Troubleshooting; Troubleshooting Ups Connection; 3-Ph Snmp/Web Plug-In Adapter; 1-Ph Snmp/Web External Adapter - GE Digital Energy 1018959 Operating Manual

11 TROUBLESHOOTING

11.1 TROUBLESHOOTING UPS CONNECTION

The SNMP/Web adapter front panel features a LED marked 'UPS'. This LED should be OFF in normal
conditions. If the LED is ON then there is a problem in the communication with the UPS.
NOTE: It may take up to one minute for the adapter to synchronise the communication with the UPS.
Also, the SNMP/Web adapter will signal a Communication Lost alarm if communication with the UPS is
lost and cannot be re-established.

11.1.1 3-ph SNMP/Web plug-in adapter

The 3-ph plug-in adapter features a dip-switch to configure the card logical address. This setting is
critical when two or more cards are installed in the same UPS system. The address of each card MUST
be unique – refer to the Installation section of the Installation Guide for details.
NOTE: In case of address collision with other SNMP/Web adapters the UPS alarm web page will show
the following notice: "Address collision. Check adapter configuration"

11.1.2 1-ph SNMP/Web external adapter

The 1-ph external adapter connects to the UPS through cables. In case of problems in the
communication with the UPS check the cabling.
The cable for connecting the adapter to the UPS is normally provided with the UPS. Note that two types
of communication are possible:
•
Intelligent (serial) communication: use VIC-23 or IMV-I cable or straight 1:1 serial cable
•
Contact interface communication: use VIC-25 or IMV-C serial cable
The actual cable to be used will depend on the actual UPS make and model – refer to applicable UPS
documentation and accessories. In any case, make sure the proper cable is used.

11.2 TROUBLESHOOTING LOCAL CONNECTION

For troubleshooting problems in local (serial) console connection to the adapter refer to the following
table.
Problem
Port already in use – e.g. Windows HyperTerminal
reports the following problem:
Cannot connect to the adapter
Cannot login to the local console
Cannot use interactive menus
Modifications reserved
OPM_CNT_SNM_BAS_CRD_1GB_V014.doc
Recommended resolution
Close all applications and services that are
currently using the port selected for the
connection to the device.
Attempt a new connection.
Check the serial cable (a straight 1:1 serial cable
is required) and its connection.
Check the settings of the terminal application:
115,200bps, 8 data bits, 1 stop bit,
parity none, flow control none
Verify username and password used.
Verify that the user has been correctly defined
and configured by the administrator.
Check the settings of the terminal application:
Terminal emulation VT-100
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Operating Manual SNMP/Web Adapter