Planet NAS-5400 User Manual page 139

A: Please check:
1. If the network adapter is connected properly to the Windows client.
2. If the NAS server can be found by browsing the "Network Neighborhood" or "My
Network Places". If not, please solve this problem first, and then try PLANET NAS-5000
series Replicator again.
Q: PLANET NAS-5000 series Replicator cannot back up data in Outlook.
A: Outlook saves data to a file named "mailbox.pst" in a directory "Ourlook". The file is locked
when you launch Outlook so PLANET NAS-5000 series Replicator cannot back up the
data. To solve the problem, shut down Outlook before making backups.
Q: PLANET NAS-5000 series Replicator uploads empty folders to the NAS server or the
uploaded data files are incomplete.
A: Here are the possible causes of this problem:
1. The folders on the Windows client are empty.
2. The user has set filter items for files with certain extensions or prefixes in "Files
Filtering". The files with these extensions or prefixes will not be uploaded. Please reset
filter in "Files Filtering".
3. Incomplete data uploading before doing monitoring will cause inconsistency between
data saved on the NAS server and that on Windows client. Go to "Backup"à"Upload"
and select "All Files" in upload settings. Click "Apply" to upload all files first.
Q: How to deal with lost passwords.
A: If a user has forgotten his/her password, he/she can turn to the system administrator to
reset the personal settings. If the system administrator forgets the password, the server
must be returned to the dealer. All the data on the server will be lost.
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