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Multitech MultiModem DID MT5634ZBA-DID User Manual

Data/fax/did modem
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MT5634ZBA-DID
Data/Fax/DID Modem
User Guide

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Summary of Contents for Multitech MultiModem DID MT5634ZBA-DID

  • Page 1 MT5634ZBA-DID Data/Fax/DID Modem User Guide...
  • Page 2 User Guide Product Number S000234A Revision A MultiModemDID (MT5634ZBA-DID) Copyright Copyright © 2002 by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc.

  • Page 3: Table Of Contents

    AT Commands....................14 V.92 Commands ....................28 Other Commands ....................30 DID Commands ....................32 MT5634ZBA-DID Initialization Recommendations ..........32 About the Busy-Out Features and Functions ............. 33 S-Registers ......................36 Result Codes ...................... 39 Chapter 5 - Remote Configuration ................41 Basic Procedure ....................
  • Page 4 MultiModemDID User Guide Contents Chapter 6 - Troubleshooting..................43 None of the Indicators Light................43 The Modem Does Not Respond to Commands ..........43 The Modem Dials But Cannot Connect .............. 44 The Modem Disconnects While Online .............. 45 The Modem Cannot Connect When Answering ..........45 The Modem Doesn’t Work with Caller ID............

  • Page 5: Chapter 1 - Introduction And Description

    The MT5634ZBA-DID utilizes Super G3 V.34 fax speeds of 33.6K bps. Now, computer-based fax servers can achieve the Super G3 speeds found in dedicated fax machines. The MT5634ZBA-DID also supports T.31 Annex B and T.32 Annex C, which allows the higher V.34 speeds to operate with Class 1.0 and...

  • Page 6: We Supply

    Chapter 1 - Introduction and Description MultiModemDID User Guide We Supply • An MT5634ZBA-DID modem • A set of four self-adhesive plastic feet • A power supply • A 9-pin to 9-pin serial cable • Two RJ-11 telephone cables •...

  • Page 7: Chapter 2 - Installation

    Chapter 2 - Installation MultiModemDID User Guide Chapter 2 - Installation Step 1: Assemble the Modem The only assembly required is to mount the feet on the bottom of the modem. Simply peel the four self- adhesive plastic feet off the backing strip and press them into the recesses on the bottom of the modem. Step 2: Connect the Modem to Your System Turn off your computer.

  • Page 8: Step 3: Install The Modem Driver

    When the Modem Is Turned On” and “The Modem Does Not Respond to Commands” in the “Troubleshooting” chapter in the complete User Guide. 2. Insert the MT5634ZBA-DID CD into your CD-ROM drive, and then click OK. 3. Windows installs the modem driver.
  • Page 9 Chapter 2 - Installation MultiModemDID User Guide From Windows 2000, XP Click Start | Settings | Control Panel. Double-click the Phone and Modems icon and click on the Modems tab. In the list box, select the old modem. Click , then click Remove Close.

  • Page 10: Chapter 3 - Operation

    Chapter 3 – Operation Front Panel of the MultiModemDID Modem The MT5634ZBA-DID modem has 10 LED indicators on the front panel that provide information about how your modem is operating: status, configuration and activity. Transmit Data - The TD LED flashes when the modem is transmitting data to another modem.

  • Page 11: Did Operation

    Direct Inward Dialing (DID) uses an analog trunk line to route several phone numbers to one line. The MT5634ZBA-DID modem has four ports, an RS232 serial port, two RJ11 ports for connection to a POTS line and an auxillary phone, and a 4 position RJ12 for connection to the DID analog trunk.

  • Page 12: Connecting To The Internet

    Chapter 3 - Operation MultiModemDID User Guide Connecting to the Internet Your Multi-Tech modem is your gateway to the Internet and the World Wide Web. To access the Internet and Web via your modem, you must establish a dial-up account with an Internet service provider (ISP). To locate an ISP near you, look in a local directory or computer publication.

  • Page 13: Chapter 4 - At Commands, S -Registers, And Result Codes

    MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Chapter 4 - AT Commands, S -Registers, and Result Codes AT commands are used to control the operation of your modem. They are so called because each command must be preceded by the characters AT to get the AT tention of the modem. AT commands can be issued only when the modem is in command mode or online command mode.

  • Page 14: At Commands

    MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes AT Commands Command: Attention Code Values: Description: The attention code precedes all command lines except A/ and the escape sequence. Command: NTER Values: Description: Press the E or R key to execute most commands.
  • Page 15 MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes @ Wait for quiet answer. Causes modem to wait for a ring back, then 5 seconds of silence, before processing next part of command. If silence is not detected, the modem returns a NO ANSWER code.
  • Page 16 MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: Monitor Speaker Mode Values: n = 0, 1, 2, or 3 Default: Description: Speaker always off. Speaker on until carrier signal detected. Speaker always on when modem is off-hook. Speaker on until carrier is detected, except while dialing.
  • Page 17 MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: Tone Dialing Values: P, T Default: Description: Configures the modem for DTMF (touch-tone) dialing. Dialed digits are tone dialed until a P command or dial modifier is received. Command: Result Code Format Values:...
  • Page 18 MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: &D n Data Terminal Ready (DTR) Control Values: n = 0, 1, 2, or 3 Default: Description: &D0 Modem ignores the true status of the DTR signal and responds as if it is always on.
  • Page 19 MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: &S n Data Set Ready (DSR) Control Values: n = 0 or 1 Default: Description: &S0 DSR is always high (on). &S1 DSR goes high only during a connection. Command: &T n V.54 Test Commands Values:...
  • Page 20 MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: \B n Transmit Break Values: n = 0–9 in 100 ms units Default: Description: In non-error-correction mode only, sends a break signal of the specified length to a remote modem. Works in conjunction with the \K command.
  • Page 21 MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: \N n Error Correction Mode Selection Values: n = 0–5, or 7 Default: Description: Non-error correction mode with data buffering (buffer mode; same as &Q6). Direct mode. MNP reliable mode. If the modem cannot make an MNP connection, it disconnects.
  • Page 22 MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: Adaptive Answer Result Code Enable Values: n = 0 or 1 Default: Description: The %A command controls whether the DATA and FAX result codes will be sent by the modem. The modem must be in fax mode for this command to work.
  • Page 23 MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: %R n Cisco Configuration Values: n = 0, 1 Default: Description: %R0 Disables Cisco configuration. %R1 Sets E0, Q1, &D0, \N0, $SB9600, and %S1 for operation with a Cisco router. Command: %S n Command Speed Response Values:...
  • Page 24 MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: +DR= n V.44 Data Compression Reporting Values: n = 0 or 1 Default: Description: Enables or disables the V.44 data compression report. If the compression report is enabled, the +DR:< type > intermediate result code reports the current DCE-DCE data compression type.
  • Page 25 MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Subparameters direction Specifies the DTE direction of the data compression. 0 No compression. 3 Compression in both directions (default). max_codewords_tx Specifies the maximum number of code words to be negotiated in the transmit direction.
  • Page 26 MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: +MS= Modulation Selection Values: See description. Defaults: See description. Description: This extended-format command selects modulation, enables or disables automode, and specifies the highest downstream and upstream connection rates using one to four subparameters. The command syntax is +MS=[ mod ][,[ automode ][,[0][,[ max_rate ][,[0][,[ max_rx_rate ]]]]]]<CR>...
  • Page 27 MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes automode An optional numeric value that enables or disables automatic modulation negotiation using V.8 bis/V.8 or V.32 bis Annex A. Automode is disabled if values are specified for the max_rate and max_rx_rate parameters.

  • Page 28: V.92 Commands

    MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes V.92 Commands Command: +PCW= n Call Waiting Enable Values: n = 0, 1, or 2 Default: Description: Controls the action to be taken upon detection of a call waiting tone in V.92 mode.
  • Page 29 MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: +PMHR= n Modem on Hold Initiate Values: n = 0–13 Default: Description: +PMHR is an action command that causes the modem to initiate MOH with the central site modem. It returns the following values to indicate what has been negotiated.

  • Page 30: Other Commands

    MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: +PQC= n Quick Connect Control Values: n = 0, 1, 2, or 3 Default: Description: Controls the V.92 shortened Phase 1 and Phase 2 startup procedures (Quick Connect). When line conditions are stable, quick connect results in shortened connect times;...

  • Page 31: Escape Commands

    MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Escape Commands Command: +++AT<CR> Escape Sequence Values: Description: Puts the modem in command mode (and optionally issues a command) while remaining online. Type +++AT and up to six command characters, then press ENTER. Used mostly to issue the hang-up command: +++ATH<CR>.

  • Page 32: Did Commands

    AT&W0 MT5634ZBA-DID Initialization Recommendations Since the MT5634ZBA-DID can be processing a DID call before signaling the DTE, care must be taken to avoid unexpected call problems. The first command of an initialization string should probably busy out the DID line. This will allow calls to rollover to other trunk lines in a trunk system or receive a busy signal in a single-line system.

  • Page 33: About The Busy-Out Features And Functions

    MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: Wait for Digit Time-Out Time Values: n = 0, 1, 2 or 3 Default: Description: This command is used to configure the time between each digit the modem will wait. If the modem has not received the proper number of digits when the timer expires, it will report the digits it has received so far and move on to the answering sequence described in the *DN command.
  • Page 34 MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: Format for Reporting Incoming DID Number Values: 0, 1, 2 Default: Description: This command allows for three different reporting formats of the incoming number information. This information is output when either the proper number of digits have been received or the time out timer has expired and before the modem answers the call.
  • Page 35 MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes...

  • Page 36: S-Registers

    MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes S-Registers Certain modem values, or parameters, are stored in memory locations called S-registers . Use the S command to read or to alter the contents of S-registers (see previous section). Register Unit Range Default...
  • Page 37 MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes decimal 0–7 Specifies the action to take in the event of a negotiation failure when error control is selected. (See S48.) decimal 0–19 Sets the maximum V.34 “upstream” speed at which the modem attempts to connect.
  • Page 38 MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes 48000 bps 49333 bps 50666 bps 52000 bps 53333 bps 54666 bps 56000 bps decimal 0–1 Enables/disables the 56K auto rate. When 56K auto is disabled, fallback to V.34 is also disabled.

  • Page 39: Result Codes

    MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Result Codes In command mode your modem can send responses called result codes to your computer. Result codes are used by communications programs and can also appear on your monitor. Terse Verbose Description...
  • Page 40 MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes CONNECT 28000 * Connected at 28000 bps, 56K rate CONNECT 29333 * Connected at 29333 bps, 56K rate CONNECT 30666 * Connected at 30666 bps, 56K rate CONNECT 33333 * Connected at 33333 bps, 56K rate CONNECT 34666 * Connected at 34666 bps, 56K rate...

  • Page 41: Chapter 5 - Remote Configuration

    Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote MT5634ZBA-DID modem for maintenance or troubleshooting as if you were on site.

  • Page 42: Changing The Remote Escape Character

    Chapter 5 - Remote Configuration MultiModemDID User Guide Changing the Remote Escape Character To increase security, you can change a remote modem’s remote configuration escape character. The re- mote configuration escape character is stored in register S9 . The factory default is 37, which is the ASCII code for the percent character (%).

  • Page 43: Chapter 6 - Troubleshooting

    Chapter 6 - Troubleshooting MultiModemDID User Guide Chapter 6 - Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective.

  • Page 44: The Modem Dials But Cannot Connect

    Chapter 6 - Troubleshooting MultiModemDID User Guide The Modem Dials But Cannot Connect There can be several reasons the ZBA fails to make a connection. Possibilities include • lack of a physical connection to the telephone line. • a wrong dial tone. •...

  • Page 45: The Modem Disconnects While Online

    Chapter 6 - Troubleshooting MultiModemDID User Guide The Modem Disconnects While Online • If you have Call Waiting on the same phone line as your modem, it can interrupt your connection when someone tries to call you. If you have Call Waiting, disable it before each call. In most telephone areas in North America, you can disable Call Waiting by preceding the telephone number with *70 (check with your local telephone company).

  • Page 46: Did Troubleshooting

    DC polarity and this will reverse the polarity. • If the MT5634ZBA-DID line is out of service, verify that the DC voltage is being applied by the MT5634ZBA-DID to the DID line. This voltage should be applied to the line at all times, even when the PC is not in use.

  • Page 47: Appendix A - Regulatory Compliance

    This equipment should not be used on party lines or coin lines. If so required, this equipment is hearing-aid compatible. Manufacturer: Multi-Tech Systems, Inc. Trade Name: MultiModem Model Number: MT5634ZBA-DID FCC Registration No: AU7USA-25665-MM-E Ringer Equivalence No: 0.4B Modular Jack (USOC): RJ11C or RJ11W (single line) Service Center: Multi-Tech Systems, Inc.

  • Page 48: Fcc Part 15

    Appendix A – Regulatory Compliance MultiModemDID User Guide FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 49: Appendix B - Technical Specifications

    Your MultiModemZBA-DID fax modem meets the following specifications: Trade Name MultiModem™ Model Number MT5634ZBA-DID Standards: Super G3 V.34/33.6K bps; V.17/14.4Kbps, V.29, V.27ter, V.21, T.30, T.30 Annex A, T.30 Annex F, T.31, T.31 Annex B, T.32 Annex C, TR29.2 Class 2 Recommendation Rates: 33.6K, 31.2K, 28.8K, 26.4K, 24K, 21.6K, 19.2K, 16.8K, 14.4K, 12K,...

  • Page 50: Appendix C - Warranty And Repairs

    Appendix C – Warranty and Service MultiModemDID User Guide Appendix C - Warranty and Repairs Multi-Tech Systems, Inc. Warranty and Repairs Policies Warranty Repair Procedures for U.S. and Canadian Customers...
  • Page 51 Appendix C – Warranty and Service MultiModemDID User Guide Repair Procedures for International Distributors...

  • Page 52: Appendix D - Upgrading The Modem's Firmware

    3. Now type ATI, press Enter. The model number and firware version should appear. Record these results. Step 2: Indentify the Current Firware Version 1. Using your favorite Web browser, go to http://www.multitech.com/support/MultiModemZBA/ firmware.asp 2. Scroll down to your modem model number.
  • Page 53 Readme file. Copy the upgrade .HEX file into the Flash Wizard folder, which, in a default installation, is at C:\Program Files\MultiTech Systems\Flash Wizard\. Step 5: Clear Your Stored Parameters Before you flash your modem, you should record the parameters that are currently stored in it, so you can reprogram it after flashing.

  • Page 54: Appendix E - Installing A Modem Under Linux

    Appendix E – Installng a Modem Under Linux MultiModemDID User Guide Appendix E - Installing a Modem Under Linux Introduction This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 op- erating system. Other versions of Red Hat and other Linux operating systems should be similar. Briefly, in Linux, you do not need drivers for most standard external modems and most internal ISA bus modems.

  • Page 55: Calling The Isp

    Appendix E – Installng a Modem Under Linux MultiModemDID User Guide Calling the ISP On the Task Bar at the bottom of the screen, select the Gnome Footprint. Select Internet from the menu. Select RH PPP Dialer. Select the connection name you entered in step 5 of the previous section. Click OK.

  • Page 56: Appendix F - Technical Support

    Multi-Tech product. If you have any questions about the operation of this unit, please call or email Multi-Tech at the following: Country By Email By Phone France support@multitech.fr +(33) 1-64 61 09 81 India support@multitechindia.com +91 (124) 6340778 U.K.

  • Page 57: Index

    MultiModemDID User Guide Index Index attention code 14 +++AT autoanswer 13, 36, 45 Symbols +DCS= +DR= 11-bit mode +DS44= 56K operation backspace character, setting +ES= digital loss when used with +MS= Bell 212A mode 14 +MS=? 24, 26 disabling the auto rate 38 blacklisting 22 +MS? 24, 26...
  • Page 58 MultiModemDID User Guide Index Error Correction Mode Selection command data buffering 18 messages 39–56 escape character data calling tone 36 MNP 5 data compression escape sequence 13, 31 Data Calling Tone command 21 MNP error correction Data Carrier Detect command modem driver installation 8 Modem on Hold 28, 29 fallback...
  • Page 59 MultiModemDID User Guide Index remote configuration 41 Select Maximum MNP Block Size V.44 Data Compression com- escape character 36, 42 command mand escape sequence Select V.44 Data Compression V.44 Data Compression Report- remote node operation 12 command ing command Removing a modem from Win- serial port V.54 tests dows...

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