list.

  • Page 295: Network Menu

    For more information on how to access the network menu items, see SIP Software for Avaya 1100 Series IP Deskphones - Administration (NN43170-600). 1. Choose one of the following: —...

  • Page 296: Usb Flash Drive

    Advanced features The following Network menu items are available: • Server Settings—to select and edit domains • Device Settings—to configure the network settings • Diagnostics—to run a trace route or send a ping to diagnose the network connection — IP Set and DHCP information —...

  • Page 297: Presence Of Usb Flash Drive

    • To support file transfer between the PCs and the IP Deskphone to upload specific files or preferences into the IP Deskphone. • To backup data stored in the IP Deskphone. Presence of USB flash drive Navigate through the menus Services, verify the presence of the USB flash drive attached to the IP Deskphone.
  • Page 298 Advanced features Figure 52: USB devices: USB port disabled screen If the USB port is not disabled, then the USB menu displays information on all USB devices attached, even if the device is locked. An unsupported device is enumerated if it is attached to the IP Deskphone. To ensure you know about the USB lock status, the USB device information is followed by status information about supported USB devices.

  • Page 299: Customizable Banner For Login

    Advanced features Figure 53: USB devices: Phone information screen Customizable banner for login If a login banner with login banner text is configured, the IP Deskphone displays the banner text on the screen as the user logs on. Changing the IP Deskphone configured language does not change the banner text language.

  • Page 300: Phone Information - Details Screen

    Advanced features Figure 54: Login banner screen You can dismiss the banner screen. While you dismiss the banner screen, the IP Deskphone switches to DND mode until the banner is dismissed. Outgoing or incoming calls are not allowed other than emergency calls until you dismiss the banner.

  • Page 301: Screensaver/Screen Lock

    If the Details context-sensitive soft key is disabled, you cannot view details on the Phone Information details screen. If the Details context-sensitive soft key is enabled, you can view the Phone Information Details screen. In the Services menu, select Phone Information and then press the Figure 55 on page 301 displays the Phone Information Details screen.
  • Page 302 Advanced features When the screensaver is active, it clears the programmed keys of the plugged-in Expansion Module. If you have logged into the IP Deskphone, then you are not logged out, but the line key label clears and makes the IP Deskphone inactive.
  • Page 303 Figure 57: Screensaver settings screen The following are the items on the displayed list: • Mode—to enable or disable the screensaver and choose if the screensaver is to be password protected. • Delay—to configure the time delay before the screensaver is invoked.
  • Page 304 Advanced features Figure 58 on page 304 shows the screensaver mode setting screen. Figure 58: Screensaver mode setting screen The screensaver mode setting lists the following items: • Disable—to the disable the screensaver. • Enable (no password)—to enable the screensaver with a password free mode.
  • Page 305 Figure 59: Screensaver disabled message Enabling the screensaver in confirming your selection. Figure 60 on page 305 displays the screensaver enable message screen. Figure 60: Screensaver enabled message Note: If the device configuration does not allow the use of a password free screensaver, this menu option is unavailable to you.
  • Page 306 Advanced features The screen lets you launch the user-defined password definition screen if it is enabled in the configuration. The text on screen displays Enter user password to activate screensaver followed by a user input prompt. Figure 61 on page 306 displays the screensaver password screen.
  • Page 307 use only the primary user login password to enable the password– protected screensaver. After the screensaver is activated, if the IP Deskphone is idle for the defined delay/time interval, the screensaver takes control of the IP Deskphone. Figure 62 on page 307 screen.
  • Page 308 Advanced features • If you have not enabled autologin, then the screensaver setting remains enabled, but not active, after you log back into the IP Deskphone manually. If you enable the screensaver with a password protected mode: • User interaction, key presses, and mouse movements do not cancel the screensaver.

  • Page 309: Background Image

    Selecting an image to be viewed as a slideshow. You can display all of the screensaver images that have been uploaded to your IP Deskphone in a slideshow format. These files are loaded on the IP Deskphone using the USB flash drive. Images for the 1120E IP Deskphone cannot exceed 128 KB.

  • Page 310: Selecting An Image Screen

    Advanced features Selection of the menu item takes you to a new display list that contains all the available image files on the Flash File System. Selecting an image screen Select an image from a list of images currently stored on the Flash File System of the device.

  • Page 311: Service Package Group Support

    Figure 65: Background confirmation screen Note: If the selected image is not effective, you need to cancel the selection. 3. The following are the options available for the background confirmation screen. • OK—to configure the selected image as background image. •...
  • Page 312 Advanced features • to bulk-create feature keys, such as Speed Dial keys, based on one of your existing Directory Address Book groups. See feature keys based on an existing directory Address book group:” on page 312. To view existing groups in your address book if you selected Groups as the source data for the bulk key creation, see view existing groups in your address Book if you selected Groups:”...
  • Page 313 Select 5. Press the key. The Create keys screen appears. 6. Press the highlight the type of programmed keys you want to create by bulk command. You can choose one of the following options: — Speed Dial — Send IM —...
  • Page 314 Advanced features Select Back You can view existing groups in your address book if you selected Groups as the source data for the bulk key creation. To view existing groups in your address Book if you selected Groups: 9. Press the Select context-sensitive soft key.
  • Page 315 Select Back Note: After you select from one of your existing groups, the bulk creation of the keys happens automatically. Viewing the existing groups you have in your Address Book Filter 2. Choose one of the following: — Press the Select soft key to begin the bulk key creation process for the selected...
  • Page 316 Advanced features Select Back View Edit Back 4. Choose one of the following: — Press the Select soft key to choose the group you want to view (for example, if you choose personal, only address book entries that are part of the group personal are displayed).
  • Page 317 After the screen displays the details of the selected address book entry, you can do the following: SendIM Edit Back To add a new contact to your Address Book Next Back — Press the SendIM soft key to display the address book entry details for the selected entry.
  • Page 318 Advanced features Next Back Back 4. Choose one of the following: — Use the dialpad to enter a telephone number or SIP address (URI) for the new contact. Press the context-sensitive soft key to continue. — Press the Back soft key to return to the previous menu.
  • Page 319 Select Edit Back To add a new group: Back 7. Choose one of the following options: — Press the Select soft key to assign your new address book entry to the group that you selected. — Press the Edit context-sensitive soft key to modify the name of an existing group.

  • Page 320: Speed Dial List

    Advanced features Speed Dial List When configuring the provision, a feature key can be used as a Speed Dial List. You cannot modify or delete the feature key used by the Speed Dial List. Also, you cannot modify the content of the Speed Dial List. Invocation of the speed dial list is similar to other feature key invocation.

  • Page 321: Speed Dial List Screen

    Advanced features in-call screen). The label used for the selected key is provided through provisioning. The following is the icon for the Speed Dial List key. After you press the feature key provisioned as a Speed Dial List, the list of Speed Dials configured appears on the screen and the you can select an item from that list to invoke a Speed Dial.

  • Page 322: Auto Retrieve Flag

    Advanced features marked as MID CALL are displayed if the Speed Dial List is invoked while the IP Deskphone is in a call. The following are the options available for the Speed Dial List screen. • Dial—invokes the selected speed dial. •...

  • Page 323: Usb Flash Memory Device Support

    For example: • A is talking to B when A invokes their Speed Dial List and selects an entry. • Selection/invocation of a Speed Dial List entry places the A-B call on hold and place another outgoing call to URI specified in the Speed Dial List entry, let's say C.
  • Page 324 Advanced features Figure 69: Root screen The following are the options available for the Root screen: • Select—use to enter the selected folder. • Delete—prompts you to delete contents of selected folder (folders are not deleted because they are on the IP Deskphone). •...
  • Page 325 Figure 70: File manager select device screen The following are the options available for the Select Device screen: • Select—to enter the selected device. • Exit—to dismiss the file manager and returns to the Services menu. After you select the device you want to navigate, one of the following screens in Figure 71 on page 326 Advanced features...
  • Page 326 Advanced features Figure 71: File manager device browsing screen...
  • Page 327 The file manager browsing screen provides the following options: Note: The context-sensitive soft keys change based on the selected item on the screen. • Select—to enter into the selected folder. • Back—to return to the previous screen • Delete: — If you select a file, it prompts for deletion and deletes files. If you do not respond to the deletion prompt in 15 seconds, deletion is cancelled.
  • Page 328 Advanced features Figure 72 on page 328 displays the message to select the destination folder. Figure 72: Select Destination The following are the options available for the Select Destination screen. • OK—to enter in to the selected folder. • Back—to return to the previous screen. After you have confirmed to send a file from the IP Deskphone to the USB drive, the Select Destination screen appears, as shown in page...
  • Page 329 Advanced features Figure 73: File Manager Select Destination screen...

  • Page 330: Notes On File Manager

    Advanced features Note: The context-sensitive soft keys change based on the selected item on the screen. Select—to enter the selected folder. Done—to configure the current location as the destination for the send and initiates copy operation. Back—to return to the previous screen. Notes on File Manager General notes for File Manager are as follows: •...
  • Page 331 • Select Flash Disk device. The contents of the device are displayed. • Select the file you wish to copy and then press Send. • You are prompted to select the device you wish to send the selected file. • Select the IP Deskphone as the destination device.
  • Page 332 Advanced features Figure 75: Sample failure message for File Manager operation Scenario 2 - If you want to copy the ring tone from the IP Deskphone into the USB drive: • Log into the device and plug the USB flash drive into the USB port of the IP Deskphone.
  • Page 333 Advanced features An error message displays on the screen due to insufficient space on the USB device, or the selected file type not being enabled in the File Manager (device configuration).

  • Page 334: Visual Indicators

    Visual indicators Visual indicators The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the IP Deskphone also indicate the current call state, the status of Inbox calls, and Instant Messages (IMs), and the Presence state of contacts designated as Friend. Display screen icons Table 18 on page 334 lists the display icons of the IP Deskphone.
  • Page 335 Visual indicators Table 18: Display screen icons (Part 2 of 3) Component Icon Do Not Disturb Call Forward Speed Dial list Send IM Instant Messaging New, Unread Read Replied to Inbox Incoming Call Answered Incoming Call Missed, New...

  • Page 336: Visual Alerter/Message Waiting Indicators

    Visual indicators Table 18: Display screen icons (Part 3 of 3) Component Incoming Call Missed, Reviewed Presence Terminated Connected Inactive Unavailable Busy or Offline Active Available On the Phone Unknown Visual Alerter/Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail.
  • Page 337 Table 19 on page 337 lists the visual indicator and the LED status. Table 19: Visual Alerter/Message Waiting Indicator Visual indicator Red LED Voice mail left by caller Incoming call (phone ringing) New Instant Message received New Instant Message received when other unread Instant Messages are in the Blue LED...
  • Page 338 Visual indicators...

  • Page 339: Multi-Level Precedence And Preemption

    Multi-Level Precedence and Preemption Overview The Multi-Level Precedence and Preemption (MLPP) service functionality allows you to place calls at varying levels of precedence; that is, you can specify the precedence level of each call you place. Higher precedence calls preempt those lower in precedence when a user has no free call appearances.

  • Page 340: Other Mlpp Service Features

    Multi-Level Precedence and Preemption Other MLPP service features The MLPP service also includes the following features: • Call Origination Busy • Re-authorization • Speakerphone exclusive to 911 Emergency Call Origination Busy The Call Origination Busy feature prevents incoming calls from disrupting your outbound call address entry sequence.

  • Page 341: Making A Call With Mlpp

    Making a call with MLPP If your IP Deskphone is configured for MLPP, the display screen is enhanced for making and receiving precedence calls. There are several ways to make outgoing calls from your IP Deskphone with MLPP, as follows: •...
  • Page 342 Multi-Level Precedence and Preemption and you can select the precedence of the call by pressing the key. Note: You can press the Good-bye key at any time to disconnect from the call. 1. Go off-hook and press the Figure Figure 76: Options soft key The Options menu is displayed.
  • Page 343 Figure 77: Options menu 2. Use the up and down navigation keys to select and then press the Select The Precedence Level screen is displayed. An example is shown in Figure Figure 78: Precedence Level menu example Multi-Level Precedence and Preemption Precedence Level soft key.
  • Page 344 Multi-Level Precedence and Preemption 3. Use the up and down navigation keys to select the desired precedence level and then press the 4. Dial the destination of the call and press the Figure Figure 79: Off-hook screen with dialed destination and precedence Alternatively, press the destination.

  • Page 345: Making An Mlpp Call Using Inbox/Outbox, Address Book, And Friends List

    Figure 80: Outgoing call Making an MLPP call using Inbox/Outbox, Address Book, and Friends List You can place a call from multiple areas of the IP Deskphone interface. including the Inbox/Outbox, Call Logs, Address book, and Friends list. 1. Press the Inbox or Outbox key, or the Directory key to access your Address Book or Friends list, to choose from a list of previously- stored numbers.

  • Page 346: Making An Mlpp Call From A Received Instant Message

    Multi-Level Precedence and Preemption Making an MLPP call from a received Instant Message 1. Navigate to the Instant Message (IM) inbox by pressing the context-sensitive soft key; then select Instant Messaging from the menu. Alternatively, press the 2. Press the navigational up and down keys to highlight an IM from the list of Instant Messages in your IM Inbox/Outbox.
  • Page 347 Figure 82: IM display 4. Press the Call soft key. The IP Deskphone displays the off-hook screen containing the address in the idle screen and the precedence option. See Figure 83: IM screen with precedence option Multi-Level Precedence and Preemption Figure...

  • Page 348: Making A Call By Using A Programmed Speed Dial Key

    Multi-Level Precedence and Preemption 5. Press the Prec soft key and navigate to the desired precedence. 6. Press the Select soft key to select the desired precedence. 7. Press the Send soft key to initiate the call. Making a call by using a programmed speed dial 1.

  • Page 349: Incoming Calls With Precedence

    Incoming calls with precedence Four types of incoming calls with precedence can be displayed. 1. Precedence call without subject 2. Precedence call with subject 3. Redirected precedence call without subject 4. Redirected precedence call with subject Note: When there is a call with an incoming precedence level higher than Routine, the Redirect and Decline soft keys are not displayed.

  • Page 350: Call Transfer With Precedence

    Multi-Level Precedence and Preemption Figure 85: Incoming precedence call with subject Incoming redirected precedence call display The first line of the IP Deskphone always displays the caller's information (From) with the ringing phone icon. The second line displays the precedence level. The third line displays the original person who was being called (original callee).

  • Page 351: Multiple Calls

    Multi-Level Precedence and Preemption Consultative transfer When doing a consultative call transfer, the Call Server does not know if the precedence of the transferred call can be re-used. Therefore you can only use a precedence level that you are authorized to use. You may want to transfer the call with a precedence level higher than the authorized level of the caller being transferred.

  • Page 352: Preemption

    Multi-Level Precedence and Preemption Example: There are 4 incoming calls in the following order and you have not gone off-hook: 1. Caller A, Flash (oldest or first coming) 2. Caller B, Routine (next oldest or second coming) 3. Caller C, Routine (third oldest or third coming) 4.
  • Page 353 Order of call preemption The following is the order of call preemption: 1. the lowest precedence call 2. If there are multiple calls on the same precedence level, then the following order is used a. any outgoing call that is unanswered b.
  • Page 354 Multi-Level Precedence and Preemption Table 20: When a preemption call is received Call state While a call is on hold An incoming call is ringing An outgoing call is ringing Preemption behavior 1. Preemption tone is played through the Handsfree speaker for three seconds. 2.
  • Page 355 Multi-Level Precedence and Preemption Figure 86: Preemption acknowledgement screen External preemption The IP Deskphone supports preemption from external sources.
  • Page 356 Multi-Level Precedence and Preemption The following table describes the IP Deskphone behaviors that occur when receiving a call from an external source with higher precedence than the presented current calls and no call appearances are available. Table 21: When a preemption call is received from an external source Call state While on an active...

  • Page 357: Call Origination Busy

    Table 21: When a preemption call is received from an external source Call state An outgoing call is ringing Call Origination Busy When Call Origination Busy is enabled, incoming calls are prevented from disturbing you when you are in the process of making an outbound call. When your IP Deskphone is on-hook or off-hook and you enter the first digit or character, then any call that comes in during the entry sequence is not presented to you.
  • Page 358 Multi-Level Precedence and Preemption Incoming call while dialling outbound number + one free call appearance line When you enter the first digit or character to make a new call, then any call that comes in during this time is not presented. The incoming call hears ringback tone.
  • Page 359 Incoming call while dialing outbound number + held call with priority lower then incoming call When you enter the first digit or character to make a new call, then any call that comes in during this time is not presented. If the held call is lower in precedence than the incoming call, the held call can be preempted and a notification is shown on screen for both local and remote users.

  • Page 360: Re-Authorization

    Multi-Level Precedence and Preemption incoming call has not hung up.You can decide to answer the new incoming call. Re-authorization While you are logged in to your IP Deskphone, the administrator may change your password. Consequently, any call or network request placed by you is responded to with an error message.
  • Page 361 Table 22: Feature interactions with MLPP Call Waiting Disabled Multiuser Speakerphone Multi-Level Precedence and Preemption Not available when MLPP is enabled. When MLPP is enabled, only one user can be logged on to the IP Deskphone. If an MLPP user is logged on to the IP Deskphone, other user logons are blocked.
  • Page 362 Multi-Level Precedence and Preemption...

  • Page 363: Quick Reference

    • “Display screen icons” on page 372 Fixed keys The Avaya 1120E IP Deskphone is available with either icon fixed keys or English text fixed keys. Both types are presented below. Short-cut and navigation function keys Copy information from the Address Book, Inbox, Outbox, and IM log and to Feature keys and Address Book entries.
  • Page 364 Quick reference Telephone feature keys Access your outbox to view all calls made and to place a call to a previously called contact. Access your address book to view, add or edit entries including your designated friends You can also send Instant Messages (IMs) or initiate a call.

  • Page 365: Commonly Used Functions

    Note: The abc/123 context-sensitive soft key toggles between alphabetic and numeric input. When the context-sensitive soft key label is abc, you can enter alphabetic text and when the con- text-sensitive soft ley label is 123, you can enter numbers. Commonly used functions Procedures for the most commonly used functions are provided below.
  • Page 366 Quick reference 1. Press the Services hard key and then select Logout. 2. Press the abc/123 context-sensitive soft key to toggle between alphabet and numeric input. 3. Press Logout context-sensitive key. Making a call • Lift the Handset or press the Headset key, Handsfree key or the Line key and enter the SIP address or phone number and press send.
  • Page 367 To make an emergency call, logging on is not required. Choose one of the following options: • Lift the Handset and dial the emergency number. • Press the Handsfree key and dial the emergency number. • Press the Headset key and dial the emergency number. Quick reference...

  • Page 368: Context-Sensitive Soft Keys

    Quick reference Initiating a converence call 1. During a call, press the Conf Context-sensitive soft key. 2. Enter the SIP address or phone number or select an entry from the Address Book, Inbox, or Outbox and complete the call. 3. Press the Join key, select Conference and press the OK key to create a conference call.
  • Page 369 Redial the last dialed number. • If there is no stored redial number, NewCall appears and has the same effect as pressing the primary user line key (dial prompt). abc or 123 Toggle between alpha and numeric input modes. • To type letters, abc must be displayed.
  • Page 370 Quick reference Display the Preferences menu. 1. Display—Adjust screen display settings. 2. Audio—Adjust tones and volume settings and configure a USB headset. 3. Feature Options—Program feature keys, call decline reasons, call ignore actions, and call subjects, call fwd notification. 4. Language—Change language. 5.
  • Page 371 More… context-sensitive soft key menu (second) Prefs When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys available with the phone is idle is provided below. Conf Obtain a dial tone to place another call during an active call.

  • Page 372: Display Screen Icons

    Quick reference “Idle phone display” on page More… Select a new menu list. • When you press More..., a different selection of Context-sensitive soft keys appears. – Press once to switch to: [NewCall] [Park] [Retrve]. – Press twice to switch to: [Prefs] [ ] [ ]. –...
  • Page 373 Do Not Disturb Outgoing call, Incoming call (ringing) Missed call Instant messaging New, unread Read Replied to Inbox Incoming Call Answered Incoming Call, Missed, New Incoming Call, Missed, Reviewed Presence Terminated Connected Inactive (only available if audo presence is activated) Quick reference Icon Icon...
  • Page 374 Quick reference Unavailable Busy, or Offline Active Available (only available if audo presence is activated) On the Phone (only available if audo presence is activated) Unknown...

  • Page 375: Third Party Terms

    Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we...

  • Page 376: Gnu

    Third party terms National Center for Biotechnology Information * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted.
  • Page 377 Third party terms allowed. Preamble The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation\'s software and to any other program whose authors commit to using it.
  • Page 378 Third party terms portion of it, either verbatim or with modifications and/or translated into another language. (Hereinafter, translation is included without limitation in the term \"modification\".) Each licensee is addressed as \"you\". Activities other than copying, distribution and modification are not covered by this License;...
  • Page 379 Third party terms Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program.
  • Page 380 Third party terms have not signed it. However, nothing else grants you permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
  • Page 381 Third party terms incorporates the limitation as if written in the body of this License. 9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
  • Page 382 Third party terms Terms to Your New Programs If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms.

  • Page 383: Zlib

    Third party terms Zlib The following component is licensed under zlib license: Zlib 1.2.1 Zlib License /* zlib.h -- interface of the 'zlib' general purpose compression library version 1.2.4, March 14th, 2010 Copyright (C) 1995-2010 Jean-loup Gailly and Mark This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.
  • Page 384 Third party terms COPYRIGHT NOTICE, DISCLAIMER, and LICENSE: If you modify libpng you may insert additional notices immediately following this sentence. libpng versions 1.2.6, August 15, 2004, through 1.2.34, December 18, 2008, are Copyright (c) 2004, 2006-2008 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng- 1.2.5 with the following individual added to the list of Contributing Authors Cosmin Truta...
  • Page 385 Greg Roelofs Tom Tanner libpng versions 0.5, May 1995, through 0.88, January 1996, are Copyright (c) 1995, 1996 Guy Eric Schalnat, Group 42, Inc. For the purposes of this copyright and license, "Contributing Authors" is defined as the following set of individuals: Andreas Dilger Dave Martindale Guy Eric Schalnat...

  • Page 386: Kern_Random

    Third party terms Libpng is OSI Certified Open Source Software. OSI Certified Open Source is a certification mark of the Open Source Initiative. Glenn Randers-Pehrson glennrp at users.sourceforge.net December 18, 2008 END OF TERMS AND CONDITIONS Kern_random The following component is licensed under kern_random license: Kern_random Copyright Theodore Ts'o, 1994, 1995.

  • Page 387: Wchar Functions

    Third party terms HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. .\"...

  • Page 388: Libjpeg

    Third party terms USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE END OF TERMS AND CONDITIONS Libjpeg...

  • Page 389: T-Rex

    Third party terms We specifically permit and encourage the use of this software as the basis of commercial products, provided that all warranty or liability claims are assumed by the product vendor. END OF TERMS AND CONDITIONS T-Rex The following component is licensed under the T-Rex license: T-Rex T-Rex License Copyright (C) 2003-2004 Alberto Demichelis...
  • Page 390 Third party terms...

  • Page 391: Terms You Should Know

    Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters collocated with the numbers on the numeric dialpad of your Avaya 1120E IP Deskphone. Call Decline This is a feature that you can use to decline a call, which includes an option to send a reason for declining the call.
  • Page 392 This is a fixed key used to copy entries to your Address Book, Speed Dial Key, Send IM Key, and Call Forward key. Date/Time display The Avaya 1120E IP Deskphone shows the current date and time when the telephone is in an idle state. Directory Number (DN) This is a telephone number you enter to initiate a call, for example, (555) 555-5555.
  • Page 393 The Expansion Module is a hardware accessory that connects to the IP Deskphone and provides additional line appearances and feature keys. A maximum of three modules are supported. The Avaya 1120E IP Deskphone can have up to 54 additional line/ feature keys with three Expansion Modules. Feature Status Indicator...
  • Page 394 Terms you should know Message/Inbox This is a fixed key on your Avaya 1120E IP Deskphone that connects to your Call Inbox. Multiple Appearance Directory Number (MADN) When multiple phones are configured with a MADN Single Call Appearance (SCA), they appear as a single Directory Number (DN).
  • Page 395 Ringback/ring tone This is a sound indicating that a call you make is ringing at its destination. Shift/Outbox This is a fixed key you can use to connect to your Call Outbox. Session Initiation Protocol (SIP) Session Initiation Protocol is an telephony signaling protocol for initiating interactive communication sessions between users.
  • Page 396 Terms you should know...

  • Page 397: Index

    Index Symbols # Ends Dialing 63 Numerics 3-way calling 202 Action key 32, 193 Active Call features 192 Address Book 81, 145 Advance system features 284 Alphanumeric dialing 65 Answering a call 134 Audio key 33 Backlight Screensaver 88 Bluetooth wireless technology 118 Call Forward 247 Call Forward feature key program- ming 233...
  • Page 398 Index Expansion Module for Avaya 1100 Series IP Deskphones 224 External preemption 355 Feature interactions with MLPP Feature key auto-programming Feature key options 224 Feature key programming 225 Feature keys 18 Feature Status Indicator 181 Flash 339 Flash-Override 339 Friends feature 216...
  • Page 399 Navigation key 19, 41 Network Menu 295 Off-hook dialing 122 On hold 194 On-hook dialing 124 Outbox key 22 Outgoing call privacy 256 Park Call 213 Park Call retrieval 214 Prec soft key 342, 345, 348 Precedence alerting tone 349 precedence call display 349 precedence call display, redirected call 350...
  • Page 400 Index Visual Alerter 20, 336 Visual indicators 334 Voice Mail 25, 211 Volume adjustment 92 Volume control 18...

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