Troubleshooting E-Mail Notification (Smtp) - GE Digital Energy 1018959 Operating Manual

11.6 TROUBLESHOOTING E-MAIL NOTIFICATION (SMTP)

When e-mail notification via SMTP is configured and enabled, the SNMP/Web adapter will notify the
selected recipients upon UPS alarm activation / deactivation. If problems are experienced with this
functionality, follow the flowchart below to identify the root-cause of the problem and implement proper
corrective actions.
Please note that proper configuration of the SNMP/Web adapter and the SMTP server set-up and
configuration are responsibility of the user. This section aims to give basic troubleshooting guidance.
For details on SMTP protocol refer to RFC 821, RFC 1123 and RFC 2821.
E-mail notification E-mail notification
E-mail OK E-mail OK
Check SMTP server operation Check SMTP server operation
telnet my.smtp.server smtp telnet my.smtp.server smtp
Server OK ? Server OK ?
Ping SMTP server Ping SMTP server
from the adapter from the adapter
Ping OK ? Ping OK ?
Send test e-mail Send test e-mail
GEDE>sendemail test GEDE>sendemail test
Y Y
OK OK Email OK ? Email OK ?
(*)If the adapter and the SMTP server belong to different subnets check the gateway settings.
(**) Particularly:
•
If the SMTP server supports logging, enable the log functionality. Server error messages may
give useful hints on the nature of the problem
•
Check the SNMP/Web adapter hostname (must be a valid domain name), SMTP sender-name
and e-mail recipient (both must be valid e-mail addresses)
•
If the SMTP server requires authentication, verify the account settings on the SNMP/Web
adapter.
With reference to Authentication, the embedded e-mail client only supports the CRAM-MD5 and LOGIN
mechanisms. Make sure the e-mail server supports at least one of these mechanisms.
Modifications reserved
OPM_CNT_SNM_BAS_CRD_1GB_V014.doc
Y Y
OK OK
N N
Y Y
Resolve SMTP Resolve SMTP
server issues server issues
N N
N N
Verify TCP/IP settings Verify TCP/IP settings
(*) (*)
Y Y
Check adapter / Check adapter /
N N
SNMP server SNMP server
configuration (**) configuration (**)
Page 67/69
Operating Manual SNMP/Web Adapter