Troubleshooting Tips - Konica Minolta BIZHUB PRO C6500E User Manual

23
23.6

Troubleshooting tips

Symptom
COPIER DOES NOT OPER-
ATE WHEN SUB POWER
SWITCH IS ON
COPY IMAGE IS TOO
LIGHT
COPY IMAGE IS TOO
DARK
COPY IMAGE IS NOT
CLEAN OR SHOWS SPOTS
COPY PAPER MISHAN-
DLES DURING COPYING
MAGNIFICATION CANNOT
BE CHANGED
DUPLEX MODES CANNOT
BE SELECTED
COPYING DOES NOT BE-
GIN AFTER PRESSING
[Start]
COPYING DOES NOT
RESUME AFTER MISHAN-
DLED PAPER IS REMOVED
COPY QUALITY IS POOR
USING USER AUTHENTI-
CATION, COPIES CANNOT
BE MADE AFTER PASS-
WORD IS ENTERED
THE ORIGINAL PAPER IS
MISHANDLED OR
SKEWED IN THE DOCU-
MENT FEEDER
ADF CANNOT BE USED
AFTER [Reset] IS PRESSED
23-16
Remedy
Check to be sure power plug is firmly inserted in electrical socket.
Check to be sure main power switch is ON.
Check to see if Weekly Timer function is activated. See page 2-31
for details.
Check to see if User Authentication is required on the screen. See
page 2-33 for details.
Manually adjust copy density to darker density.
Check toner message and add toner, if required.
Check paper for dampness. Do not leave paper in copier when
humidity is high.
Check to see if Photo, Text, or Map mode is required.
Manually adjust copy density to lighter density.
Check to see if Photo, Text, or Map mode is required.
Use clean originals since dirt marks may be copied.
Keep original glass and inner surface of document feeder clean.
Call for service if "Please call service" is displayed in the message
area.
Check density indicator and lighten if required.
Fan copy paper and load it with curl side in proper location. Do
not exceed the tray capacity.
Reduce & Shift is incompatible with magnification.
Press [Reset] and set desired copying conditions without using
Reduce & Shift.
Fully close ADF, then select the desired duplex mode again.
Close Front door of main body.
Insert or adjust the appropriate paper tray for paper size selected.
Be sure the print quantity is entered.
Close Finisher door/Folding unit door/Large capacity stacker
door completely.
Check copier diagram on touch panel for additional indications of
mishandled paper.
Check paper for dampness, and replace it if necessary.
Contact your service representative.
Check to see if the message "Copy limit reached" is displayed.
Contact the machine manager to reset limit.
Originals should conform to the recommended size and weight.
Be sure originals are not stapled.
Align originals evenly in the ADF.
Check to make sure paper guides meet the width of mixed size
originals.
Fully close ADF.
Originals should conform to the recommended size and weight.
Position originals properly in the ADF.
Set to use ADF in the Initial Setting. For details, see page 16-39.
bizhub PRO C6500 / bizhub PRO C6500e
Troubleshooting