Troubleshooting Network Connection - GE Digital Energy 1018959 Operating Manual

11.3 TROUBLESHOOTING NETWORK CONNECTION

When experiencing difficulties in the network access to the card follow the flowchart below to identify
the root-cause of the problem and implement proper corrective actions.
Network interface Network interface
Network I/f OK Network I/f OK
N N
Check LAN LED Check LAN LED
LED OFF ? LED OFF ?
N N
Ping card from a Ping card from a
network PC network PC
Ping OK ? Ping OK ?
Y Y
Ping network node Ping network node
from adapter from adapter
Ping OK ? Ping OK ?
Y Y
(*) If the adapter and the relevant network node belong to different subnets check the gateway settings.
(**) Credentials are not limited to username and password, but – for example – also include SNMP
community name, port, etc. Also, make sure the relevant user configuration allows access to the
adapter using the selected interface.
Should you consider contacting your support interface for addressing network connection issues pls.
attach a of log the network communication (i.e. capture network traffic with a network protocol
analyser).
Modifications reserved
OPM_CNT_SNM_BAS_CRD_1GB_V014.doc
Y Y
OK OK
Y Y
Verify connection to Verify connection to
the network the network
N N
Verify TCP/IP settings Verify TCP/IP settings
(*) (*)
N N
Verify if required Verify if required
service is running service is running
N N
Service running ? Service running ?
Y Y
Verify user Verify user
credentials credentials
and rights (**) and rights (**)
N N
Credentials / Credentials /
service OK ? service OK ?
Y Y
Restart Card Restart Card
Y Y
Problem Fixed ? Problem Fixed ?
N N
Contact support Contact support
Request admin to Request admin to
enable / start the enable / start the
required service required service
Request admin Request admin
to amend user to amend user
configuration configuration
OK OK
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Operating Manual SNMP/Web Adapter