Installation Troubleshooting; Installation Troubleshooting Methodology; Installation Troubleshooting Using The Server Power Button; Server Does Not Power On - HP Integrity rx2800 i4 User Manual

Installation troubleshooting

Installation troubleshooting methodology

A server is tested before shipping. Failures encountered during installation can be due to damage
that occurred in transit. Re-seating connectors can resolve issues that result from rough handling.
If you are installing components or assemblies, you might encounter compatibility issues or incorrect
installations. If you are installing components or assemblies, verify that items are correctly installed
and that all connectors are fully engaged. If the unit does not power on, verify the power source
before proceeding.
If an issue is encountered during initial operation, remove any add-in or optional components, and
then retest the server before continuing. Verify basic server operation before installing additional
cards, and configuring software and hardware for the server requirements.
Troubleshooting is based on observation of server status indications and error messages, and by
reviewing system event logs. You can observe the LED indicators on the front and rear of the server.
Error messages appear on local and remote consoles. System history (console, event, and history
logs) is available through the iLO 3 MP, and is accessed through the console. Additional information
about troubleshooting is available on the CD provided with the server.

Installation troubleshooting using the server power button

The server power button on the front panel operates differently depending on how long the button
is pressed, and on what the system is doing when the button is pressed. You must be aware of the
uses to properly troubleshoot the system.
Table 26 Server power button functions when server is on and at UEFI
Action
1-3 seconds
5 seconds or longer
Table 27 Server power button functions when server is on and OS is running
Action
1-3 seconds
5 seconds or longer
If the server is off, and power is not connected to the server power supplies, pressing the power
button has no effect.
If the server is off, and power is connected to server power supplies, the front panel power LED
flashes at a 1 Hz rate. In this state, standby power is available to server circuits, but main power
is off.
Table 28 Server power button functions when server is off
Action
1-3 seconds

Server does not power on

The server power button on the front panel operates differently depending on how long the button
is pressed, and on what the system is doing when the button is pressed. You must be aware of its
uses to properly troubleshoot the system.
NOTE: If the server is off, and power is not connected to server power supplies, pressing the
power button has no effect.
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Reaction
System power turns off immediately (hard power off)
System power turns off immediately (hard power off)
Reaction
System power turns off (software-controlled power off)
System power turns off immediately (hard power off)
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System power turns on
Installation troubleshooting 77