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GE Digital Energy 1018959 Operating Manual

Digital energy snmp / web adapter
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GE Digital Energy
Power Quality
GE Consumer & Industrial SA
General Electric Company
CH – 6595 Riazzino (Locarno)
T +41 (0)91 / 850 51 51
F +41 (0)91 / 850 51 44
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Operating Manual

Digital Energy™
P/N 1018959 3-ph SNMP/Web plug-in adapter
P/N 1019070 1-ph SNMP/Web plug-in adapter
P/N 23954 SP SNMP/Web plug-in adapter
P/N 1019071 1-ph SNMP/Web external adapter


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Summary of Contents for GE Digital Energy 1018959

  • Page 1: Operating Manual

    GE Digital Energy Power Quality Operating Manual Digital Energy™ SNMP / WEB ADAPTER P/N 1018959 3-ph SNMP/Web plug-in adapter P/N 1019070 1-ph SNMP/Web plug-in adapter P/N 23954 SP SNMP/Web plug-in adapter P/N 1019071 1-ph SNMP/Web external adapter GE Consumer & Industrial SA General Electric Company CH –...
  • Page 2 The present publication and any other documentation supplied with the UPS system is not to be reproduced, either in part or in its entirety, without the prior written consent of GE. The illustrations and plans describing the equipment are intended as general reference only and are not necessarily complete in every detail.
  • Page 3 Dear Customer, We thank you for selecting our products and are pleased to count you amongst our very valued customers at GE. We trust that the use of the SNMP/Web adapters for our Uninterruptible Power Supply systems, developed and produced to the highest standards of quality, will give you complete satisfaction.
  • Page 4: Table Of Contents

    Table of contents Page INTRODUCTION............................7 FEATURES......................................7 OVERVIEW......................................7 ARCHITECTURE ....................................10 SAFETY......................................... 10 CONSOLE INTERFACE..........................11 INTRODUCTION ....................................11 2.1.1 Local connection....................................11 2.1.2 Remote connection..................................12 2.1.3 Log-on........................................13 2.1.4 Saving the settings..................................13 COMMAND LIST ....................................14 2.2.1 General command group ................................
  • Page 5 SAVE SECTION....................................37 3.10 USER SECTION....................................37 SNMP AGENT .............................. 38 MIB STRUCTURE ....................................38 RFC1628 MIB OBJECTS ................................38 GE MIB OBJECTS ..................................... 40 NETWORK CONFIGURATION........................42 ETHERNET CONNECTION ................................42 TCP/IP CONFIGURATION................................42 5.2.1 Static IP address....................................42 5.2.2...
  • Page 6 MAINTENANCE ............................62 10.1 SOFTWARE UPGRADE................................... 62 10.1.1 OS Kernel upgrade ..................................62 10.2 CONFIGURATION FILE................................... 62 10.3 LOGS........................................63 TROUBLESHOOTING..........................64 11.1 TROUBLESHOOTING UPS CONNECTION ..........................64 11.1.1 3-ph SNMP/Web plug-in adapter ............................. 64 11.1.2 1-ph SNMP/Web external adapter............................64 11.2 TROUBLESHOOTING LOCAL CONNECTION.........................
  • Page 7: Introduction

    SNMP Traps and E-mail notification upon UPS alarm • Multi-server network shutdown • Modbus TCP slave (license required) • Advanced security features OVERVIEW 3-ph SNMP/Web plug-in adapter (P/N 1018959) Front panel / User interface view Site Pro / SG Series LP33 Series RS-232 RS-232 RS-232 RS-232...
  • Page 8 1-ph SNMP/Web plug-in adapter (P/N 1019070) RS-232 RS-232 Front Panel – User Contact Contact Active Active Interface UTP 10/100 UTP 10/100 interface interface Reset Reset View • 1 – RJ45 Connector Ethernet connection, 10Base-T or 100Base-TX • 2 – LEDs Ref.
  • Page 9 Rear View • 1 – RJ45 Connector Ethernet connection, 10Base-T or 100Base-TX • 2 – LEDs Ref. specific section • 3 – RS-232 port Local console connection (115200-N-8-1) • 4 – Reset button HW reset • 6 – Power-in AC adapter connection •...
  • Page 10: Architecture

    ARCHITECTURE ARCHITECTURE DIAGRAM Windows Linux UNIX 10/100 Mbit/s Ethernet Local console NOTE: 1:1 RS232 only required for configuration Contact i/f (1-ph plug-in version only) SAFETY All maintenance and service work should be performed by qualified service personnel only. Please read carefully the Installation Manual before installing or operating the adapters. For more information on the UPS system, please refer to the applicable Installation and User Manual.
  • Page 11: Console Interface

    VT-100 • Establish the connection and press <enter> • The default username (login) and password are ge and ge • A command-line configuration interface is entered Modifications reserved Page 11/69 OPM_CNT_SNM_BAS_CRD_1GB_V014.doc Operating Manual SNMP/Web Adapter...
  • Page 12: Remote Connection

    Launch a telnet client (e.g. on a PC running Windows, select Run from the Start menu and type telnet <IP>) • The default username (login) and password are ge and ge • A command-line configuration interface is entered SSH (Secure SHell) combines user authentication with encryption, to provide a higher degree of communication security.
  • Page 13: Log-On

    Both username and password are case-sensitive, and are always specified in lower case • By default, only one user is defined, with username and password set to ge and ge • Depending on the user class, not all commands and settings may be available 2.1.4 Saving the settings...
  • Page 14: Command List

    NOTE: FW file to be uploaded via FTP Start the kernel upgrade. kernel_upgrade NOTE: Kernel upgrade should only be performed when instructed to do so by GE personnel. Unnecessary upgrades should be avoided. System restart (soft-reset) reboot NOTE: All unsaved changes will be lost...
  • Page 15: Network Command Group

    2.2.2 Network command group The network command group allows to configure the board for communication over the network. Command Parameters Description showip Show the current network settings Show ARP table Define the network settings at boot-up (*) manual static IP configuration, the device configuration boot-method manual | dhcp | bootp (ref.
  • Page 16: Dns Command Group

    Setting the boot-method to manual has the side effect that manual-dns is also set to ON. Mind that the reverse is not true (setting boot-method to DHCP does not forced manual-dns to OFF). However, if the boot method is set through the quick network configuration menu, setting the boot-method to DHCP will also force manual-dns to OFF.
  • Page 17: User Command Group

    Change supervisor login name [name] New supervisor username supername [name] NOTE: By default, the superuser is the only configured user with username and password set to ge and ge. showuser Show user settings Add a user [user] username for the new user [telnet] 1 –...
  • Page 18: Service Command Group

    2.2.5 Service command group The service command group allows to enable/disable different services. Note that the local (serial) connection cannot be disabled. Command Parameters Description Enable/disable HTTP server (port:80) http-server on | off Web server enabled Web server disabled Enable/disable HTTPS server (port:443) https-server on | off Secure web server enabled...
  • Page 19: Time Command Group

    2.2.6 Time command group The time command group allows to enable/disable different services. Note that the local (serial) connection cannot be disabled. Command Parameters Description showtime Show all configured time settings Enable/disable NTP client ntponoff on | off NTP client enabled NTP client disabled Define NTP server ntp-server...
  • Page 20: Smtp Command Group

    2.2.7 Smtp command group The smtp command group allows to configure the e-mail sending functionality for e-mail notification of UPS events and alarms: Command Parameters Description showsmtp Show detailed e-mail settings Enable/disable email functionality email-alert on | off E-mail alert enabled E-mail alert disabled Set timeout for TCP communication with SMTP server smtp-timeout...
  • Page 21: Snmp Command Group

    2.2.8 Snmp command group The snmp command group allows to configure the SNMP Agent for UPS monitoring via SNMP and trap notification of UPS events and alarms: Command Parameters Description showsnmp Show detailed system information Set SNMP server listening port (*) snmpport [port] [port] SNMP port...
  • Page 22: Trap Command Group

    Show detailed trap configuration Enable/disable send trap [RFC1628] function sendtrap on | off Trap sending enabled Trap sending disabled Enable/disable send trap [GE-MIB] function Trap sending enabled sendgetrap on | off Trap sending disabled NOTE: 3-ph version ONLY Add a trap address [X.X.X.X]...
  • Page 23: Ups Command Group

    2.2.10 UPS command group The UPS command group allows monitoring and configuration of the managed UPS system. Command Parameters Description upsinfo Show detailed UPS information upstest Start/Stop UPS tests upscontrol Control the UPS (1-ph/SP versions ONLY) upsconfig Configure UPS parameters Set UPS attached device [device] Device which is powered/protected by the UPS...
  • Page 24: Rccmd Command Group

    Command Parameters Description Enable/disable write commands to the UPS Setting readonlymode to on will stop any write operation towards the UPS (the SNMP/Web adapter will effectively switch to read-only mode). The UPS Test, Control and Config readonlymode [on | off] web pages will not be shown in the navigator bar.
  • Page 25: Modbus Command Group

    2.2.12 Modbus command group The modbus command group controls the Modbus TCP slave functionality. Command Parameters Description Enter the license key to enable Modbus TCP feature [key] License key in GUID format modbus_key [key] Note: Modbus TCP support requires a license key. Refer to the Modbus section of this manual for details Enable Modbus TCP slave mb_tcp_enable...
  • Page 26: Log Command Group

    2.2.14 Log command group The log command group allows to access the logs maintained by the SNMP/Web adapters. Command Parameters Description syslog Dump the System log to the console upslog Dump the UPS log to the console logdump Dump the System and UPS log to the FTP area clearlog Clear the UPS event log Modifications reserved...
  • Page 27: Web Interface

    Note that authentication (username / password pair) can be required. The only user configured by default is the supervisor with username /password set to ge and ge. In case any problem is encountered during web access refer to the Troubleshooting section.
  • Page 28: Saving The Settings

    3.1.4 Saving the settings Apart from some network parameters, most setting are immediately active. However, the adapter will revert to the last save settings at reboot. Therefore, in order to permanently modify the SNMP/Web adapter setting, remember to save the configuration after every change. NAVIGATION BAR The top navigation bar features the following items: •...
  • Page 29: Battery Page

    3.3.2 Battery page The Battery page shows the following information. Parameter Name Description Battery Status The current status of the battery: 1 – unknown 2 – normal The remaining run-time on batteries is greater than the UPS low battery time (ref. UPS Config page) 3 –...
  • Page 30: Ups Alarm Page

    Finally, a 3-ph system featuring the PMAD functionality will also show the following: Parameter Name Description Power factor The present output power factor. A positive value indicates an inductive load; while a negative value indicateS a capacitive load. Note: the power factor cannot be reliably determined in low load conditions. In this case, the value will not be available (N/A) Peak current The output peak current...
  • Page 31: Ups Control Page (1-Ph/Sp Units Only)

    Service Engineers – the data provided is not expected to be meaningful for the end user. The diagnostic information can be exported by pressing the Highlight button and copying the selected text (e.g. CTRL+C) to a separate application in order to be sent to a GE Customer Service Centre. Modifications reserved Page 31/69 OPM_CNT_SNM_BAS_CRD_1GB_V014.doc...
  • Page 32 When the UPS system includes one of these high-efficiency options, an additional section is available on the top navigation bar. NOTE: Both IEMi and eBoost options are available ONLY if enabled at the factory or by a GE Service Engineer.
  • Page 33: System Section

    SYSTEM SECTION 3.5.1 Network page Network configuration of the card – refer to the NETWORK CONFIGURATION chapter within this manual. Note that the settings on this page will only take effect after a reboot of the card. 3.5.2 Date&Time page Through this page it is possible to configure the adapter date and time settings.
  • Page 34: Modbus Page

    This page shall only be accessed when the SNMP/Web adapter SW is to be upgraded. Refer to the section for details on the SW upgrade process. NOTE: Use only GE officially released SW. Only perform the SW upgrade when requested to do so by GE. Modifications reserved Page 34/69 OPM_CNT_SNM_BAS_CRD_1GB_V014.doc...
  • Page 35: Snmp Section

    SNMP SECTION The SNMP section deals with SNMP and trap configuration. 3.6.1 SNMP settings page The most relevant SNMP settings are the following: Parameter Name Description Port Number Set SNMP server listening port. Default port is 161. Get Community Defines the community name for receiving SNMP information (GET). The get community name controls access to the SNMP Agent –...
  • Page 36: Smtp Section

    SMTP SECTION The SMTP page controls the e-mail notification functionality. 3.7.1 SMTP configuration page The basic SMTP settings are the following: Parameter Name Description SMTP Server Hostname or IP-address of the SMTP server Sender name The MAIL FROM field of the mail message Recipent e-mail address The RCPT TO field of the mail message If the SMTP server requires authentication, the following sections shall also be defined.
  • Page 37: Utility Section

    UTILITY SECTION This section includes some useful tools for troubleshooting and configuration: • DNS lookup: a tool for verifying DNS server configuration, useful for troubleshooting DNS problems • Mii-tool: shows the media technology currently selected / negotiated • Speed/Duplex: set the media technology to be used / advertised. As most network devices, SNMP/Web adapters use an auto-negotiation protocol (Auto setting) to communicate what media technologies they support, and then select the fastest mutually supported media technology.
  • Page 38: Snmp Agent

    RFC1628 MIB is available in the upsMIB group. Additional UPS information is available in the GE MIB under the geUPS group (limited to the 3-ph SNMP/Web plug-in adapter). RFC1628 MIB OBJECTS The SNMP/Web adapters support the following RFC1628 Objects: OIDs TRAPS &...
  • Page 39 OIDs TRAPS & ALARMS UpsAlarmBypassBad ==== upsInput Group ==== UpsAlarmOutputOffAsRequested upsInputLineBads UpsAlarmUpsOffAsRequested upsInputNumLines UpsAlarmChargerFailed upsInputFrequency UpsAlarmUpsOutputOff upsInputVoltage UpsAlarmUpsSystemOff upsInputCurrent UpsAlarmFanFailure upsInputTruePower UpsAlarmFuseFailure UpsAlarmGeneralFault ==== upsOutput Group ==== UpsAlarmDiagnosticTestFailed upsOutputSource UpsAlarmCommunicationsLost upsOutputFrequecny UpsAlarmAwaitingPower upsOutputNumLines UpsAlarmShutdownPending upsOutputVoltage UpsAlarmShutdownImminent upsOutputCurrent UpsAlarmTestInProgress upsOutputPower UpsAlarmReceptacleOff upsOutputPercentLoad ==== upsBypass Group ==== upsBypassFrequency...
  • Page 40: Ge Mib Objects

    Two different version of the GE private MIB exist: • GE Single MIB: to be used for monitoring of a 3-ph UPS is single unit configuration • GE Parallel MIB: to be used for monitoring of a 3-ph parallel UPS system The MIB structure is shown in the following picture.
  • Page 41 upsInputVoltage upsAlarmTestInProgress upsInputCurrent upsAlarmReceptacleOff upsInputTruePower upsAlarmHighSpeedBusFailure [*] upsInputVoltageMin [*] upsAlarmHighSpeedBusJACRCFailure [*] upsInputVoltageMax [*] upsAlarmConnectivityBusFailure [*] upsAlarmHighSpeedBusJBCRCFailure [*] ==== upsOutput Group ==== upsAlarmCurrentSharing [*] upsOutputSource upsAlarmDCRipple [*] upsOutputFrequecny upsOutputNumLines upsOutputVoltage upsOutputCurrent upsOutputPower upsOutputPercentLoad upsOutputPowerFactor [*] upsOutputPeakCurrent [*] upsOutputShareCurrent [*] ==== upsBypass Group ==== upsBypassFrequency upsBypassNumLines upsBypassLineIndex...
  • Page 42: Network Configuration

    NETWORK CONFIGURATION The SNMP/Web adapter network interface is very flexible and can be configured for operation in various environments. This section details all possible network configuration combinations, while it is recommended to refer to Console/Web interface sections for the specific configuration commands / menus.
  • Page 43: Dns Configuration

    DNS CONFIGURATION DNS configuration affects the SNMP/Web adapter ability to resolve symbolic hostnames to IP addresses, and may impact other functionality (such as e-mail sending, for example): The SNMP/Web adapters can be configured to automatically obtain DNS server address (e.g. Primary and Secondary DNS server as specified in the DHCP response).
  • Page 44: Multi-Server Network Shutdown (Rccmd)

    6 MULTI-SERVER NETWORK SHUTDOWN (RCCMD) The SNMP/Web adapters include a module for Multi-Server Network Shutdown. This module allows the configuration of a shutdown strategy for several servers powered by the UPS when the batteries are running low following a prolonged mains failure. NETWORK SHUTDOWN WITH RCCMD RCCMD (Remote Console Command) is a mechanism that allows the execution of commands on remote systems.
  • Page 45: Network Configuration

    Finally, it is possible to configure the actual condition that triggers the RCCMD Shutdown command: • After X minutes that the UPS is running on battery • At X minutes of estimated minutes remaining of battery autonomy • When the UPS signals a low battery condition Note that a low battery condition will force the shutdown of the configured RCCMD Clients regardless of the chosen shutdown condition.
  • Page 46: Rccmd Client Relay

    RCCMD CLIENT RELAY The maximum number of RCCMD Clients that can be managed by the SNMP/Web adapter is limited. In order to reach a higher number of RCCMD Clients, one or more of these clients can be configured to operate as relays. Basically, the RCCMD Client needs to be configured so that it will execute a batch or script file that issues more RCCMD Shutdown commands.
  • Page 47: Modbus Tcp (License Required)

    For 3-ph parallel systems, it is possible to monitor each single UPS and obtain similar information for the parallel system as a whole. NOTE: A License Key is needed to activate the Modbus TCP functionality on the SNMP/Web adapters. Please contact your local GE distributor to obtain a valid License Key. MODBUS TCP CONFIGURATION 7.1.1 Licensing As stated, a License Key is needed to activate the Modbus TCP functionality.
  • Page 48: Modbus Register Map

    MODBUS REGISTER MAP The following tables give the Modbus register map for GE UPS. Note that the actual values that are available on a specific UPS will depend on the UPS type, model and rating. Refer to the Data Types section for the value encoding corresponding to the ‘not available’...
  • Page 49 Address Type Description Notes Word Word 2 30X08 30X09 FLOAT Input Frequency L1 The present input frequency. Units: Hertz 30X10 30X11 FLOAT Input Voltage L1 The present input voltage, RMS value. Units: Volts 30X12 30X13 FLOAT Input Current L1 The present input current, RMS value. Units: Amp 30X14 30X15 FLOAT...
  • Page 50 Discrete Inputs (1xxxx) – Function code 02: Read Discrete Input Address Description Notes 10X01 upsAlarmBatteryBad One or more batteries have been determined to require replacement. 10X02 upsAlarmOnBattery The UPS is drawing power from the batteries. 10X03 upsAlarmLowBattery The remaining battery run-time is less than or equal to upsConfigLowBattTime.
  • Page 51 Address Description Notes 10X32 Not Used (Reserved) 10X33 upsStatusEcomodeIsOn Ecomode is ON. 10X34 upsStatusBatteryIsCharging Battery is being charged. 10X35 upsStatusBatteryIsDischarging The UPS is drawing power from the batteries. Identical to upsAlarmOnBattery. 10X36 upsStatusAlarmIsActive UPS has a general fault. Identical to upsAlarmGeneralFault. 10X37 upsStatusRectifierIsOn Rectified is ON.
  • Page 52: Register Addressing

    7.2.1 Register addressing In a parallel 3-ph UPS system, the various UPS in the system can be addressed by using a particular register address encoding yyXyy, where X represents the UPS ID in the system: 0 - UPS1; 1 - UPS2; 2 - UPS3; 3 - UPS4; 4 - UPS5; 5 - UPS6; 6 - UPS7; 7 - UPS8; 8 - System The System UPS is a virtual UPS that reports alarms, status and measures for the entire UPS system.
  • Page 53 Output Frequency 50.0 Hertz: exponent –8 (F8h), mantissa 12’800 (00 32 00h), coded value F8 00 32 00 F8 00 32 00 00 32 00 h = 12800mantissa F8 h = -8exponent 50.0 12800 x 2 Output Power 1370 Watts: exponent 0 (integer value), mantissa 1’370 (05 5Ah), coded value 00 00 05 5A 00 00 05 5A 00 05 5A h = 1370 mantissa...
  • Page 54: Security

    The adapters come with a predefined supervisor user, whose default username and password are ge and ge. New users can then be created using either the console or the web interface. NOTE Only the supervisor user can create new users.
  • Page 55: Services (Access Methods)

    SERVICES (ACCESS METHODS) The table below lists the available services (access methods), highlighting the major security features for each interface. Interface Access methods Security features Local console interface Serial cable Authentication via user/pwd pair Remote console interface Telnet Authentication via user/pwd pair Plain text SSH (Secure SHell) Authentication via user/pwd pair...
  • Page 56 The fingerprint may be checked against the information provided by the SNMP/Web adapter to confirm to SSH server identity. On the console interface inject the ssh-fingerprint command. Below is a sample output of the ssh-fingerprint command: GEDE> ssh-fingerprint 1024 6e:07:31:58:16:91:ae:2e:43:6f:03:64:94:57:55:6d 1024 06:97:69:97:cd:93:1b:b6:29:ca:34:e5:8c:35:7c:6e 1024 d1:9b:50:13:b3:e3:98:8e:8c:76:49:14:be:21:ed:b3 The output can be interpreted as follows:...
  • Page 57: Ssl Certificates

    8.3.2 SSL Certificates HTTPS is not a protocol itself, but it actually refers to HTTP communication over SSL (Secure Sockets Layer) connection. HTTPS uses public-key cryptography to protect the communication. With HTTPS, the server sends back its identification in the form of a digital certificate. The certificate usually contains the server name, the trusted certificate authority (CA), and the server's public encryption key.
  • Page 58 On the console interface inject the ssl-fingerprint command. Below is a sample output of the ssl- fingerprint command: GEDE> ssl-fingerprint MD5 Fingerprint=8F:A1:CE:8B:B3:04:E7:07:90:6D:02:77:6F:EE:9E:22 SHA1 Fingerprint=F5:D2:CA:27:BF:DA:98:31:39:6F:18:8C:C5:9C:BC:6C:D3:62:15:AC It can be seen that the thumbprint shown by the web browser (with thumbprint algorithm shown as sha1) matches the SHA1 fingerprint as shown by the ssl-fingerprint command.
  • Page 59: Customer Responsibility

    Particularly, it is recommended to focus on the following settings: • The default username and password for the superuser are ge and ge. It is recommended to change default username and password (by configuring new and unique ones) at the initial card configuration •...
  • Page 60: Other Functionalities

    OTHER FUNCTIONALITIES SYSTEM TIME The SNMP/Web adapter provides means to maintain the system time. Particularly, the adapter will maintain an internal clock when powered-up, while an RTC with battery back-up will hold date/time information when off (or during power-cycles). This system offers a sufficient accuracy in the short term. However, in the longer term the time drift may become significant.
  • Page 61: Ups Load Alert

    9.3.1 UPS Load Alert The SNMP/Web adapter monitors the UPS Output Percent Load and reports a UpsLoadAlert when the load drops of a defined percentage (the actual load step detected is also saved in the UPS log). This functionality warns the user that there has been a drop in the UPS load. This could indicate potential issues with the UPS load (fuse blown, breaker tripped, unit off, etc.).
  • Page 62: Maintenance

    Therefore: • Never power off or un-plug the device during upgrade • Use only GE officially released software • Avoid unnecessary upgrades (in line of practice, only perform upgrades when recommended to do so by GE) 10.1.1 OS Kernel upgrade The SNMP/Web adapters also provide a kernel upgrade facility for upgrading the OS kernel.
  • Page 63: Logs

    adapter may be severely affected by a corrupted configuration file. In any case the procedure is described below: • Transfer the new configuration file (gedeups.cfg) to the device using ftp or sftp • Update the configuration by injecting the nvupdate command at the console •...
  • Page 64: Troubleshooting

    11 TROUBLESHOOTING 11.1 TROUBLESHOOTING UPS CONNECTION The SNMP/Web adapter front panel features a LED marked ‘UPS’. This LED should be OFF in normal conditions. If the LED is ON then there is a problem in the communication with the UPS. NOTE: It may take up to one minute for the adapter to synchronise the communication with the UPS.
  • Page 65: Troubleshooting Network Connection

    11.3 TROUBLESHOOTING NETWORK CONNECTION When experiencing difficulties in the network access to the card follow the flowchart below to identify the root-cause of the problem and implement proper corrective actions. Network interface Network interface Verify if required Verify if required Network I/f OK Network I/f OK service is running...
  • Page 66: Troubleshooting Web Access

    11.4 TROUBLESHOOTING WEB ACCESS Refer to the following table for troubleshooting most common problems in accessing the embedded web interface. Please note that proper browser configuration is responsibility of the user – this section aims to give guidance to understanding the common access problems and browser errors. Problem Recommended resolution Browser error:...
  • Page 67: Troubleshooting E-Mail Notification (Smtp)

    11.6 TROUBLESHOOTING E-MAIL NOTIFICATION (SMTP) When e-mail notification via SMTP is configured and enabled, the SNMP/Web adapter will notify the selected recipients upon UPS alarm activation / deactivation. If problems are experienced with this functionality, follow the flowchart below to identify the root-cause of the problem and implement proper corrective actions.
  • Page 68: Troubleshooting Network Shutdown

    11.7 TROUBLESHOOTING NETWORK SHUTDOWN When experiencing difficulties with the Network Shutdown functionality (RCCMD), there are a few diagnostic tools that can be used. The first step is to ensure that the SNMP/Web adapter can reach the RCCMD Client. The actual network connectivity between the two nodes can be checked with the usual ping command.
  • Page 69: Customer Support

    12 CUSTOMER SUPPORT 12.1 FIRST LINE SUPPORT Please contact your local GE distributor for problems with the installation of the product or its use. 12.2 INTERNET On-line support available on request (Internet access required). 12.3 WWW SERVER We have a WWW server running at

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